TELUS Arvostelua 

I don't know if Trust pilot will allow me to post this but here goes. I posted yesterday about my problems with Telus. Today it was even worse when I tried to cancel. I got so fed up I hung up on the last person. I am still being charged for tv service that I never had. I don't even own a TV set!! Anyway, for all you people out there having problems with billing, credit, contracts, service etc with ANY Canadian company including Telus, Rogers, Bell etc you can file a complaint with the CCTS which is the governing body that controls these people's licenses. Just google the name and you can fill in a complaint form and they will contact the provider and deal with them. This includes ANY electronic problems with phone, internet, televison service etc. Good luck

Worst experience you can have with a company in Canada. I moved and changed my address.
They told me to get internet from them. I told them the new address doesn't have Telus service yet in that area.
They said "Good news, we will connect it!"
For about 3 weeks they kept me waiting. They kept booking appointments and then cancelling them themselves. We suffered a lot during this time with no internet.
Today I talked to** Shaw**, they are setting it up for tomorrow, faster and cheaper.
Do NOT sign any contract with Telus. Absolutely NOT.

The issue is two fold. AS a Telus Mobility customer I am very, very happy. As a Telus Home Service Customer I am very disappointed. Their infrastructure is failing big time. The copper wire in my Neighbourhood is 50 + years old. Took them 3 weeks to upgrade me to Wireless Wi-Fi. Work great for the first two weeks, now everyday from morning to night I lose the signal and have to RE-BOOT. The Tech people are idiots!!! NON CANADIAN PEOPLE who CANT SPEAK ENGLISH and refuse to listen to the CUSTOMER. I know more about how their equipment works than they do. The last clown I talked to didn't even know where the nearest Tower is!!!????? And he supposed to be a TECH GUY???? Telus stock is taking a dump!!! Telus needs new LEADERSHIP!!!!

Telus fibre has put up wires underneath my front lawn and recked my whole front lawn. 3 people from telus has visited my property to sell me their services on a different occasions. I have showed them my front lawn how these people had wrecked my lawn. I was promised again and again that they will fix my lawn but nobody has showed up. Its been 3 months since they have finished their project. Today a guy name josh showed to up to my door and we sat inside my house and I have showed my interest to switch over from Rogers to Telus. However these guys are not willing to fix my grass unless I sign 5 years contact with them. What the hell of world we are living in. I was so mad at the outcome that these guys will only fix my lawn unless I sign up with them.

This is my experience with the new Telus Mini + device

I recently renegotiated and renewed my 2-year term with Telus and was offered Netflix and several other things. It all sounded good until they told me the new Telus Mini+ would be mailed to me, and after I received it, the old system would be turned off and service terminated. I waited for the package to arrive, then called to let them know it had arrived and wanted to set up an install date. LOL, I was then told they don't install the system; it is the customer’s responsibility to install it, remove the old equipment, and take it to the recycling depot for disposal.

Here is where things start to get screwed up. You see, I am a senior citizen with mobility issues and minimal income; in other words, I am handicapped, as well as having heart and breathing problems. Standing for any length of time is out of the question, so doing things takes me longer than a normal, healthy individual. I tried my best every day for a week to get this system up and working, with no success. I called customer service and talked to an agent who was not as understanding and polite as I am used to getting with Telus and, at one point, was downright rude, even after I explained my handicap problems. He did manage to get the one main TV working from that end, and I then asked him if we could have a service guy come out to connect and get the other set working for me. He said he could, but there would be a charge of $200.00 for the service call. Very disappointed, I said yes; after all, I am paying for a TV service I can’t even use if I don’t. What bothered me the most was not what he said, but how his voice changed to show he knew I had no choice and he had me, and I had no other choice but to agree.
Now the serviceman arrives, does the connection, and it takes him less than 10 min, and he is on his way. He did not wait or check to ensure everything was working as it should be, and he did not remove the old equipment. Now the equipment is supposedly all connected and up and working correctly, as was the old service that I had for the last 10 or so years with very few problems and been a customer with Telus for about 40 years now.

