Love these hoodies! My absolute favourites! I now have almost every colour! It’s like wearing a blanket. So cozy. The length is perfect to cover your butt, but the slits allow you to move easily. Orde... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I purchased three of the shirt dresses and a hoodie dress. On the website, it stated that the shirt dresses were 100% cotton with a flannel lining; however, upon receipt and inspection, the ite... Näytä lisää
Yritys on vastannut
My wife previously ordered the buy 3 get 1 free sale last year. Then she saw the peach one. So I ordered it as a surprise but I ordered a small instead of XL that I meant to order. As soon as I realiz... Näytä lisää
Yritys on vastannut
Placed an order on 8/16. Said it was delivered 8/19 but I never got it. I have sent them 5 emails with no response. They did send me an email asking how I liked my purchase even though I had already... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Original Hoodie Dress
Yhteystiedot
5307 Victoria Drive, V5P 3V6, Vancouver, Kanada
- 917-764-4017
- help@the-warmy.com
- the-warmy.com
3,7
Keskitasoinen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 86 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
There was a shipping issue so I…
There was a shipping issue so I contacted customer service to advise, The agent immediately looked into it. Advised me that the order was lost in shipping and got a replacement order shipped all in the same morning. She was extremely professional and empathetic. Lovely experience
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re really glad our team was able to step in quickly and get everything sorted out for you without any hassle. It’s great to hear that the support you received was both professional and empathetic that’s exactly the experience we strive to provide.
We truly appreciate your kind words and are so happy we could turn the situation into a positive one for you. Hope you love your replacement order!
Disappointed …
I haven't received my merchandise and it's been weeks! Promises of it's on it's way. No new updates in where the package is or if it will ever arrive.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
So sorry to hear you are having issues with your order! Please send us an email at help@the-warmy.com and we will gladly help you out
Still Waiting
Well, I can’t write a review based on the quality of the product because I never received it. As for customer service, I’ve sent several emails inquiring about shipment and asking for a refund and the response was pushed off to the post office. This is not acceptable, All I want is a refund. PLEASE, don’t waste your time and money ordering from this place. This is truly a scam. Bad business.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re truly sorry to hear about your experience, and we completely understand your frustration. Not receiving your order and feeling like your concerns weren’t properly addressed is absolutely not acceptable.
Please know that your situation is important to us, and we sincerely apologize for the inconvenience caused. While shipping issues can sometimes involve the carrier, it’s still our responsibility to make sure you’re taken care of.
We’d like to resolve this for you as quickly as possible. Please reach out to us at [help@the-warmy.com] with your order details, or let us know here so we can prioritize your case and process your refund. We truly value your trust and would appreciate the opportunity to make this right.
A company with a heart
I bought 4 of the Warmy's. I ordered a size up because, well, you never know if sizes run small, large or true to size... sure enough, they are HUGE (but they are so soft and warm).. they hang down to my knees. Anyway, I thought I had missed the return deadline and emailed them. They were VERY friendly and helpful. Not only are they sending me the correct size, but I am able to keep the bigger ones to donate to a women's shelter. This will allow someone that is in a tough situation be warm and feel like she is wearing a hug. I will definitely be ordering more from this company.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
That’s such a wonderful experience to hear thank you for sharing it! We’re so glad our team could help get the sizing sorted out for you, and it truly means a lot that you’re donating the larger ones to a women’s shelter. What a thoughtful and kind gesture
We hope your new Warmy’s fit perfectly and keep you just as cozy! Looking forward to having you shop with us again soon
Total complete scam
Total complete scam! Good reviews has to be fake. I ordered two hoodies and never got them. They say they sent out two more but I didn’t get those either! This is scam do not give these Ppl you information or you will regret it.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re very sorry to hear about your experience and understand how frustrating it must feel not receiving your order. Please know that this is not the experience we want for any of our customers.
