I purchased three of the shirt dresses and a hoodie dress. On the website, it stated that the shirt dresses were 100% cotton with a flannel lining; however, upon receipt and inspection, the ite... Näytä lisää
Yritys on vastannut
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Love these hoodies! My absolute favourites! I now have almost every colour! It’s like wearing a blanket. So cozy. The length is perfect to cover your butt, but the slits allow you to move easily. Orde... Näytä lisää
Yritys on vastannut
Placed an order on 8/16. Said it was delivered 8/19 but I never got it. I have sent them 5 emails with no response. They did send me an email asking how I liked my purchase even though I had already... Näytä lisää
Yritys on vastannut
I love the warmth! The product is warm, comfortable and easy to wear. The company also gives great customer service. I had a question and I sent an email and received a response in the same day.
Yrityksen tiedot
Yrityksen kirjoittama
The Original Hoodie Dress
Yhteystiedot
5307 Victoria Drive, V5P 3V6, Vancouver, Kanada
- 917-764-4017
- help@the-warmy.com
- the-warmy.com
3,7
Keskitasoinen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 86 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was provided a tracking number but no…
I was provided a tracking number but no company. I went to UPS, USPS, DHL, FedEx and the supposed tracking # was not recognized by any of them. I’ve asked “customer service” multiple times over 2 weeks who the shipper is and they ignore my question only to resend the link to their page. DO NOT BUY FROM THEM!
*update* After sending multiple emails asking for the specific shipper, I emailed them saying, ‘if you won’t give me the actual shipping company, I want a refund.’ Magically, 12 hours later I received the USPS tracking number (different # than originally given). And it arrived 3 days later. The package wasn’t what I ordered, but at least it arrived. Terrible experience!
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re truly sorry for the frustration and confusion you experienced, and we completely understand why this situation caused such disappointment. Not clearly providing the shipping carrier information and delays in communication is not acceptable, and we sincerely apologize for how this was handled. We also regret that the item you received was not what you originally ordered.
This feedback is extremely important to us, and we’re actively reviewing our tracking and support processes to prevent this from happening again. Please reach out to our support team at [help@the-warmy.com] with your order details so we can properly review the issue and work toward a resolution for you. Again, we’re very sorry for the inconvenience and appreciate you bringing this to our attention.
Avoid at all costs!!
Ordered almost two months ago. Did not arrive. Emailed these people three times. No reply!!
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
So sorry to hear you are having issues with your order! Please send us an email at help@the-warmy.com and we will gladly help you out
Very Disappointing Experience – Misleading Shipping & Hidden Fees
I had an extremely disappointing experience with The Warmy and would not recommend purchasing from this company.
I placed my order specifically because the website clearly stated that ordering within a certain time frame would guarantee delivery before Christmas. I even paid extra for express shipping to ensure this. Despite that, my order did not arrive on time. When it finally did arrive, my order of two bundles was split and delivered on two separate days, completely defeating the purpose.
These items were meant to be Christmas gifts for my nieces. Because the delivery promise was not honoured, I was forced to go out and purchase replacement gifts at the last minute. This was frustrating, inconvenient, and avoidable if the company had been honest about shipping timelines.
I also purchased from The Warmy under the assumption that they were a Canadian company, as the only address listed on their website is in Vancouver. However, while tracking my missing package, I discovered that the order was held at customs, making it very clear that this is not a Canadian-based company. This feels misleading and should be disclosed upfront.
To make matters worse, I have now started a refund request due to my dissatisfaction. I was asked to select a refund offer and am being charged a $3 restocking fee per unit. That totals $24 for my order—on top of the $10 extra I already paid for express shipping that was not honoured. Paying additional fees after receiving poor service is unacceptable.
Overall, my experience with this company has been incredibly frustrating. Between misleading delivery promises, unclear company location, delayed and split shipments, and excessive refund fees, my initial impression of this company is very negative. I would strongly caution others before ordering from The Warmy.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for sharing such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced with your order.
We understand how disappointing it is to pay extra for express shipping and still not receive items on time, especially when they were intended as gifts. The split delivery and customs delays added to the inconvenience, and we recognize how this impacted your experience. Regarding company location, we appreciate your note about clarity on where orders are fulfilled, and we will review how this information is presented to ensure it is more transparent for future customers. We also understand your concern about the restocking fees and additional charges after a service shortfall, and your feedback has been noted for review. To help resolve this matter directly, please reach out to our customer support team at help@the-warmy.com with your order details. We are committed to assisting you and ensuring your concerns are addressed.
We regret the negative experience and appreciate you taking the time to provide constructive feedback.
Long wait time and terrible customer service response.
