TELUS Arvostelua 

I called Telus about an issue with my Home Security and requested the CallBack option. Fifteen minutes later Telus AI called and said, if I wanted to speak to an Agent press 1 or say Agent. I pressed 1 but apparently the AI didn't comprehend my response as I was asked again and this time I said Agent and the AI responded that the Callback was cancelled. I thought it was an improvement when the Telus AI offered to connect me to an Agent without constantly insisting on trouble shooting the reason for my call but this is just as bad if not worse. I called back and was told it would be a 15 minute wait, did I want a CallBack? I decided to wait on the line but I've now been on hold for 70 minutes waiting for somebody at Telus to pickup my call.

After 82 minutes on hold someone finally answered but she was only able to address half of the reason for my call. She said she would transfer me to another department for the other issue so now here I am STILL waiting on HOLD. I've been waiting an extra 15 minutes and I don't think anyone will pickup today so I will try again early tomorrow morning.

Update: I couldn't wait until tomorrow so I tried calling Telus again with the same results. Wait on hold, AI picks up then cancels the CallBack. After five separate tries, four hangups and several wasted hours I finally received a CallBack with a human at the other end of the line. She said I wasn't the only one experiencing this issue. They've received many complaints. Telus Sales calls me periodically asking if I would like to change my services to Telus but with the kind of CS they offer I just have two words. H**L NO!

I’m advising if you get the email for Telus “ upgrade” from Optik to TelusTV Di not click on it!! TelusTV is a total downgrade! It is way worse that Optik. It’s the plague. Slow , jumpy picture! Cannot advance tape on guide more than a couple of hours. Fast forward deliberately Sssslow? Why? To force you to look at ads? Never ever get it like I did !!!!

The offer that I have with the Telus Mobility for "unlimited calling within Canada" has very poor quality in connection in the BC, Canada area and also when it came to the upgrade today, the price to upgrade was 104 CAD. As for not only having lousy connection here - the way things are always now "texted" to me - is just as lousy as the price of my upgrade to a new cellphone that wears out in a period of 2 years. As for any other "Deals" via this or ANY OTHER phone company - the service via phone or e-mail is just as bad!

After visiting 2 different Telus stores and no real good solution to my issue, I visited the Market Mall store in Calgary Canada and had a great experience with a knowable staff member Tibyan. He resolved my issue with a fast ,friendly and cost effective solution. I will use this store from now on and inform friends also.

Very disappointing customer service experience. Every time I contacted support, I was transferred from one representative to another without getting a clear answer or resolution. It seemed like no one took ownership of the issue, and I had to repeat my situation multiple times. The lack of communication and consistency made the process frustrating and time-consuming. I hope TELUS improves its customer service training and empowers representatives to resolve customer concerns more effectively.

Absolutely the worst company. Trying for 2 days to connect to a human, and it was not possible. I never knew their service was like this before moving from Freedom. Do not use their service. I am trying to switch to a better service where I can at least talk to a human.

I moved and talked to a agent cancelled my services and they still charged me another month after sending the equipment back.

I tried to cancel, they charged me 400.00.
I have been a customer for 20+ years!

improve their billing procedures. On a 2yr contract with a fixed rate and have to call & email every month since Aug/25 to get the charge corrected, since it has never been the correct amount and always higher than the contract. Customer service is terrible, need to bring call centres back to Canada and have responsible managers available. If there an issue, the rep can't handle!

Je maudis le jour où je suis devenu client de cette poubelle.
Même à mon pire ennemi je ne conseillerai pas de faire quoi que ce soit avec telus.

Honestly, I’m beyond disappointed with TELUS. I’ve been trying to get my internet set up for months, and they just keep rescheduling the installation.
Today, I spent two full hours on the phone with four different reps, and it was a complete disaster. Instead of fixing the situation, they somehow wiped out all the promotional pricing I signed up for. When I pointed out that I have a signed service agreement with a specific price, they didn’t care at all—they actually had the nerve to tell me my only option is to cancel my order and start over with their current, much higher rates.
It’s completely unacceptable to be treated like this. They have zero respect for a customer’s time, and they clearly don't care about their own agreements or promises. I’m honestly shocked at the lack of competence and the total indifference toward a new customer. Save yourself the headache and go with someone else. One star is honestly too generous.

