Trysoluma Arvostelua 9

Vastaus yritykseltä Trysoluma

3 tuntia sitten

Hi Melissa,

Your words truly touched our hearts. Thank you for taking the time to share such a thoughtful review.

We're so glad our team could step in and resolve that subscription mix-up with the patience and care you deserved. Turning a mistake into a moment of trust is what we strive for and knowing you felt heard and well taken care of means the world to us.

Now that everything is sorted, we hope you can fully enjoy your Soluma experience. From the premium craftsmanship to the way it fits into your daily life, we designed it with people like you in mind people who appreciate quality and deserve products that deliver.

Whenever you're ready to explore more, we'd love to welcome you back. Your satisfaction is our greatest reward, and we'll be right here whenever you need us.

God bless you too!

Vastaus yritykseltä Trysoluma

3 päivää sitten

Hi Allison,

Thank you so much for taking the time to share your experience and for that wonderful 5 stars. I'm especially glad to hear our team made what can sometimes be a frustrating process feel straightforward and stress-free.

Your kind words about the timely, responsive communication mean a lot to us. We believe that great support isn't just about sign-ups — it's about how we handle every touchpoint, even the unexpected ones. Knowing we earned your trust in that moment is genuinely rewarding.

That said, I hope you'll give us another chance to show you what Soluma can really do when it's working for you not the other way around. From its intuitive setup to the seamless flow it brings to daily tasks, it's designed to fit your life, not complicate it.

Whenever you're ready, we'd love to welcome you back.

Vastaus yritykseltä Trysoluma

3 päivää sitten

Hi Allison,

I read your note carefully, and I really appreciate the honesty in it.

You're right to point out that the cancellation process should be clearer on the website. That's the kind of honest feedback that helps us improve, and I want you to know it's been noted. I'm glad that once you reached out, our team was able to step in and make things right with the courtesy and clarity you deserved.

It sounds like you were actually staying on top of your orders — maybe a little too well. What you said about stockpiling supplies because you weren't using Soluma quickly enough actually says a lot: this isn't about the product not working, it's about timing and volume. And that's completely understandable.

Whenever you're ready to pick things back up, Soluma will be here designed to help you move through your tasks with less friction and more flow. Whether you're catching up or scaling up, it adapts to your pace, not the other way around.

No pressure, just an open door. We'd be happy to have you back.

Vastaus yritykseltä Trysoluma

6 päivää sitten

Hi Caitin,

We’re truly sorry for the frustration and stress this situation has caused, especially around unexpected repeat shipments and charges.

Soluma operates an auto-refill subscription model that is selected during checkout so customers can stay stocked without needing to reorder manually. We’re sorry for any confusion this may have caused in your case and for the difficulty you experienced while trying to resolve it.

We would like the opportunity to review your account and make sure everything is fully resolved for you. Please contact us at info@trysoluma.com and include your full name, the email address used for your order, and any order or transaction details you have available.

We would appreciate continuing this conversation privately so our team can investigate properly and assist you directly. Your feedback is important, and we want to ensure this is addressed with care and clarity.

Vastaus yritykseltä Trysoluma

12.6.2026

Hi Therese,

Reading that your questions and concerns were resolved so quickly is wonderful, and we're delighted that your experience left such a positive impression.

Most importantly, we're grateful that Soluma has earned your trust. We created Soluma to support customers on their wellness journey with a product they can feel confident about, and it's incredibly rewarding to know that confidence was reflected in your experience.

Your kind words and enthusiasm mean a great deal to us. We hope Soluma continues to be a valuable part of your routine, and we'd love to be part of your wellness journey for many more months to come.

Vastaus yritykseltä Trysoluma

9.6.2026

Hi Janet,

There's nothing quite like that feeling when a problem melts away and everything clicks into place and we're so happy that's exactly what happened for you. 😊

Knowing you got the answer you needed quickly means everything to us. Now you can get back to what really matters enjoying your Soluma pieces and the way they transform your space. There's something truly special about how each piece brings its own quiet beauty into a room, don't you think?

Thank you for taking a moment to share your experience. Whenever you're ready to explore more or just want to say hello, you know where to find us.

Vastaus yritykseltä Trysoluma

9.6.2026

Hi D. Westbrook,

Your note truly warmed our hearts. We're especially touched by your words about Kristian "kindness and prompt assistance" is exactly the spirit we strive for, and knowing Ian was right there alongside him makes us proud of our whole team.

While we're sorry to see you go, we're so glad we could make the process smooth and hassle-free for you. What we'll remember most is that you felt genuinely valued because that's what you are.

Should you ever feel the pull to bring a little more warmth, light, or elegance into your life, Soluma will be here. After all, our pieces have a way of finding their way back to those who appreciate them.

Thank you for your kindness, your recommendation, and for being part of the Soluma story.

Vastaus yritykseltä Trysoluma

3.6.2026

Hi Candace,

We're so grateful you chose to try Soluma and took the time to share your experience. While we're sorry Sculptique didn't deliver the benefits you were hoping for, we truly appreciate your honest feedback.

It was especially meaningful to hear your kind words about the Soluma team and your experience with our 60-day money-back guarantee. Providing responsive, caring support even during a holiday weekend is something we're deeply committed to.

Thank you for giving Soluma a chance and for recognizing the dedication behind the Soluma experience. If your wellness goals lead you back to us in the future, we'd be honored to help you find the product that's right for you.

Wishing you continued health and wellness from all of us at Soluma!

Vastaus yritykseltä Trysoluma

3.6.2026

Hi Tara,

We completely understand your frustration you should never feel locked into a subscription you didn't knowingly agree to, and we apologize that your initial request wasn't handled with the urgency it deserved. We're reviewing our checkout and billing processes to ensure subscription terms are made unmistakably clear, and that any cancellation requests are honoured immediately without requiring customers to escalate.

We appreciate you giving Soluma a try despite all of this, and we're genuinely sorry we let you down in how it was handled. If there's anything further we can do to assist you, please don't hesitate to reach out.