Używam VIVI Cap od ponad dwóch miesięcy. Urządzenie działa wyśmienicie, umożliwia transport penów w każdych warunkach i mam gwarancję bezpiecznego ich przechowywania. Wykonany estetycznie, z wysokiej... Näytä lisää
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I had a delivery problem with the UK courier (i.e. Evri) who claimed they would deliver my ViviCap order at a specific date/time. Then, for no obvious reason, Evri told me that they were unable... Näytä lisää
As devoted motorcyclist finally I found a device which makes longer journeys possible. ( diab2)
Purchased the Vivi Cap as a gift. The product was defective, which was not discovered until the person attempted to use it for travel several months later, but well within the warranty period. I con... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Protecting medications in order to save lives Providing "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
Yhteystiedot
19481 SE 14th St, 98075, Sammamish, Yhdysvallat
- +1 (800) 871-9923
- info@tempramed.com
- tempramed.com
3,9
Hyvä
289 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Quick resolution to a faulty item
I had a faulty product come through the post, obviously no fault to anyone. I contacted the support team and within weeks the product was replaced with a new one, so far the vivicap working nicely. Thank you
13. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
Thank you again for reaching out. We understand your disappointment, and we appreciate the opportunity to respond directly.
Please know that we have been actively managing your case since your initial contact. While our replacement process does require specific steps to ensure quality and fairness for all customers, we have handled your request with full attention and according to our protocol. Your replacement has already been processed.
We work hard to support every customer who places their trust in us—and your experience matters to us. At the same time, we must also share that your recent comments do not reflect the service we strive to deliver, nor the experience of the hundreds of thousands of satisfied customers across the globe who use VIVI Cap every day to manage their insulin safely and confidently. We are and have been committed to resolving your issue and hope this replacement will restore your confidence in the product. Should you need anything further, our team remains available to assist.
Vastaus yritykseltä tempramed.com
Thanks Jay. We appreciate your support and supporting you in managing your medication safely and confidently is exactly why we do what we do. If you ever have questions or need anything in the future, we're here for you!
Great service
I was pleased at the rapid response to my order. The shipping label was created the day I ordered. I have two already and find them so very helpful at keeping my insulin safe.
7. heinäkuuta 2025
Vastaus yritykseltä tempramed.com
We're so glad to hear your order was processed quickly and that you're already enjoying the benefits of using VIVI Cap. Knowing it's helping you keep your insulin safe means everything to us. We're honored to have you as a returning customer!
Pay extra for faster delivery 1-3 days…
Pay extra for faster delivery 1-3 days and it will take 6 days to arrive at my house. It's really unacceptable.
30. kesäkuuta 2025
Vastaus yritykseltä tempramed.com
Thank you for your feedback, and we’re truly sorry for the delay in your delivery we completely understand how frustrating that can be, especially when you’ve paid for expedited shipping.
While we do our best to process and ship orders promptly, delivery times are ultimately handled by third-party carriers, and unfortunately, delays can occur that are outside of our control. That said, we take full responsibility for your overall experience and would be happy to follow up with the carrier on your behalf or explore a partial refund for the shipping fee.
Please contact our support team at techsupport@tempramed.com so we can make this right.
The company is a scam
The company is a scam. Their units are made in China with the poorest quality available. The units have many issues that have never been addressed. Be cautious - this product can lead to spoiling your insulin or other medications.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
At TempraMed, we are proud to serve hundreds of thousands of customers worldwide who rely on our products to protect their medications. All our products undergo strict quality control and are designed to meet international safety standards they have undergone clinical verifications and are FDA registered. Your safety and satisfaction are our top priorities, and we would appreciate the opportunity to address your concerns directly. Please contact us at techsupport@tempramed.com , or reply here with your details, so we can assist you further.
A complete scam company
By far the worst experience and product I’ve ever bought. I thought I was buying a cooling device to keep my insulin in. It was $170, I mean who would’ve thought it was just a plastic storage case. This thing doesn’t keep my insulin cool at all. I reached out to return it the day after I received the package. They replied 2 days later without providing me a return option. I’m well within the return period but they are just ignoring me. Do not buy from them as they are a complete scam company. They say there is a return policy but they will just ignore you. Product doesn’t work. Stay far away from TempraMed.com.
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
Thank you for sharing your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced with both our product and our customer service. This is not the experience we want for our customers, and I appreciate the opportunity to address your concerns directly.
