Temple & Webster Arvostelua 12 819

False misleading pictures. Misleading delivery deadlines and appalling customer service.
We ordered two marble lights, back in January. When we ordered them the delivery time was about 6 weeks. All good. When we got the confirmation email that blew out to March. Not great. Then it was delayed again. When they arrived an additional day later than the second delayed date, they were a completely different colour to the pictures with customer service insisting that it was ‘slight variation’. They were completely different. Not even close. And consequently not useable for our new bathroom. After back and forth we agreed they would refund and I’ve been receiving multiple emails from multiple team members (seriously question them having any form of CRM system that accurately tracks comms) because they’ve only refunded us for one product.
Exhausting and just such a disappointing experience with zero accountability for a 12 week roundabout with nothing to show at the end of it.

Great product and fantastic price but some of the pieces were labelled wrong which created a fair amount of confusion and resulted in having to dismantle the almost-complete bed frame and start again.
Would still recommend.

Great products - good quality and really beautiful - very reasonable prices, and super quick delivery. Very happy all round!

Excellent customer service. John was very helpful, polite, and understanding throughout the process. I really appreciated the clear communication and professional support.

Just purchased bedroom side tables in multi timber look. So different! Previously purchased chest draws in similar look. Makes our room look very trendy and unique☺️

Sadly did not receive outdoor setting. They don't want anything to do with non delivery. Company seems to reflect their add with the sleazy delivery driver. Shonky at best.

Great discount, quick delivery, hassle free!

It was easy to order and pay for the goods. They were delivered as stated and the table was easy to assemble and very sturdy. Love it

Website easy to navigate, product as described.
Fast delivery.
Very happy with my purchase.👌

Products are fantastic. Always delivered well before they say.

Easy website with great visuals, delivery quick & great prices especially with discounts when applied

Description of the products were clear and precise. Delivery was fast and I liked that I was informed when my package arrived. Overall, I really like the whole experience at buying online at Temple & Webster.

The products arrived quickly, in good condition and the recliner chairs and just soooo comfortable. Very happy 😀

The service is good the price is fair and the delivery was quick and the product is very good

Always find Temple & Webser very efficient & have very competitive prices . Love shopping at Temple,e & Webster

Very prompt service and good products. Will definitely shop with them again.

I recently purchased furniture from this company and I couldn’t be happier with the experience. From start to finish, the service was excellent — friendly, helpful, and professional.

The quality of the furniture exceeded my expectations. Everything looks beautiful, feels durable, and fits perfectly in my home. Delivery was smooth and on time, and the team handled everything with care.

It’s not always easy to find a company that delivers both great products and great service, but this one truly does. I highly recommend them to anyone looking for stylish, high-quality furniture.

Thank you again — I absolutely love my new pieces!

Great value product and quick and simple delivery.

What a stuff up is all I can say. Temple and Webster you have terrible customer service. When a large trade order is placed, money paid and the order isnt delivered and then its activated on the day you need it even though you dont want it anymore ...its a nightmare! Im now left to return all the funiture thats arrived!... which is an hour and a half away from where I live, 3 days of extra work sourcing furniture elsewhere, no case manager assigned and dealing with all random people in another country. Where has customer service gone? no longer a trade customer and the saga is still going on......

I received my item as described in good time. Good quality and price.