Would give them 0 stars if I could. For months on end I make payments on my account actively. I paid $250 on may 7th and another $200 on the 19th and they disconnect my services just to be able to charge reconnection fees every god damn month. It’s absolutely a scam. I’ve had my my bill paid down to zero most months so tell me how I owed $750 all of a sudden? And when customers are actively making payments and they disconnect me every month?? I paid $450 how the hell is that a not covering a mo the worth of home services????

I had home security with TMC for many, many years and never had any issues with them. Then TMC became Telus. In the written correspondence that I received from Telus, it read "Rest assured, your pre-authorized payments will continue and you can continue using your existing security system." A year later, I'm informed by Telus that my current system is on their end-of-life shelf list and no longer compatible with their system. I would have to upgrade in order to continue receiving their home security service. This is simply a money-grabbing tactic. I would have to pay out of pocket for a new system and I'm sure my monthly billing fee would increase too. It took over an hour on the phone (with an agent located in Guatemala) to simply cancel my account. Do not trust Telus!

overcharged by 200% got falty used parts but paud for new , took a month to repair coz tec was looking for used parts instead of new ones , lost the sleeve and never compensate for it...in short wrost possible service by far!

telus is the most crooked company in Canada. I was lied to about offers, lied to about billing, lied to about service quality and, when I sought to terminate, lied to about final bills and lied to about equipment return many months after the fact. entwistle's consistently business practices should have ousted him from the company ( it is supposedly being federally regulated in return for status as a member of a federally allowed oligopoly, but such has not been the case). Needlessly to say I will be suing telus for substantive non-perfomance and fraud in the very near future. I would have preferred to launch a simultaneous personal suit against entwistle as it is well known that he is the one behind the most sleazy business practices but ue is oozing out the door on June thirtieth. May nothing but illness misery follow him for the rest of his life!

The service I received from Josh at the Telus Hillside store was excellent. The reason I came in was because of a major mistake Telus had made on my business account. They charged me for months of a service I never agreed to. It took hours to get it sorted but Josh took his time, helped with phoning the business solutions people and was invaluable getting the issues resolved. Telus itself are getting no stars, Josh however gets 5

switched from rogers to Telus one year ago,biggest mistake in my life.In fact its the worst TV management ive had in 60 years.They should be ashamed.Tv stops every couple hours and often requirs calling some useless person in el savavador or phills.Also no call back as they promise.After 2 year contract up,all TV will be cancelled.DISGRACE. sHORTED THE STOCK!

We were customers with ADT for 15 years when it was bought by Telus. I won’t bore readers with the details of poor service, malfunctioning equipment, wasted days of lost salary waiting for techs who didn’t fix the problem.
Telus succeeded in ripping us off for a couple thousand bucks without ever providing a functioning service before we finally pulled the plug.

Please read my recent file concerning this problem.
Problem: phone would not ring when someone was called.
After hours of connecting and talking to 3 different technicians about this problem, each technician said that the problem was with my home phone. It was strongly recommended from each technician that I unhook my existing home phone and buy a new one.
I did this and brought a new phone home and connected it to the telus phone service. The problem still existed.
I finally went through the routine again and Arief was the final technician I talked to. He was relentless into trying to fix the problem and spent a great deal of time trying to find a solution. He did it. Thank you, ARIEF.
We hooked up our other phone, and it worked fine.
We now have a new phone, which we did not need. Telus should do the upright thing and reimburse us for the new phone. (What are the chances?)

A random Telus check "discovered" a problem with our Internet (tho' didn't mention concurrent problems with phone or cable, all for years).
Text asked to set appoin COURSEment to discuss problem. I feared to say NO because cable crew to replace cable & afraid crazily inefficient Telus would cancel my cable replacement.
So, agreed to stay home for 3-hour period for the call.
OF Course, NO CALL nor message later.
The term "customer service" is an oxymoron for these morons!