I have just had my final fitting, Such care has been taken to ensure that the aids are comfortable, and the volume at the perfect level. I don't know I am wearing them. My care package which allow... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Quais was nothing short of outstanding in the level of care, concern and professionalism he showed in helping my mother in law with her hearing aids. I called him at short notice because she was strug... Näytä lisää
Yritys on vastannut
Celeste is professional, caring and friendly. She explains everything so clearly and thoroughly, always taking care that the client is guided through the hearing test and is given information about th... Näytä lisää
It has been fantastic working with Tom to arrange a new pair of hearing aids for my grandfather. He has been incredibly helpful and patient throughout the process. Tom, thank you for all your supp... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Yhteystiedot
63 Downing Street, GU9 7PN, Farnham, Yhdistynyt kuningaskunta
- 0800 52 00 546
- contact@thcp.co.uk
- thcp.co.uk
4,9
Erinomainen
2 t. arvostelua
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Friendly helpful assistance
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear you found our team friendly and helpful! Thanks for sharing your positive experience. We're here for you whenever you need us.
At Bridport Hearing Centre 09.30…
At Bridport Hearing Centre 09.30 25/02/26,
Prompt and pleasant attention, however the ear wax removal was very unpleasant, very noisy, my Tinitus is now much louder (no cure) hoping for it to ease.
The disorientation has eased.
Despite the ears being cleared of wax many times over my years, this by far my worst experience.
I no longer know the best way forwards, just hoping for time to ease my problems.
Unless a way forwards is known.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your recent ear‑wax removal procedure was uncomfortable and that it has resulted in a temporary increase in your tinnitus and disorientation. We fully appreciate how distressing this must be, especially given that you have undergone wax removal many times in the past without similar difficulty.
Your feedback is important, and we want to reassure you that what you experienced is not the outcome we aim to deliver. Microsuction can sometimes be noisy and, in some ears, may temporarily aggravate tinnitus, which is why we ensure that this is covered as part of the consent taking as no procedure is not without risks. Yet it should not leave you feeling uncertain about your way forward. We are pleased to hear the disorientation has already eased, and we sincerely hope your tinnitus settles over the coming days.
We are keen to support you with the next steps. We can see that you have an assessment appointment booked, during which we will review your ears, discuss more suitable or comfortable options for future care, and explore ways to help manage this recent tinnitus flare-up.
Matt came to see mom after an…
Matt came to see mom after an unsuccessful new hearing aid had been fitted and an unsatisfactory 2nd visit, months later when mom was still struggling.
He did a complete reassessment as the hearing aids software had not been correctly set up and some relevant clinical notes were absent.
On his return - mom now hears much better.
Subsequently Matt has contacted us several times to check all is well.
I would absolutely recommend Matt Baker for his professionalism, patience and prioritisation of patient care.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear about the positive impact Matt had on your mum's hearing! Thanks for recommending him for his professionalism and caring nature. We'll make sure to pass on your kind words to Matt. If you ever need further assistance, please don't hesitate to get in touch.
Very efficient examination
Very efficient examination, nice atmosphere created by Alex everything fully explained. I would highly recommend this Company.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear about your positive experience with us! Alex and the team are delighted that you found the examination efficient and felt comfortable during your visit. Thanks for recommending us - we appreciate it!
Two appointments booked
Two appointments booked. Both cancel on the day
Don’t bother
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
Dear Paul,
We’re very sorry to hear about your experience. Unfortunately, your appointments had to be rescheduled on the day due to a medical issue, which was beyond our control.
We completely understand how frustrating last-minute changes can be, and we would be happy to help rearrange your appointment.
Great, reassuring experience
Alex was very knowledgeable and explained everything clearly, sharing all findings with me during the appointment.He listened carefully and patiently to all my questions, and took time with the answers and explanations, referring to the images of my inner ear.
Highly recommended, thank you.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear about your positive experience with Alex during your ear appointment! Our team always aims to provide thorough and clear explanations, and it's fantastic to hear that Alex did just that. If you have any more questions in the future, do reach out. Thanks for recommending us!
Blocked ear resolution
I had a balance issue so I went to the Hearing Care Partnership to have my ears checked before going to the doctor's. The ear specialist I dealt with is called Rebecca.
Rebecca identified a piece of skin very close to my eardrum which shouldn't have been there. She took videos and sent them to the company's ear experts who recommended daily doses of ear cleaning fluid to see if it would remove the piece of skin. I had two follow-up appointments and was delighted to find at the second that the piece of skin was gone negating the need to do to see a doctor.
All of this (three appointments) cost me £25. The best £25 I've ever spent.
Rebecca was very friendly and professional.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
Thank you for taking the time to share your experience with us. We're so pleased to hear that Rebecca provided such a valuable service during your visits. It's fantastic that the issue was successfully resolved and you found the appointments worth the investment. We'll pass on your kind words to Rebecca. If you need any further assistance, just let us know!
Very poor response to webpage chat or telephone
Having been a customer of theirs previously before returning the item to them during their trial period, I have repeatedly requested they remove me from their mailing lists, all to no avail. When trying to call them today on the only number they publish I received no response. I then tried their webchat, and at the time of writing I have been on hold for approx 1hr with no response. Nobody seems to be monitoring their Facebook, Instagram or LinkedIn accounts either. Eventually I resorted to emailing their Data Protection Officer who I think is outsourced. They kindly offered to get my issue referred to the correct person.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
Dear Charles,
Thank you for bringing this to our attention. We’re truly sorry to hear about the difficulties you’ve had trying to reach us, especially regarding your mailing list request. We appreciate how frustrating this must have been. We’ll look into this promptly to make sure your concerns are properly addressed. If you’d like to contact us directly, you can reach us at patientsupport@thcp.co.uk.
