TEC Bike Parts Arvostelua 

⭐ 1/5 — ATTENTION, MISE EN GARDE

Je souhaite partager mon expérience avec TEC Bike Parts afin d’alerter les futurs acheteurs sur un point qui me paraît essentiel.

Si vous rencontrez un problème d’adaptation d’un produit TEC à la moto pour laquelle il est pourtant vendu, ne vous attendez pas nécessairement à ce que le fabricant assume directement la prise en charge du problème.

Dans mon cas, il s’agit d’un échappement commercialisé pour un modèle Triumph précis. Après de nombreux échanges, photos, mesures et éléments techniques transmis, TEC a reconnu le problème d’adaptation de son produit à la moto concernée.

Et pourtant, malgré cette reconnaissance, TEC refuse d’en assumer directement la prise en charge au motif que l’échappement a été acheté auprès d’un revendeur, en l’occurrence Motor Legend. Autrement dit, le fabricant reconnaît le problème concernant son propre produit, mais renvoie la responsabilité de sa résolution vers le revendeur qui l’a commercialisé.

Je trouve cette position particulièrement regrettable. Faire porter à un revendeur le poids de la prise en charge d’un problème reconnu sur un produit que l’on conçoit et fabrique interroge sérieusement sur la conception du service après-vente et sur la responsabilité que la marque entend assumer vis-à-vis de ses propres produits.

Au-delà du défaut d’adaptation rencontré, c’est donc surtout cette gestion du problème qui motive ma note minimale.

Spent £60 on the TEC Adjustable Alloy Gear Lever and Linkage Kit with Spherical Bearing Joints – Royal Enfield Meteor 350.
Ordered the rubber gear change which arrived too short so squashes up when you do it up.
Had too file the rear of leaver as the rebat for ball joint not big enough diameter causing the ball joint to seat at an angle.
Also had to machine the pivot pin by 0.2mm as when done up the gear leaver was solid and would not move.
Lucky im an engineer with acess to a lathe.
More quality control needed.

Amazing company. Had an issue with one of my orders, they were prompt with reply and sent me a new part free of charge. Would highly recommend!! 10/10 service and product.

Bought a rear rack for my Triumph Bonneville from TEC

Perfect fit and a truly great price

Fitted all the nuts/bolts loosely first then tightened all up (as you should always do)

Looks great and the quality is spot on

Well done TEC, thank you

I have ordered mirror extensions for 2 triumph motorcycles.. Wrote them for additional information to avoid a potential return,no response. Called 3x after a couple of weeks where I received an email stating item shipped but tracking indicates nothing shipped. My calls were immediately put on hold,no human answering hello and then I was disconnected. Have written again and am awaiting response. Now starting to feel I have paid for something I will not receive. This is extremely poor customer service and I expect better from a company that is reportedly reputable.

Great website and quality parts. Ordered Tec cannons slip on exhausts. Found the price comparable to Rhino racing ones on eBay, once you factor in the shipping costs, tax and duties. Great product, English supplier, recommend.

Ordered motorcycle shocks, but they never shipped and repeated emails were not responded to. They have no phone number either. Claims their shocks are in stock, but there is a lot of bs excuses on their website about shipping time. I had to contact my credit card company to reverse the charges.

Livraison rapide avec le service de poste normal.
Bon rapport qualité prix.

Nick ci ha offerto un ottimo servizio clienti. Grazie!

Center stand for bonneville t100 water cooled , arrived within 48 hours, had a look through the fitting instructions a couple of times then went to work on fitting , total time to fit was about 20 minutes.
I had seen a few reviews saying the spring was difficult to fit so was dreading that bit however 2 attempts and it was on .
First couple of attempts to get bike up on stand were a bit difficult but after that was easy .
So to sumup great product fast service and excellent price this is the third item i have had for this bike from Tecbike and would definitely recommend them to anyone.

I ordered some parts in the wrong colour - emailed for help and they came back to me straight away and helped me sort out a replacement. Superb quality at an excellent price and great customer service! Will be buying again

I like most of what they sale and have bought several parts from them but when I had an issue with my Bar End Mirrors i was told I hade to ship them back at my own expense. It's about half the cost of the mirrors. Not the response I was expecting. They should just replace or send a return label etc. I'm going to take my business elsewhere.

The de-cat exhaust pipe for the Triumph Speed 400 is, as expected from Tec Bike Parts, a high quality item that fits and looks great. It is considerably lighter than the OEM pipe and with the standard silencer fitted and airbox snorkel removed (as advised) gives a notable increase in mid range performance. However, for me the exhaust note is too loud.

Great service as always from TEC, even refunded the items I'd ordered in error without any quibble. Great work guys 👍

Issues resolved now thanks

Quality part and fairly priced, fast delivery too
The fitting instructions could have been better but customer service were easy to reach and they talked me through installation which I was extremely grateful. There was a couple of parts missing, only a washer and nut but they insisted on sending them out which arrived within less than 24hrs
So in all, the experience with these guys is very positive.
Messing about with bikes always opens a can of worms lol

Just bought a bonneville T100 a couple of weeks ago order a set of pannier bars from TEC they came within a couple of days and were easy to fit , couple of days ago i bought a luggage rack again came within 2 days and again easy to fit and both seem excellent quality , will use again if i need any other parts and would definitely recommend

I purchased a centre stand for my Triumph Bonneville Speed Twin 900 through EBay. I have sent many messages asking for advice about their product. The stand not user friendly, it is very difficult to get the bike onto the stand. I removed the spacer that was recommended and it still proved difficult, I then reversed the back wheel onto a piece of timber approximately 20mm thick and still had great difficulty to engage the stand . The rubber stop that fits into the hole in the exhaust is oversized and won’t fit. I had to ask for assistance from a friend to engage the stand properly. The after sales service is very poor plus communication is non existent . I also own a Honda Blackbird, I have no difficulty putting that on the centre stand.

Unable to complete my order, no uk phone number have sent messages no reply 😑

Outstanding customer service. I bought a pair of rear shocks for my Bonneville. Great Price, and great quality of materials, and looked the part. But TBH the performance was a problem. I ride two-up frequently and the shocks were just not up to the weight. I got in touch, and was offered for free, a set of heavier springs for better performance two-up. I will pay the modest extra price for these because this feels like the right thing to do. But the point is that they were offered and sent, and our problem was resolved for a fraction of the price of buying alternative shocks. Great stuff