First, I’m truly sorry that our VIVI Cap did not meet your expectations. The VIVI Cap is designed to maintain insulin at a safe temperature range (not to actively cool it). We have a complete return policy and if you reach out to our support team they will always accommodate when sent the information required to process. We are committed to ensuring all of our customers have a positive resolution. We are proud to have hundreds of thousands of satisfied customers around the world who rely on TempraMed to help protect their medications.
I Paid a Lot and Got Nothing
Update: July 2nd and still no reply from Tempramed.com support.
Update: I replied to support 6/30/25 at 1PM and am now awaiting a response.
I ordered two of the VIVI Cap: Thermal Pen Protection. I was excited when I got an email saying it had been delivered to my mailbox. I went to the mailbox and it wasn't there. I waited a day, but still nothing. I contacted customer service and was told it was delivered and that was it. I let them know that it was not delivered to me. They responded saying the exact same thing, it was delivered. But it wasn't. I tried chat and after nearly half an hour I was never answered. I called and was told from a recording that no one was there to talk to me. I did leave a message. Customer service has been horrible. I am now out the items and the money and no one is helping me.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
UPDATE: After receiving an email from you and according to our records and tracking information, the package was successfully delivered to the address provided. That said, we understand how frustrating this situation must be — and our customer satisfaction is our top priority.
To ensure you’re fully taken care of, we are happy to resend the order at no additional cost. We want you to have the product you purchased and experience the peace of mind it’s designed to provide.
I am sorry for the inconvenience this has caused. To resolve this, could you please confirm your order number and the shipping address used? Once we have this information, I will personally investigate your case and work with our shipping partner to determine what happened. If your package cannot be located, we will arrange for a replacement to be sent to you or issue a full refund—whichever you prefer.
Your satisfaction is very important to us, and I want to make sure this is resolved as quickly as possible. Please reply to this message or contact me directly at techsupport@tempramed.com and I will prioritize your case.
You are very well
You are very well.
I will propose you to sell more then 3 vivicap in an offer. For example 10 vivicap or more.
I bought from you and I sell in my country. Thank you so much.
16. kesäkuuta 2025
TWO & ONE-HALF YEARS LATER
I have used this system since late 2022. I had some difficulty with the closures and asks for parts to make a repair. Surprisingly I was asked to send them back, which I did Today, I received two full replacements with no other cost to me other than one way shipping. Thank you! I am a loyal customer for life.
11. kesäkuuta 2025
Vastaus yritykseltä tempramed.com
Your loyalty and trust mean the world to us. We’re committed to supporting our customers for the long term, and your feedback inspires us to keep delivering the best possible service and products.
If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for your kind words—and for being a loyal customer for life!
My VIVI Cap insulin cooler…
My VIVI Cap insulin cooler malfunctioned, prompting me to reach out to the company for a replacement under their warranty. Initially, the responses and instructions from customer service were prompt; however, after we returned the item and it was acknowledged by the courier, all communication ceased despite my numerous emails and support tickets. I am profoundly disappointed with the customer support I received from tempramed.com, as I anticipated a higher level of assistance.
Please exercise caution when dealing with this company.
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
Thank you for your feedback. We sincerely regret the frustration you experienced and appreciate the opportunity to clarify.
At TempraMed, we stand behind our products and honor our warranty policy. To ensure proper service for all our customers, we follow a structured process when handling warranty claims, including item verification, replacement authorization, and shipment confirmation.
In your case, while we responded promptly and processed the return, you might have experienced a delay in communication that does not reflect our standard of care, and the fact that we resolved the matter and provided you with a satisfactory solution. If there is anything further we can do, please feel free to reach out directly.
Broken device resolved
I was happy to see that the issue with my ViviCap was taken care of. The were very helpful by keeping me updated though email. Thank You for handling my situation professionally.
7. toukokuuta 2025
Vastaus yritykseltä tempramed.com
We're glad we could resolve the issue and that you felt supported throughout the process. Your trust means a lot to us, and we’re always here to ensure your VIVI Cap works exactly as it should.
Vastaus yritykseltä tempramed.com
Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with both the product and our service. Your support means the world to us, and just like your VIVI Cap we're here whenever you need us!