The immediate problem I am having now is that this Mini Telus+ system is flawed and full of problems. I still have one TV that is not functional; the TV cuts in and out at will or freezes, and nothing works. The system is plagued with problems, and the service agents are little to no help, as they expect the customer to play service tech with them directing you like a drone

IF THEY OFFER YOU AN UPGRADE TO THE NEW TELUS+ MINI, THINK AGAIN

R.L. GUERTIN
P.S. If you had call alert with your old service
With the new service, you will not

If I could give negative stars to Telus I would. We cancelled our account and returned the equipment as directed but they still tried to bill us for "unreturned equipment". Luckily the fellow at Canada Post told me to make sure I kept the return receipt because Telus likes to try to charge folks when they shouldn't with the equipment returns. The Telus agent I spoke with said that they often need the Canada Post tracking number before they can cancel the incorrect billing charge which is crap. They received the equipment three days after I shipped it but sent me a bill 2 months later saying it was never returned. Telus is horrible, we will NEVER deal with them again.

Incredibly bad support. Many 'chatbot' sessions with useless AI. Many "Telus expert" text streams that simply turn off and erase fron the screen. After sufficient aggravation and hours on hold, I talked with support agents - who promise support calls back - and didn't call back ever. Lost case notes.
What a horror show. Shortly I will have to go back to Rogers, which bad service and support, but was marginally better than Telus.

Telus is a Corporte Scam
We have had Telus services for over 27 years.
We had a bussines with 4 mobile phones and we "re-newed" a contract, except when the bill arrived it was wrong by almost double in the favour of Telus. I called and they said they can see where the issue was and would fix it. Next bill, it was even worse. So I called back, they said they would look into it and get back to me. long story short, i keep contacting them and they keep failing to respond, until one day out of no-where without any notice, out bussiness phones get cut off. they still refuse to remedy their problem of their employees lying and being decietful, yes I have sent them audio of the converstions proving their failures.

Never showed up to install service on scheduled day/time, after I cancelled and took equipment for existing service with another provider at their request to support the installer. Still making excuses as to why they did not show up and tried to reschedule for a week lately. No regard for my family now having no service or the time I took out of my day to be present when the installer was to arrive, and now again for when they “may” show up next week. This company clearly has no respect for customers or professional business practices.

Optic fiber instalation only 2 inches below grass level, all utilities should follow code , minimum 2' below ground level.
Unacceptable, and be aware if you doing some work on your front yard.
You could find telus optic fiber, and they will make you wait for appointments for days.

Absolute terrible customer service and waste of our time. Our tv had no problems until the applications on the box like Netflix and Prime Video were not working. Called Telus and was on the phone with them for 3 hours and still nothing was working. They then said they can send a technician, which WE would have to pay for. Forget it. We wanted to cancel the Telus boxes. Waste of time and money. Just buy a smart tv and live in peace.

Got robbed, alarm triggered, but Telus failed to follow through. We arrived home and walked into our vandalized house, just seconds after the burglar had left. It was a frightening experience, made worse by the failure of the security system and TELUS’s lack of response.

Tip: If you don’t have the Telus Security app, download it now so you can follow notifications yourself. This way, you don’t have to rely solely on Telus staff to monitor and respond to alerts.

1) Overpriced Internet. Charging 150 / mo for 75 MBps down. Starlink charges 130 / mo and I get 400 MBps down and dont have to deal with customer service.
2) A simple customer service call to relocate my services has now turned into a 3 day ordeal. I tell the person on the phone my address and they cant seem to figure it out when a simple google search can in less than 10 seconds. Get bounced around to different departments and being on hold for a total of 6 hours of 3 days.
3)Even cancelling my services with them is not simple either...still on hold. You guys suck!

