I originally ordered some lights through Amazon which had a faulty remote. I contacted though Amazon. I was contacted by a representative and the issue was resolved, quickly and efficiently, and a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
[UPDATE] I am completely revising my previous review thanks to the outstanding intervention of Tekled's founder, Merih. After I posted my initial frustrations and emailed him directly, Merih ca... Näytä lisää
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Fantastic range of lighting that met my every needs and at a reasonable price. Good quality product. Delivery was included in overall price and was exceptionally fast. Totally recommend
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Delivery was good and delivered without and problem Light is just what I wanted, although the listing was VERY light on details - no dimensions of the lamp at all or the light wattage (or however li... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2004, TEKLED has evolved into a distinguished manufacturer and supplier of both internal and external lighting fixtures, tailored for commercial, industrial, and residential applications. Our product line boasts a broad range of indoor and outdoor lighting solutions, including ceiling lights, wall lights, downlights, spotlights, among others. With over 15 years of industry experience extending across four continents and more than ten countries, TEKLED is renowned for delivering exceptional customer service, an expansive assortment of quality products, all while upholding the steadfast reliability that has underpinned our operations since our inception.
Yhteystiedot
TEKLED Unit 21, Beeston Business Park, Technology Drive, NG91LA, Beeston, Yhdistynyt kuningaskunta
- 0115 922 1605
- customerservice@tekled.co.uk
- tekled.co.uk
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Your really speedy delivery is always…
Your really speedy delivery is always appreciated, with the bulbs securely packaged and a great product. Thank you
30. huhtikuuta 2026
Excellent customer service
Excellent customer service, I recently purchased a product via Amazon. They delivered a single it instead of a 5pk. I contacted Tekled support directly and they were very helpful and posted me the missing items which I received next day.
Couldn't ask for a better service 👍
30. huhtikuuta 2026
Vastaus yritykseltä TEKLED
We are so happy to hear you had a positive experience with our customer service. Your feedback inspires our team to continue delivering excellent support. If there's anything specific you would like to share or discuss, we are all ears. Thank you for choosing TEKLED!
Vastaus yritykseltä TEKLED
Thanks for taking the time to leave such a positive review. Your satisfaction as our customer is what drives us to do our best every day.
Very impressed with customer service…
Very impressed with customer service and speed of delivery
24. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for appreciating our customer service team.We believe in going the extra mile to assist our customers, and your feedback affirms our commitment. If there's ever anything you need or questions you would like answered, don't hesitate to reach out.
Great delivery and product
24. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for choosing us. The satisfaction of our customers is a source of pride for us.
Returning customer because they always get it right
Have ordered several times, orders fulfilled promptly and quick delivery. Thank you
27. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for your encouraging words about TEKLED. Your review serves as a testament to our continuous efforts in providing top-notch products and service. We appreciate your trust in us.
Great match and fit to my existing…
Great match and fit to my existing festoon lights.
Fab product 👍
27. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
Would not buy from here again.
Would not buy from here again.
We love the light fittings we bought from Tekled. Their style, delivery and price are great.
But we won't buy from them again
Within a few weeks a shade got broken and we cannot replace it. They don't sell replacement shades and the fitting hole sizes are non standard meaning that we can't buy replacements elsewhere.
It leaves us with 3 options:
Putting up with a missing shade from a matching pair of fittings
Or
Having to replace all the fittings
Or
Getting a bespoke shade made by a glass maker.
None are acceptable.
We wrote to Tekled asking where we can get a replacement shade and got no response.
We will pay more elsewhere next time.
Sustainability and repairability matter
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TEKLED
Thank you for your feedback — we’re really glad to hear you were happy with the style, delivery, and pricing of your fittings, but we’re genuinely sorry to hear about the issue with the broken shade.
We would like to clarify that we have definitely responded to all customer enquiries, and we do not leave messages unanswered. It’s possible that our reply may have gone to your spam/junk folder or that there was an issue with delivery.
Regarding the spare shade, unfortunately in some cases we may not have individual glass parts available, or the specific item may be out of stock, which can limit replacement options. We understand how frustrating this can be, especially when trying to maintain a matching set.
That said, we’d really like to look into this further and see if there is anything we can do to help. Could you please provide your order details and the name used on the purchase so we can investigate this for you?
We truly appreciate your comments on sustainability and repairability — it’s something we take seriously and are continuously working to improve.
Great value garden uplighters
Second batch of these garden uplighters I've bought from TEKLED, they work really well, feel well made and the first ones we fitted are still running without fault, only been a year, but no issues to report. New batch look slightly different in their design to the originals ones, not fitted yet so waiting to see how they perform by comparison but hopefully just as good as the first. Good price and swift delivery too from TEKLED.
23. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thanks for spreading the 'light' with your kind words. We are beaming with joy over here!
Was looking for some outdoor lights in…
Was looking for some outdoor lights in which I could replace the bulbs individually when not working and found these Castor lights. Had 50 with 6 replacement bulbs. Tried and all working but have not put up yet as we need to get some cable to attach them to as need to cover over the 5ft expanse as guided. I’m sure they will be great once up over our terrace
22. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Your positive review has brightened our day at TEKLED. We are grateful for your kind words and thrilled to have played a positive role in your experience. Our commitment to quality and customer satisfaction remains unwavering. Should you require any further information or assistance, please feel free to let us know.