I am truly exasperated with tempramed…
I am truly exasperated with tempramed customer service . I ordered my vivicap to come to the UK and when it arrived it didn’t work. The green light would not come on. I have emailed tempramed 10 times and left voice messages but they avoid telling me what to do next . They told me to send it back but how? To where? When will I get the replacement ? How long will it take ? Their answer to my questions was to visit the frequently asked questions section in their website of which there is nothing about faulty good or returns.
I don’t know how I can escalate this further
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
We're truly sorry for the frustration and inconvenience you experienced. We understand how upsetting it is to receive a product that doesn’t work as expected, and we apologize if our communication fell short during the process. Please know that we have clear procedures in place for returns and replacements to ensure quality service and traceability, and we’re glad we were ultimately able to resolve your issue. Your feedback is taken seriously, and we are constantly actively reviewing how we can serve our customers in the most efficient manner possible.
Must have tool for type2 diabetes
I’ve always wondered about temperature control of my pens I hope this device will solve my worries.
28. huhtikuuta 2025
Vastaus yritykseltä tempramed.com
Thank you for sharing your thoughts! You're absolutely right—temperature control is crucial, and we're confident that your VIVI Cap will bring you peace of mind. We're proud to support your journey with type 2 diabetes and just like your VIVI Cap we are here for you if you need us.
i have not recieved my order for a…
i have not recieved my order for a month now
no notice no updates anout my package
21. huhtikuuta 2025
Vastaus yritykseltä tempramed.com
We're truly sorry for the delay and glad that the issue has now been resolved. We appreciate your patience and are always here to help if you need anything further.
1 month after order nothing
1 month after order. No shipping details. Just autoreply from company customer support with nothing that tells me I'm going to get my order or get my refund.
19. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
We’re truly sorry for the delay and the frustration caused by the lack of clear communication. While we always aim for timely fulfillment, rare delays can occur due to supply chain or courier issues beyond our control. That said, no customer should be left without answers. For any concerns regarding your order or refund, we strongly encourage you to contact our support team directly at techsupport@tempramed.com so the issue can be properly investigated and resolved.
An absolute disgrace
An absolute disgrace they took the money and after one month the item is yet to be dispatched they only provided an airway bill to their preferred courier and insisted they items had been dispatched ! I had to claim a refund from my bank, TempraMed out right refused to acknowledge any issues and blamed the Global household name courier STAY AWAY !
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tempramed.com
We’re sorry you had such a frustrating experience, and we take your feedback seriously. However, we would like to clarify a few important points. Your order was indeed processed and handed over to the courier with a valid tracking number, which was provided to you. Unfortunately, delays can occur with international carriers—something outside our direct control—but we always strive to assist in resolving such cases. We understand your decision to request a refund and regret that this situation led to such dissatisfaction. While we welcome feedback, we also want to ensure it reflects the full context. Our team is committed to customer satisfaction and communication.
The gadget is good with temperature…
The gadget is good with temperature control. The only disappointment is that the rubber ring inside the tube is rather fagile. Hence, once it wears off, the pen becomes loose and it affects the temperature.
11. huhtikuuta 2025
Vastaus yritykseltä tempramed.com
Thanks for your feedback – we're glad to hear the temperature control works for you and is making your life easier. We're sorry to learn about the issue with the rubber ring. If you haven't already, please reach out to our customer support team — we’d be happy to assist with a solution to ensure your device performs at its best.
Thanks again for helping us improve!
The customer service is not helpful
The customer service is not helpful. There response we’re not done within there stated time of 24 hrs no email no correspondence. It took over 3 months to get my problem resolved. I like the pens they are very helpful, but your customer service is something that truly needs a lot of work.
9. huhtikuuta 2025
Vastaus yritykseltä tempramed.com
We're truly sorry to hear about your frustrating experience with our customer service. This is not the level of support we aim to provide, and we sincerely apologize for the delay and lack of communication you experienced. We're grateful that you find value in our product, but we fully agree that the service must match the quality. We've taken your feedback seriously and are actively working to improve our response times and support processes. Thank you for your patience and for bringing this to our attention.
Great product- great and prompt…
Great product- great and prompt customer service-received product quickly
28. maaliskuuta 2025
Vastaus yritykseltä tempramed.com
Hi and thanks so much for sharing your experience. We are so pleased to hear that you're enjoying our product and that our customer service met your expectations. We strive to provide fast and reliable service, and it's great to know we were able to deliver that for you. We appreciate your business and look forward to serving you again in the future!
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