Just letting you know that I am not satisfied with the recent "upgrade" to my telus TV digital boxes. The boxes were delivered in order to replace my older PVR and a secondary set top box. Right off the start I was disappointed to find that the new boxes lacked any outputs other than an HDMI socket. My older devices had audio/video outputs; specifically, the audio outputs allowed me to connect directly to my existing stereo system for a vastly improved sound experience. The new boxes force me to listen to the poor-quality built-in TV speakers. Further to that, the new remote-control devices lack the functionality of the old devices, such as; Quick access to recordings; stop, pause, play, fast-forward and rewind. The old remote had an options button which allowed for the easy addition/deletion of channels while in the Guide mode. With my old PVR I was subscribed to the Golf Channel 925, the new box won't let me access 925 without resubscribing, presumably at additional cost. To be brief there are other deficiencies. There are too many complicated steps to navigate through the new Android system. I have reconnected my old PVR and will use as long as it continues to function.

tellus is a very bad expierience if you dont want to suffer from mental health isues stay away your payment plans just sudenly changes you talk to a computer there network these days sucks they way overpriced price gouching and the list can go on and on please do us a favour and and permanently close tellus.

This new upgrade with these new mini Telus boxes are the worst think ever invented. They always lose connection and screen goes black. No stop button on remote you have to go through multiple menu options to delete a recording or fix a recording. It is not set up for a normal person. Very bad

Telus bought the security monitoring company that I was with. All went well for a little while, then Telus suddenly decided to start playing games: my equipment apparently was no longer working, could not be fixed, and I had to install new sensors that Telus would rent to me for a monthly charge, on top of the monitoring fee.
Having expertise in this area, I proved to them that my equipment was working fine, and escalated my frustration re. their untruthful tactics.
Would strongly NOT recommend Telus. Many other options out there....

Unintelligible 'english' spoken by customer service reps. Outsourced to guess where. My hearing is fine but if you can't speak english well enough to be understood there is a problem. Good luck trying to get online chat to help you. I was charged $180 for payments I made through RBC telephone banking which were NOT credited towards my account before switching to monthly auto withdrawal through my other bank. Was dinged with this inexplicable charge at the checkout of my grocery store. 'Insufficient funds'. NOBODY WILL HELP ME CORRECT THIS ERROR. I'm a low income disabled senior. That was my grocery money for the month. GONE. I've had no wifi, or cable since the 'merging' of Shaw with Rogers. Total fiasco. Replacement quipment showed up. Never worked. I had no problem activating replacement Shaw equipment by myself. Getting help from Rogers? Forget it. TOTAL FAILURE CRTC! Why is it SO hard to get reasonably priced basic phone and wifi services? Presently using a refurbished cellphone with data plan. Watching Coronation Street and my favourite soap opera on a cellphone is near impossible for this senior with poor eyesight. I can only listen. Now I'm forced to trek with my walker on the bus to my local library to do anything I need to do online. One step forward 1000 steps BACK. No wonder we seniors are so stressed out. Modern tech sucks. How I miss handwritten letters, rotary phones and hand written receipts! Life was SO much better before computers.

Called customer service to schedule a move of my service and found out they didn't cancel the service at my old old place, and my wife has been the one paying for our current place with a different credit card.

After discussing with them for many hours and experiencing wait times, dropped calls, call backs, and re-explaining myself for the 8th time, they claim there's no record of my cancellation.

I looked in my emails and found all the records of cancellation and equipment returns and filed a CCTS complaint. Then they magically found the account notes and admitted they mishandled my account. They offered me credits and an apology. I refused the credit and demanded cash, which they agree to.

Don't even bother talking to the mindless script reader and being passed around and re-explaining everything. Just file a CCTS complaint. They will find someone actually capable of thinking.

Very shitty customer service took our mid working internet away promised internet and left us with zero internet like a doufus. Them guys are so rude and inconsiderate. I have an elderly mother who's going without t.v. or anything for that matter for who knows how long and this was 100% preventable.