I made an order for my wife on December 3rd for a Christmas present. When it hadn’t arrived by Dec 18th I reached out to ask if they could provide tracking. After several days they said it was lost and they would reship. It is now January 8th and it still hasn’t arrived. Now their customer service said I should wait 10more days before contacting them again. Terrible customer service and support. We will see how my wife likes the hoodies if they eventually arrive.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We sincerely apologize for the delays and the frustration you’ve experienced. We completely understand how disappointing this has been, especially with the order intended as a Christmas gift. The situation you’ve described does not reflect the level of service we strive to provide. We recommend reaching out to our support team directly at help@the-warmy.com with your order number and details. Marking your email as “Urgent Reshipment Issue” will help ensure it is prioritized. Our team will review your case immediately and work to resolve it as quickly as possible so you receive your order without further delay.
Customer service was very helpful
Customer service was very helpful. I ordered 4 hoodies, only received 2, company fixed the issue immediately.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for your feedback! We’re glad our customer service team was able to resolve the issue quickly and make things right for you. We appreciate your support and hope you enjoy your hoodies
They made it right, and fast
Part of my order didn't come originally, but I contacted support and they responded quickly and got the rest shipped right away.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re sorry for the initial issue, but we’re glad our support team was able to respond quickly and get the rest of your order shipped right away. We truly appreciate your patience and support.
Order was missing an item
My order was missing an item. I emailed Warmy support center. They checked and apologized about the incomplete order . Missing item was shipped out the same day.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for your feedback! We apologize for the inconvenience and appreciate you reaching out to our Warmy support team. We’re glad we could quickly resolve the issue and ship the missing item the same day. Your patience and support mean a lot to us
Delivery time is to long
Delivery time is to long. Almost a month for delivery. Ordered on 12/16/25 and still haven't received my delivery 1/7/26
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
So sorry to hear you are having issues with your order! Please send us an email at help@the-warmy.com and we will gladly help you out
I made an error in my original order…
I made an error in my original order and Warmy jumped right in and corrected, no charge, no fuss and no questions
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re happy to hear that our Warmy team was able to step in and correct the order quickly and smoothly. We always aim to make things easy and hassle free for our customers. We truly appreciate your support
Sent the wrong items in the wrong sizes…
Sent the wrong items in the wrong sizes and colors and then charged me $10 to exchange.Why would I be charged to correct their mistake? Also told me that what I wanted was out of stock, but it showed as available on their website. I wanted to love these but their way of doing business is just sketchy.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for sharing your experience. We sincerely apologize for the mix-up with your order and understand your frustration with being charged for an exchange that resulted from our error.
We also recognize how confusing and disappointing it is when items appear available online but are actually out of stock. This is not the experience we aim to provide, and your feedback regarding our fulfillment process and communication has been noted for review. To help resolve this matter directly, please contact our customer support team at help@the-warmy.com with your order details. We are committed to assisting you and ensuring your concerns are addressed.
The customer service at The Warmy was…
The customer service at The Warmy was exceptional. When I contacted the with a concern, they were prompt and made the process of reconciling my order easy. They were always helpful and clear in their communication.
My family loves the hoodies and wear them everyday!
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
It’s great to hear that our team was able to address your concern quickly and keep everything clear and simple throughout the process. Knowing that your family loves the hoodies and wears them every day truly makes our day. We appreciate you choosing The Warmy and being part of our community.
WILL NEVER PURCHASE AGAIN
I have made multiple purchases and had issues customer services fixed them no problem. EXCEPT for my last order purchased 11/22/25 never received they sent me an email telling me they would reship my order except one of the colors were no longer available to pick another color so I did. I get an updated email showing they refunded me for 3 of my 4 hoodies WHICH THE DID NOT they told me to disregard that and my order was reshipped! So now I have received the hoodie they said was no longer available and I’m out the other 3 hoodies and they will not help me because they say my order shows delivered!!!!! SHAME ON YOU AFTER IVE SPENT @ $400.00 on your products!!!!
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Thank you for bringing this to our attention. We’re truly sorry to hear about the confusion and frustration surrounding your most recent order, especially after your previous positive experiences with us.
We understand how upsetting it is to receive conflicting information regarding refunds and reshipments, and to be missing items while the order is marked as delivered. This is not the experience we want for our customers, particularly one who has supported us with multiple purchases.
Your concerns have been noted, and we take this matter seriously. We encourage you to reach out again to our customer service team at [help@the-warmy.com], with your order details so this can be reviewed thoroughly and resolved appropriately. We appreciate your past loyalty and regret the inconvenience this situation has caused.
I ordered this hoodie early in December…
I ordered this hoodie early in December to arrive plenty of time for Christmas. I checked tracking and it had arrived BUT in the wrong state so I reached out to Customer Service to shipone ASAP expedite or whatever it is get it before Christmas. Customer Service service said we don’t do that.