Vastaus yritykseltä TEKLED
Thank you for choosing us. Satisfaction of our customers is a source of pride for us.
The light won’t work
The light didn’t work however once connected Tekled replaced the unit straight away with no issues, great service
20. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for your feedback. We’re sorry to hear the original light didn’t work, but we’re very glad we could resolve the issue quickly for you. Providing prompt replacements and hassle-free service is something we always strive for.
We appreciate your kind words and your support!
Absolutely brilliant service
Absolutely brilliant service. Sfter I ordered the incorrect items they contacted me explaining whexactly I needed. I ordered what they recommended and all id now sorted and working well.
Brilliant servicr, extremely helpfull, fasr delivery.
18. huhtikuuta 2026
Vastaus yritykseltä TEKLED
We are incredibly grateful for your kind words. Thank you for sharing your positive experience with us!
Vastaus yritykseltä TEKLED
Thanks for your feedback and for choosing us for your lighting needs! At TEKLED, we really value our loyal customers. Do not forget to sign up for our emails to enjoy exciting discounts throughout the year. We hope to see you again!
Great customer service
Great customer service. I bought two pieces one was faulty and Tekled immediately replaced with speed. Appreciated very much.
Many thanks
13. huhtikuuta 2026
Vastaus yritykseltä TEKLED
We greatly appreciate your kind words about our customer service. Your recognition of our customer service means a lot to us. Providing excellent support is a top priority for us at TEKLED. Our team is dedicated to assisting customers with any inquiries or concerns. Thank you for choosing us!
The item and service from the seller…
The item and service from the seller was excellent, the greatest let down was the choice of carrier, DHL won't allow you to change the delivery until they've attempted to deliver and failed, I then chose one of their collection points this was confirmed and I was told I would receive a collection code when it been delivered, I never did. I went to the collection point where it had indeed been delivered the shop keeper then contacted DHL customer service ! where I was then put on hold for over 20 minutes. The carrier is by far the worst I know, way behind Evri, royal mail od dpd, I certainly would not use DHL .
13. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for your detailed feedback. We’re really pleased to hear that you were happy with both the item and the service you received from us.
We’re very sorry to hear about the frustrating experience you had with the delivery. We completely understand how inconvenient it must have been—especially with the lack of communication regarding the collection code and the time spent trying to resolve it. This is certainly not the level of service we want associated with your order.
While we work with established couriers like DHL, feedback like yours is extremely important and will be taken seriously as we review our delivery partners and processes.
We truly appreciate you taking the time to share your experience, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Good service but article was slightly…
Good service but article was slightly damaged during delivery
14. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for your feedback. We’re pleased to hear that you were happy with the service provided.
We’re sorry to learn that the item arrived slightly damaged. This is certainly not the experience we want for our customers. Please do get in touch with us with your order details and photos of the damage, and we’ll be happy to resolve this for you as quickly as possible.
Shipping was v fast but…
Shipping was v fast - pricing ok .
However the on line images and detail is lacking. This is an all plastic unit so only fed by live/ neutral lighting ‘flex’ no earth required . It is led so thats ok, but what is a real disappointment is that the cable feed is out of the end of the unit - you do get a connector block but the cable tail is only about 50mm.
When replacing neon tube light fittings as I am doing where you can choose where the cable exits the unit, this is a pain. The TechLed unit appears to be sealed
14. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for your detailed feedback. We’re pleased to hear that you were happy with the delivery speed and found the pricing reasonable.
We’re sorry to hear that the product did not fully meet your expectations. We appreciate your comments regarding the online images and product details, and we’ll certainly take this on board to improve the clarity of our listings so customers have a better understanding before purchasing.
Customer service and delivery is exceptional
I purchased some light bulbs and one failed shortly after fitting. I contacted Tekled and asked to buy a single bulb. Without quibble, I was sent a replacement. That’s customer service.
13. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for appreciating our customer service team.We believe in going the extra mile to assist our customers, and your feedback affirms our commitment. If there's ever anything you need or questions you would like answered, don't hesitate to reach out.
Worth the money, only small issues
The light fitting I bought looks exactly as described so no issues there. The casing to attach it to the ceiling could be a little more study. The connector box for the lights isn't really appropriate for this kind of fitting (there are 5 live, 5 neutral and 1 earth wire and the connector box only has one port for each wire type. If it was just 2 of each wire it would be fine but with 5 of each they don't really fit). But you get what you pay for and this was a really cheap price for a fancy looking light.
11. huhtikuuta 2026
Vastaus yritykseltä TEKLED
Thank you for your detailed feedback. We’re glad to hear that you’re happy with the look of the light and that it matches the description.
We appreciate your comments regarding the ceiling casing and connector box. Your point about the number of wires and the limitations of the connector is very helpful, and we’ll be sure to pass this on to our product team for future improvements.
If you need any assistance or guidance with installation, please don’t hesitate to get in touch with us—we’re always happy to help.
Thanks again for your honest review!
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