TELUS Arvostelua 

This company breaks the law. They send a Service agreement that has nothing to do with what you ordered, lists a price 75% higher than you agreed to, and they refuse to issue a new one. 8 different people assure you in writing not to worry, and that your bill will arrive in 2 days and be correct. Then they send a bill that overcharges you and includes products you never ordered - like a second phone line and SIM card.

Where the hell is the CRTC in all this? Why aren't Telus and the other 2 companies doing the same thing receiving fines so large and painful that they stop this ridiculousness??

⚠️⚠️ Ne vous laissez surtout pas piéger par les publicités et les promesses des représentants de TELUS! ⚠️⚠️

Ne laissez surtout pas ces représentants entrer chez vous. Ils arrivent avec de belles paroles et des promesses incroyables, vous font perdre des heures et vous vendent des offres qui, une fois les factures reçues, ne correspondent plus du tout à ce qui vous a été promis.
Dans mon cas, après seulement quelques mois, je me retrouve avec des factures beaucoup plus élevées que ce qu’on m’avait clairement annoncé, des frais que je ne comprends pas et une énorme perte de temps, d’argent et d’énergie.
⚠️ Mon conseil est simple : ne signez rien à la porte et ne vous fiez jamais uniquement aux promesses verbales. Faites vos propres recherches, lisez chaque ligne du contrat et vérifiez tous les prix et toutes les conditions par vous-même.

Je vous en supplie : ne laissez personne vous vendre des services TELUS à domicile sans avoir vérifié l’offre vous-même. Après, quand les factures arrivent, il est parfois trop tard et vous pouvez vous retrouver à payer des milliers de dollars pour quelque chose qui ne correspond pas du tout à ce qu’on vous avait vendu.

TELUS, plus jamais pour moi.

I had an ADT home security system installed by Telus 3 years ago, as they took over the ADT brand. I called today to transfer to a new home. The service is appalling - poor agents, unable to respond to needs, was to send a tech to the new property, agent called day of - too far to drive. Called to cancel my service and will not put another Telus/Custom Home system in my home. They proceeded to charge me for the 3 months remaining on the contract. I asked to speak with another Loyalty team member - I was put on hold for 10 minutes then disconnected. I have No idea who owns Telus now but it is impossible to deal with them now.

THE WORSTE! Avoid telus, they are useless and will waste days of your life waiting for customer service. Not hours, DAYS! Absolutely horrific experience trying to cancel their trash internet services, no callbacks, no humans, no help. They'll spam you 3 times per week from india when you leave but could care less about how badly they treat you as a customer. Stay away!

I’ve been a Telus Customer since 2009, yet you guys are giving me nothing but grief.
Why on earth are you guys sending me this threatening letter? almost once a year? to cut off the service
I always have pre-authorized payment set up for all my accounts to be headache-free,
It looks like you guys canceled my pre-authorized payment for no reason just to give me a ridiculous, grief-filled time.
Why on earth do you wait so long to tell me that you cancelled the pre-authorized payment and send me the threatening letter through old-fashioned mail? Can’t you tell me soon after you cancel the pre-authorized payment by e-mail? I have a telus.net e-mail, or by text message? You know my phone number. Why do you wait too many months to do that and use old-fashioned mail?
I’m ready to cancel everything with you and move on to a modern company.

I am a Koodo customer and was so grateful and appreciative of the support and assistance Andres and Ish provided me at the Yorkdale store as I attempted to set up my new phone. This was not how I intended to start my week and both were very patient with me as we figured out how to best set up the new phone. CK

I would be a negative if I could
I have never been so disappointed a d disgusted with the customer service the amount of times I needed to
Contact in less then two months the sales rep never replied back to me and the service was just horrible the I can’t do that I received from their customer
Service person was ridiculous of course you can when your product is not doing what it was said to do then it is not working and I should not be forced to keep a product that wasn’t sold to me the way it was said it would do it’s job
I truly do not believe my home was monitored and my dad knew that from day one he was like they are not monitoring the house he did not feel safe going to bed with this system
Horrible just the most horrible experience I have ever had
I honestly believe Telus does not care about its customers only the money coming in
They told me I would have no cancellation fees we shall see
I have no faith in Telus its products and after reading all the other reviews the last few days
Dad escaped dealing with a company that does not care about its products

I would give a zero if it was possible. They disconnected our cell service out of the blue without even being bothered to warn us. No outstanding amounts owing as everything had been resolved and the next payment was due exactly one day after the surprise disconnect. I was outdoors and all of a sudden had no cell service. Alone and unable to contact anyone. ABSOLUTELY DISGUSTING!!!!!! And do you think a live agent was available to talk to? Nope. Just AI because they don't care about anything except money. But of course, in Canada these companies have contracts with our corrupt government so that it's a small group of companies who all behave the same way and get away with it because they can. Which is why writing a bad review doesn't even impact them. They behave like the criminals that allow them to exist. TFEH.