The audiologist,Qais
The audiologist,Qais, took endless time and care over several clinic attendances and a home visit to provide an excellent service. My husband, who has early dementia, finally had hearing aids he finds efficient and clear. We cannot speak highly enough of the service.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear that Qais provided such excellent care and attention to you and your husband during the clinic attendances and home visit. It's wonderful to know that your husband now has hearing aids that are efficient and clear. Thank you for sharing your positive experience with us!
Earing test
I met Elaine Clifford at DI Blow in Ilkeston for a tinnitus and earing test,Elaine explained everything in great detail and was very thorough,professional and friendly!
The whole experience was very helpful.
Highly recommended
Jo Barker, Derbyshire
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
Thanks so much for taking the time to share your positive experience with us! We're thrilled to hear that Elaine was thorough, professional, and friendly. We're delighted that you found the whole experience helpful. If you ever need any further assistance, just let us know.
James Burt in Portishead N.Somerset was…
James Burt in Portishead N.Somerset was top drawer. Explained everything at a nice pace and checked my understanding to ensure his product met my needs. Follow up appointment made and contact details given should I need help.Don’t suffer with bad hearing go along at Dyer & Scott in the High Street.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear about your positive experience with James! It's great to know he took the time to ensure you understood everything and tailored his product to your needs. James and the team will be delighted to receive your feedback. If you ever need further assistance, feel free to reach out.
My audiologist
My audiologist , Louise Griffin is lovely in every way. She is very helpful , easy to talk to and I trust her advice. I have complete confidence in her and she doesn't push for a sale at all .
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear such kind words about your audiologist, Louise! She'll be delighted to hear your feedback. It's great to know you have complete confidence in her advice. Should you need anything, just let us know!
Alex really pulls out all the stops to…
Alex really pulls out all the stops to help, even texting me over Christmas when I was in USA and needed advice.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear how Alex went above and beyond to assist you, even during the festive season! Here at our clinic, we always aim to provide top-notch care no matter the time of year. Thanks for sharing your positive experience with us!
I saw Aksa for my hearing test and she…
I saw Aksa for my hearing test and she was absolutely amazing. She was so patient, kind, and knowledgeable, and explained everything clearly and reassuringly. She made me feel completely comfortable throughout and went above and beyond to make sure I understood every part of the process. Outstanding service — 100% recommend.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear you had such a positive experience with Aksa during your hearing test! It's wonderful to know she provided such excellent care and made sure you felt comfortable throughout the process. Aksa and the team will be delighted to hear your feedback. Thanks a lot for recommending us!
Fantastic Service
Fantastic Service
The service Daniel has shown my father and myself has been outstanding .
I would highly recommended Daniel , a true professional.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear you had such a positive experience with Daniel! It's wonderful to hear that he provided outstanding service to both your father and yourself. Thanks so much for recommending him - we're grateful for your kind words!
Louise was there to explain absolutely…
Louise was there to explain absolutely everything - including simple questions that I brought up. She took me through each stage - explaining how the hearing aids work, what I needed to do, how it helps to get into a routine with the hearing aids. There is still more to learn but so far Louise has made the whole process go smoothly. Her way of normalising the situation has been incredibly helpful. Anything new can be overwhelming. Louise was so calm and we just talked our way through the appointment. I’ve been wearing the hearing aids ever since!
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear that Louise has provided such fantastic support and guidance during your appointments. It's wonderful to know that she has helped make the process of getting hearing aids smooth and that you're already benefiting from wearing them. If you have any more questions or need further assistance, just let us know!
Excellent service
Excellent service . I was seen by Selina at Crewkerne Somerset who was so professional and friendly . She explained everything so thoroughly explained and I can not highly recommend the service enough . Thank you .
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear about the excellent service you received from Selina! We're so glad she was professional, friendly, and explained everything thoroughly during your visit. Selina and the team will be delighted to hear your feedback. Thank you for recommending our service!
Excellent service by Saira
I wanted to thank especially Saira Nahim for her excellent service today at the Waltham Abbey store where she kindly helped me with some custom earplugs for long distance swimming. Even before the meeting she confirmed everything on email we had a nice conversation on the phone she explained everything and she did the work today which was excellent. I decided in the end to actually buy the actual custom earplugs from her via ACS who they partner with, as it was a lot easier and more seamless. Additionally as she had time she did a hearing test for me and now I have a plan for the future for hearing loss. Super service x
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
Thank you so much for taking the time to share your experience with us! Saira will be delighted to hear your feedback. We're thrilled to hear that you had an excellent service and that Saira could assist you with custom earplugs for long distance swimming. It's great to know that the process was seamless for you. We're glad she could also help with the hearing test. If you ever need further assistance, just let us know. Have a wonderful day!
Recently had a hearing assessment with…
Recently had a hearing assessment with Helen in Alvechurch. The assessment was thorough and very professional , everything was explained in detail and I felt completely reassured afterwards.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear about your positive experience with Helen during your recent hearing assessment in Alvechurch! It's wonderful to know that you found the assessment thorough and professional, with everything explained in detail. We're delighted that you felt completely reassured afterwards. Helen will be delighted to hear your feedback!
Excellent Service and care
Extensive hearing tests complete, more than anywhere else I've been.
Care and information I was given by Shellie Forster was top class
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Hearing Care Partnership
We're thrilled to hear that you had such a positive experience with us! Shellie Forster and the team take pride in providing top-notch care and information. Thank you for choosing us for your hearing tests!
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