By employing a decent chef. My hosin duck was swamped with sauce and it destroyed any other flavour you cud find. It is very expensive and I wasnt even offered a free dessert or coffee after complaini... Näytä lisää
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Näytä lisää
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Gorgeously presented box, great mix of products exactly as per order however the bacon bits packet was open, after I guess being popped by the weight of the glass alcohol bottle in transit. Two of... Näytä lisää
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Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Tastebuds
Yrityksen kirjoittama
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Yhteystiedot
28 Volt Circuit, 3175, Dandenong South, Australia
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,4
Keskitasoinen
3 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Disappointed
At this stage, guaranteed next day delivery. Try three days. Missed the birthday and experience. After hours service non existent. Website and prices look awesome. Certainly don’t met expectations or promises.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
We understand your concerns regarding delivery timing. Once your package is dispatched from our warehouse, we estimate next business day delivery to most places in Australia. Please note that, as we use third-party couriers, next day delivery cannot be guaranteed on any order. While we aim to get your gift delivered on your preferred date, we dispatch based on the advice of our freight provider.
Terrible customer service
Terrible customer service. Would never use them again and will never recommend them to any-one.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
We’re very sorry to hear about your experience and apologise for any inconvenience caused. Your feedback is important to us, and we will review this situation carefully to ensure it doesn’t happen again.
My bereavement gift hamper was never…
My bereavement gift hamper was never delivered. I would not have known this had I asked how it was to the person I sent it to. The hamper was back at Tastebuds and I had to chase it a month later only to be told I had to pay a redelivery fee. No-one contacted me even though both star track and tastebuds had all my contact info. This is deceptive !
11. elokuuta 2025
Vastaus yritykseltä Tastebuds
Hi,
We sincerely apologise for the inconvenience and understand how upsetting this must have been, especially given the nature of the gift.
Please contact our customer service team via email so we can review your order in detail and assist with a resolution.
Thank you for your feedback.
Amazing
It’s was easy and everything was perfect 🤩
Thank you so much 🥰
Have ordered serval times and will do again !
Everyone loves the gifts
27. elokuuta 2025
Vastaus yritykseltä Tastebuds
Thank you so much for your wonderful feedback! 🥰 We’re thrilled to hear that you and the recipients loved the gifts. We look forward to helping you create more happy moments in the future! 🌟
Zeer goede kwaliteit en royale kwantiteit
Zeer goede kwaliteit en royale kwantiteit. Denkt actief mee en zeer goede service. Aanrader op catering gebied!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Thank you so much for your wonderful feedback! 🥰 We’re thrilled to hear that you and the recipients loved the gifts. We look forward to helping you create more happy moments in the future! 🌟
Good service
11. elokuuta 2025
Vastaus yritykseltä Tastebuds
Hi,
Thank you! We’re glad you’re happy with our service. 😊
Absolute rubbish experience, misleading ad
Absolute rubbish experience. All the claims of 1 business day delivery are FALSE. My son sent a parcel to his Uncle to be received on his birthday on 15/08/2025. The track n trace stated - estimated delivery date to be 14/08/2025. But the surprise was ruined as nothing was delivered to him. There were repeated text exchanges with the chatbot on the site and we wanted the money back. There were emails sent too and they said we would receive a refund. It’s 20/08/2025 and nothing has happened. On the contrary, they delivered it today.
A bitter, bitter experience from NZ.Think twice before spending your money.
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologise for the delay and the inconvenience it caused, especially given the occasion.
Please get in touch with our customer service team via email so we can assist you further and ensure the matter is resolved.
Thank you for sharing your feedback.
Poor Delivery & Customer Service – Not Worth the Risk
I ordered a gift hamper from Taste Buds, expecting a thoughtful and timely delivery. Instead, I experienced one of the most frustrating and disappointing customer service interactions I’ve ever had.
The gift was:
* Delivered to the wrong address — not to the intended recipient, but left at a neighbour’s house.
* Delivered a day earlier than scheduled, completely ruining the timing of the gesture.
* Dropped off without any contact or confirmation, despite being a prepaid and tracked order.