I have been a TEUS customer for many years, for Mobility and HomeServices, and am also a former employee. Today I called in to cancel my Optik TV, which was at the end of the contract. You would think that would be a 5 minute conversation, wouldn't you? but no, here I am on hold over an hour and a half later with no end in sight. I had previously accepted a renewal of my internet deal at a large increase in price.
So today when I called, I was told that discounts I had agreed to would not be honoured and the price I was assured would also not be honoured! If there was a viable alternative, you can bet I would be going there. But here I am, still on hold. Shame on TELUS!

The user support is just terrible. I phoned the listed number (no web support is offered) and selected callback rather than waiting for a person. When the callback came, I was simply put onto hold with elevator music. Why refer to this as a callback feature?

Terrible self service options and the over the phone help is just as bad. either you get Ai with limited topics or you get passed around from person to person that cant help you saying that the next person will. absolute Trash. Will be terminating my service asap

They disconnected my services for less than a dollar without warning or a heads up , i spent almost 3 hours between getting things sorted out, awful awful experience, avoid them at all cost

My concern is not primarily with individual support representatives. In my view, the issue is TELUS’s service model, policies, and support structure. The people working for TELUS appear to be constrained by ineffective processes that do not allow them to resolve customer problems efficiently.

When dealing with alarm/security issues, customers need timely, competent, and accountable support. Instead, my experience has been frustrating, slow, and poorly coordinated. The support system seems designed around internal procedures rather than actually solving the customer’s problem.

The day they took over From the monitoring centre was the death of any value they created

For a company providing security-related services, this level of support is unacceptable. TELUS needs to review its policies, escalation process, and accountability for service failures.

At 10:25 our home security alarm sounded.
At 13:07 I starting receiving multiple alerts from the Telus Security App that there was an "active alarm". In total, I received 21 alerts saying an active alarm was in progress despite deactivating the alarm at the panel at 10:25.
At 13:23 we received a call from Telus monitoring station that they received the alert.
At 14:20, I received a text from +1 (855) 509-5413 that said:
"Transcription
"Hello this message is for Jennifer Phillips (which is not my name) this is status of security receive the book alarm for iPhone (my address) for more information: my callback number which is 1-855958818 callback number is 1855-958-8181 current time is 2:18 PM 19th of June thank you..."

Not my name, but did have our address correct.
Incoherent message, poor grammar, no punctuation and incorrect name led me to question the authenticity of the message.
100% not professional.
When calling the number above, I was transferred 3 times and spent 45 min on the first call, and 72 min on the second call with no resolution.
Staff do not seem to have access to our account information.

When Telus was ADT, support was immediate and professional. I felt safe and that staff closely monitored our home. Now, the monitoring centre calls hours after the event (if at all) and is off-shored in the Philippines. Sometimes it is difficult to understand what Telus monitoring staff are saying, and they say incorrect and/or confusing information.
Very disappointing and unprofessional service.

I’m very disappointed with my experience with Telus. I spent an excessive amount of time on hold trying to resolve a billing issue, only to have the process take far longer than it should have. It was frustrating to have to wait so long for assistance with what should have been a straightforward matter.

Customers deserve accurate billing and timely support. I hope Telus improves its customer service response times and makes it easier to resolve billing concerns without lengthy delays.

I am missing my old companies I worked with as I never had issues with them for both my cell ph mobile and wifi services, but unfortunately I signed up with a 2 year contract:(

When I decided to subscribe to Telus I was told that the fibre optic cable needed to be installed. When the Telus technician came to install the cable he fastened it to the outside of my house putting screws through my siding and ruining the siding. When I reported this to telus they denied that they caused the damage. With this kind of treatment I suggest anyone that thinks of using Telus think again.

All of our services were with Telus until recently - I am pleased to be parting ways with a company that has outgrown customer satisfaction. Nothing has been accomplished to deal with the trouble call wait times, the unexpected price increases without notice, the ever-slowing fibre optic connection in our area, and the dismal lack of concern.

I live downtown Calgary and have had dropped calls for several weeks. Telus tells me they're planning some upgrades but their only solution was to turn off 5G on my phone. No account credits or other adjustments to account for terrible cell reception in a major urban centre while I'm sitting at home. At least the person on the phone was pleasant. I wish there was a better option but all Canadian telecom is terrible...

I can't complain about the cost of my plan, but the service on the cell network is horrible. I live in Fergus ON and can't use my phone at the north end and heading south out of town I lose service within 2 min. So many area's where the signal is so poor that I can't use the phone for anything. I travel all over ON and am constantly disappointed with reception.

If I could do less stars I would I was told i would pay $39 a month and they started charging me almost double that. The service is very choppy and you are charged for any time it stops working. Brutal. Will never use Telus again