If replacements were arranged, they should still be traceable through the shipping updates. We would truly like the opportunity to review your order and find out exactly what happened. Please contact our support team at [help@the-warmy.com] with your order details so we can investigate further and assist you toward a proper resolution.
I will shop with these guys again.
I will shop with these guys again.
My first order was stolen. I contacted customer service, no hassle nothing but great service in helping me.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for sharing your experience! It’s wonderful to hear that you’re happy with the customer service you received. It’s customers like you who make what we do so rewarding.
My order that I placed in January was…
My order that I placed in January was lost. I tried to trace it on my own and couldn’t. I contacted Warmy and they immediately responded and sent me another order at no cost to me. They stayed in contact with me and kept me advised. Their customer service is phenomenal!
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Your voice is important, and we’re glad to hear it. It means a lot to us that you had a positive experience with our customer service. We truly appreciate your support!
Great Products and Service!
I love the products and the service is outstanding!
I had a small problem with my order, and customer service went above and beyond to resolve my issue.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re glad to hear you’re enjoying our products, it means everything to us. We’re so grateful that you are satisfied by our customer care service. Keep supporting!
My order has been in shipping for over…
My order has been in shipping for over thirty days. Contacted Warmy customer support and they simply said it was between me and USPS. No willingness to help or re-ship product.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We're sorry to hear that your order has been in transit for longer than expected. We completely understand how frustrating delays can be.
Once a package is handed over to the shipping carrier, the delivery timeline and updates are managed by them. However, our team is always happy to assist and help look into the situation whenever possible.
If the issue is still ongoing, please feel free to reach out to our support team at [help@the-warmy.com], and we’ll do our best to assist you further and review the status of your order.
We truly appreciate your patience and thank you for bringing this to our attention.
Resilient Customer Service
Ordered on 1 February for a Valentines Day gift. It never came, so I contacted customer service and they made the determination it was most likely lost.
Then when they attempted to re-order the color I originally ordered was out of stock. Instead of being a sour puss and because of how great and patient they were with me. I went ahead and picked another color. I would 100% recommend this product!
Great Job Support Team!
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We truly appreciate your patience and understanding throughout the process. While we’re sorry the original order didn’t arrive as expected, we’re very glad our support team was able to assist you and help find a suitable alternative color.
It means a lot to hear that you had such a positive experience despite the inconvenience. Thank you for your kind words and recommendation feedback like yours truly encourages our team to keep doing their best!
Warmy's response time and customer service
Warmy's response time and customer service is second to none! I was very thankful to work with them and know I would get a response for any questions or needs. They are very helpful, encouraging, and affirming. The only thing I would hope the company could improve on in the future is the delivery service. If the funds permit it in the future, upgrading their delivery company would give them superstar service!
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Hearing that our team was able to support you quickly and be helpful throughout your experience truly means a lot to us. We always aim to make sure customers feel heard and assisted whenever they reach out, so your kind words are greatly appreciated.
Thank you as well for the constructive suggestion regarding delivery services. Feedback like this helps us continue improving every part of the experience. We’re grateful for your support and for taking the time to share your thoughts!
Good Product but order carefully
Customer service was prompt and the product was good quality and as pictured. Note that if you need to make a return there’s a restocking fee and you will be charged for the return postage.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re glad to hear that you were happy with the product quality and that it matched what you saw online, and we appreciate your kind words about our prompt customer service. Providing a smooth and reliable experience is always important to us.
Thank you as well for mentioning the return details we aim to keep our policies transparent so customers know what to expect. We truly value your feedback and appreciate you taking the time to share your experience.
5-Star Product, Gifting and Subsequent Return Experience
I ordered 4 Hoodie Dresses as a Christmas gift. I thought they looked great and were a thoughtful gift. 2 months later, the recipient of the gift expressed to me that they actually did not like the look or fit. I was distressed, as the 30-day return limit had already passed. I decided to try my luck and reached out to customer service to see if they would facilitate a return. They heard me out and were pleasant, flexible, and helpful throughout the entire return experience. Kudos to the team.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We truly appreciate your kind words and are glad our customer service team was able to assist you with understanding and flexibility, even outside the standard return window. Providing a positive and supportive experience for our customers is always our goal. We’re happy we could help make the process smooth for you, and we sincerely appreciate your support!