Even after I provided clear evidence — including the recipient confirming they never received it — the company insisted it had been delivered based on a generic Proof of Delivery photo. They refused to take meaningful responsibility for the failed experience and instead passed the blame to their courier, StarTrack.
What made matters worse was the lack of proactive support. I had to send multiple follow-ups over several weeks just to get basic responses, and the burden of resolving the issue was placed entirely on me.
Eventually, they issued a refund, but by that point, the purpose of the gift had long been lost, and the experience had already been deeply frustrating.
Since this incident, I’ve come across many similar complaints from other customers — especially around delivery problems, poor communication, and lack of accountability. It’s clear this is not an isolated case.
If you’re considering using Taste Buds for a meaningful or time-sensitive gift, I strongly recommend looking elsewhere. This company may offer attractive hampers, but their service and delivery reliability are simply not worth the risk.
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the delivery did not meet your expectations and that the situation caused such disappointment.
While delays and delivery issues can unfortunately occur on occasion, we always aim to provide a reliable and thoughtful service. In your case, our customer service team followed up consistently with the courier to investigate the matter thoroughly. We do not pass responsibility to others, but rather work closely with our delivery partners to ensure a resolution is reached.
Once it became clear that the delivery had not met the intended outcome, we issued a full refund as a gesture of goodwill. We truly regret that the timing and experience did not align with the purpose of your gift, and we understand how important that can be.
Please know that we are constantly reviewing our processes to ensure these instances remain the exception, not the norm. The vast majority of our orders are delivered correctly and on time, and we remain committed to improving wherever possible.
Thank you again for your feedback. We do hope you’ll consider giving us another chance in the future.
Extremely Poor Service
I ordered a gift for my friend’s birthday which was on the 25th July today is the 29th & it’s yet to still arrive when I contacted customer service via email & phone ohh sorry we will look into it obviously they don’t give a F. Then I do get a call yesterday 28th at 5:33pm from a men with a very strong Indian accent telling me we have delivered your gifts I’m like ok mate what address did you deliver to he replied ohhh the address you gave I’m like ok which is his reply ohhh we deliver to wrong address 1st now correct I said so where did u deliver to he said craigeburn I said mate that’s not the correct address he said he will call back which obviously hasn’t happened. I used to always order from Roses Only which was good only reason I chose these guys was their price & promise for prompt delivery like they someone once said “I'm not rich, I can't afford to buy cheap"
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Thank you for your feedback, and we sincerely apologise for the experience you’ve had with this delivery.
Please be assured that our customer service team has been continuously following up with the courier regarding your order. According to the latest update, the courier personally delivered the gift to the recipient.
We do hope everything is now sorted and your friend has received the gift. If there is anything further we can assist you with, please do not hesitate to let us know.
poorly presented box of old chocolate…
poorly presented box of old chocolate would never order from them again
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Hi there,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’re disappointed to learn that the presentation and quality of the chocolates did not meet your expectations.
To investigate this further and offer a suitable resolution, we kindly ask you to get in touch with our Customer Service team.
We’d appreciate the opportunity to make this right.
Unreliable and rude company
Unreliable in not delivering on the dates they have sold to you and then acting like you should have known that the dates they let you select on their website for delivery and charged you $17 shipping for weren't possible. Customer service also incredibly useless which made the whole experience of using this business deeply unpleasant.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Thank you for your feedback.
We’re very sorry to hear that your experience did not meet your expectations. We sincerely apologise for the disappointment caused.
After carefully reviewing your order, we can confirm that it was dispatched promptly from our warehouse. However, due to the holiday period, there were significant delays with the courier network that unfortunately affected the delivery timeframe.
While we do our best to meet requested delivery dates, these are estimated and not guaranteed, particularly during peak periods. We understand this can be frustrating, especially when you’ve selected and paid for express shipping.
As this order was ultimately delivered under our standard delivery process, we’d be happy to offer a refund of the difference between the express and standard shipping costs.
We truly appreciate your understanding and hope to have the opportunity to serve you better in future.