Of course it came after Christmas. Terrible customer service will never order anything again from them.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re very sorry that we weren’t able to expedite your order as you requested, and we take your feedback seriously. If you’d like, you can contact our support team directly at help@the-warmy.com with your order details. While we understand this doesn’t change the past, we would like the opportunity to assist you and ensure any future orders meet your expectations. Your feedback helps us improve our service, and we truly regret the disappointment caused.
I received my package within the time…
I received my package within the time it said I would, however the order was short. I had used the buy 3 get on free and never received the 4th hoodie. This was very upsetting when it was for a christmas gift and I was charge the full price.
The worst part is I have reached out to customer service 2 times in over a week and have never received a reply other then the auto reply you get from sending the email. I really want to talk to someone and there is no number to contact them.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
Please accept our sincere apologies for the delay in communication that is not the experience we want anyone to have. We want to make this right for you as quickly as possible. Kindly reach out to our support team directly at help@the-warmy.com and please include your order number in the message. Our team will personally review your case and arrange a prompt resolution, whether that’s shipping the missing hoodie or providing an appropriate solution. We truly appreciate your patience and the opportunity to fix this, and we’re committed to making sure you’re fully taken care of.
Read reviews first!!! Terrible
Read reviews first! Terrible company. Delivery took three weeks because they drop ship and provide NO ACTUAL TRACKING/DELIVERY SERVICE NAME. Of course the web site says nothing about significant delivery delays or lack of any tracking. And then….i only receive ONE of the FOUR hoodies I ordered. I’m sorry, that’s not an unpredictable hiccup it’s TOTAL INCOMPETENCE
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We sincerely apologize for the delays and confusion regarding your order. We understand how frustrating it is to not receive accurate tracking information and to have an incomplete shipment, especially when multiple items were ordered. This is not the experience we aim to provide, and your feedback about shipping, tracking, and fulfillment has been noted for review. To help resolve this matter directly, please contact our customer support team at help@the-warmy.com with your order details. We are committed to assisting you and ensuring your concerns are addressed.
We regret the inconvenience and appreciate you taking the time to provide your feedback.
There was an issue with the shipping…
There was an issue with the shipping company so I contacted the help support for warmy. They looked into the issue right away on a weekend and resent my order. Great customer service and will recommend their products to everyone. I ordered one prior for myself and loved it so much I ordered some for my friends.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
It means a lot to hear this. Even with the shipping issue, we’re happy our support team was able to step in quickly especially over the weekend and make things right. Hearing that you loved your first order enough to come back for more and share Warmy with your friends truly means everything to us. Thanks for the recommendation and for being part of the Warmy family.
Took 4 weeks to get some of my order…
Took 4 weeks to get some of my order still missing a hoodie. Was supposed to have my items and wrapped before Christmas didn’t get them till January.will never order again
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We understand how disappointing it must have been to receive your items late and still be missing a hoodie, especially with the timing around Christmas. Please contact our support team at help@the-warmy.com with your order details so we can resolve this for you immediately. We take these situations seriously and want to make sure your missing item is delivered without further delay.
Product and customer services review
I was initially sceptical about using this company as it appeared on my FB feed but the hoodies look great so I thought id give it a go, the hoodies that arrived were excellent quality very warm and my wife loved them, I ordered x2 in different colours, one of which she wasn't keen on so I approached Warmy customers services as a buyer from the UK about the possibility of an exchange and found them very understanding and supportive and they arranged for an exchange, I fully recommend using this company, the products are high quality and the customer services are quick to respond to emails and support their products to ensure I was happy with my purchase and exchange, 10/10
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
It’s great to hear how this turned out. Taking a chance on a new brand can feel uncertain, so we’re really glad the hoodies exceeded expectations and kept you both warm. We’re especially happy our team could support you from the UK and make the exchange process smooth and stress free. Knowing you’re fully satisfied with both the product quality and the service truly means a lot to us. Thanks for the strong recommendation and trust 10/10 feedback like this keeps us motivated.
Very quick to correct an error
Ordered 5 Warmy’s for myself and my daughter in law. When the box arrived, there were only 4 included. I contacted Custoner Support and they responded immediately, and the missing item was shipped to me right away. Very happy with my experience.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We apologize for the initial oversight with your order, but we’re glad our customer support team was able to respond promptly and arrange shipment of the missing item right away. It’s great to know you’re happy with how everything was handled, and we truly value your trust in Warmy.
First time ever leaving a negative…
First time ever leaving a negative review
Website showed that if I ordered that day, I'd have it before Christmas. It's 1/3, and it's been sitting "in transit" in Chicago pretty much since I ordered it.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Warmy
We’re very sorry to hear about this frustrating experience, especially with the order intended for Christmas. We understand how disappointing it is when tracking shows no movement for so long.
Please reach out to our support team at help@the-warmy.com with your order number so we can investigate this immediately and get your order moving. We truly appreciate your patience and want to make this right.
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