Gracious
I had, inadvertantly, push the wrong button and duplicated my order. Warmy was very gracious and corrected my error for me. I am extremly happy with my initial Warmy experience!!!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you so much for sharing your experience! We’re glad we could quickly correct the duplicate order and help resolve the issue for you. It means a lot to hear that your initial Warmy experience has been such a positive one. We truly appreciate your support and look forward to serving you again!
Great product, Great Customer Service
Great product, great customer service. Would highly recommend this company to anyone. Planning on buying more!
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
It’s wonderful to hear that you’re happy with the quality of your Warmy and the service you received. Keep shopping!
I purchased 4 of these hoodies and…
I purchased 4 of these hoodies and never received them. The tracking number kept indicating it was going back and forth to two different sorting facilities in FLORIDA! I do not live anywhere near FLORIDA! I had to contact USPS to confirm the package wasn’t even marked with my shipping address and that was when Warmy indicated they would refund me but instead of refunding my full price they kept $15 for themselves. I am pretty sure this company is a SCAM!
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re truly sorry to hear about the experience you described and understand how frustrating it must have been to deal with confusing tracking updates and delivery issues. That is certainly not the experience we want any customer to have.
We regret that the situation required you to contact the postal service yourself, and we apologize for the inconvenience and stress it caused. Our goal is always to resolve shipping issues as quickly and fairly as possible, and we’re sorry if the resolution did not meet your expectations.
If you’re open to it, please contact our support team at [help@the-warmy.com] with your order details so we can review the case again and see if there’s anything further we can do to assist you. Your feedback is important to us and helps us improve our processes.
Awful experience/Delays, Lies, False Advertising
The product itself is actually pretty decent. However, the advertised date of delivery was for Valentine’s Day. I made the purchase 5 days prior to that based on the fact it was showing delivery on time to be given as a gift. After several communications via email which were very clearly done by AI, where I was reassured the shipment was coming and to be patient. 10 days after the purchase date I’m told that I needed to pay extra for the express shipping. Had this been mentioned earlier it would have set my expectations instead of having all these frustrations. Their shitty customer service and false advertising of shipping delays encourage me to lead you away from this company. They do not deserve your business and your hard earned money.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We completely understand how upsetting it must have been to rely on the advertised delivery date and feel misled regarding shipping options. This is not the experience we want for any customer, and we sincerely apologize for the confusion and delays.
Your feedback is extremely important, and we’re reviewing how we communicate shipping details and promotions to ensure clearer expectations in the future. Please reach out to our support team at [help@the-warmy.com] with your order details so we can address any remaining concerns and provide assistance.
Great product and customer service!!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for sharing your experience! It’s wonderful to hear that you’re happy with the customer service you received. It’s customers like you who make what we do so rewarding.
Customer service was fantastic
Customer service was fantastic. Lightening quick response. The product is wonderful, but the customer service brings the whole experience to exceptional
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re thrilled to hear that you had such a positive experience with our customer service team and that you’re enjoying the product as well. Providing fast, helpful support is something we truly value, and it means a lot to know it made your experience exceptional. We sincerely appreciate your support!
Great customer service, long ship time
Customer service responded very quickly to my inquiry with a link to tracking info. Shipping is really slow as this comes from. china. Will end up being 6 weeks from order by the time I get it.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We appreciate you taking the time to share your experience. We're glad to hear that our customer support team was able to respond quickly and provide the tracking information you needed.
We understand that waiting for a delivery can sometimes feel longer than expected, and we truly appreciate your patience during the shipping process. Our team always works to keep customers informed and ensure orders arrive safely.
If you ever need further assistance or updates, our support team [help@the-warmy.com] is always here to help.
Thank you for your feedback and for choosing Warmy.
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