I ordered and paid for the Chandon Rose…
I ordered and paid for the Chandon Rose Pamper Hamper, the hamper that was delivered was a cheaper hamper. There was a number of items missing. The items that are missing was the reason I purchased the hamper. I am not happy and will not be using Taste Buds again and I will be telling all my colleagues, family and friends to stay away from this company. How could they get it so wrong.
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Thank you for reaching out to us.
Kindly note that we have checked with our customer service team, and based on the provided image, we can see that the received hamper is correct, with all the included items as per the order. However, if you still require further assistance, please do not hesitate to contact our customer service team, and they will be happy to assist you further.
Very very slow………no communication
Very very slow………no communication.
Hamper has not been received when we asked for express postage. Would not ever recommend.
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
We’re truly sorry to hear about your experience. We understand your frustration with the delay and the lack of communication. Please know that we take your feedback seriously and will investigate this matter further to ensure it doesn’t happen again. We sincerely apologise for any inconvenience caused. If you'd like, we can assist you further with the order. Please feel free to reach out.
Late Delivery and Bad Customer Service
The delivery was late even though we have checked before hand with their customer service on the delivery date. They required us to pay for premium delivery price for the selected delivery date. The parcel did not arrive on the expected date and when we emailed their customer service multiple times, no reply was given.
26. tammikuuta 2025
Vastaus yritykseltä Tastebuds
We sincerely apologise for the delay and lack of response. This is not the experience we want for our customers. Please contact us with your order details so we can investigate and assist you.
Paid for express shipping arrived 3…
Paid for express shipping arrived 3 days later
13. helmikuuta 2025
Vastaus yritykseltä Tastebuds
We're glad you liked the card! 😊 Thank you for your feedback—we appreciate it!
I paid for express delivery (same day…
I paid for express delivery (same day delivery) for a small hamper within Perth under order TB68660 yesterday in the morning. and its passed 24hrs - nothing been received by recipient.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tastebuds
Thank you for reaching out to us. I sincerely apologise for the delay in your delivery.
While we do our best to ensure timely deliveries, we rely on third-party couriers, and occasionally, unexpected delays may occur. In some cases, express deliveries can take extra days depending on the courier’s schedule and operational constraints.
I will follow up on this with our delivery partner and provide you with an update as soon as possible. Please let me know if there’s anything else I can assist you with.
0nce again happy with item and service…
0nce again happy with item and service I will continue to use this company
12. helmikuuta 2025
Vastaus yritykseltä Tastebuds
Thank you for your wonderful feedback! We're delighted to hear that you're happy with both the item and our service. We truly appreciate your support and look forward to serving you again! 😊🎁
Fantastic customer service
Although it was a gift so I haven’t seen it! But I can say that when I initially ordered the chocolate, there was an issue with the delivery address (my error) so one brief phone call later, issue rectified. Would use again
12. helmikuuta 2025
Vastaus yritykseltä Tastebuds
Thank you for your review! We're glad we could quickly assist you in resolving the address issue. We truly appreciate your support and look forward to serving you again in the future! 😊🎁
Valentine’s disappointment.
The Valentine’s chocolate gift was delivered on the wrong day. Left in the sun to melt through the arrangement. We didn’t. Know it was there. And we are home every day as I am dying from cancer and this was our last Valentine’s Day together. The sleeve and card I paid extra for didn’t come with it either. It was very very disappointing. I have always back small business as I had my own licensed business in the past. As I said before ... this was sadly disappointing on so many levels.
Mia 😞
8. helmikuuta 2025
Vastaus yritykseltä Tastebuds
Mia, we're truly sorry for the disappointment, especially during such a meaningful time. I apologise for the delivery issues and the missing items. We’ll investigate this and ensure it doesn’t happen again. Kindly contact our customer service team.
Beautifully packed and on-time delivery:)
I ordered a chocolate bouquet and a hamper with alcohol:)
Everything was so beautifully packed and into a nice box so nothing was damaged. It was absolute perfection!
They did a marvelous job!! Looking forward to ordering again!
5. helmikuuta 2025
Vastaus yritykseltä Tastebuds
Thank you so much for your lovely feedback! We're thrilled to hear that everything arrived in perfect condition and that you were happy with the packaging. We can't wait to serve you again in the future! 😊
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