Tastebuds Arvostelua 

Website errors resulted in me being double charged. I was immediately told a refund would be processed, yet it took months of chasing, emails and follow ups to actually get some of my money back. The lack of urgency and accountability was extremely frustrating. Very poor customer service. this is actually the worst business I have ever dealt with.

Absolutely terrible service from this company, the quality of the product was very poor and items were missing from it. My grandson was so disappointed . 110 dollars wasted. No customer service worth talking about and previous emails ignored. Do not buy from them

Tastebuds delivered incorrect goods for its partner company Healthy Hampers and they could not resupply. Healthy Hampers eventually offered a refund but 7 emails, 8 phone calls and 17 days later, no refund has been made. Useless service. Useless systems. Avoid. Beware

I ordered purple heart chocolate bouquet instead silver star bouquet was delivered.

I ordered my sisters birthday gift Payed the extra for same day delivery and guess what she didn’t receive it. So disappointed with the company as I payed the extra 19.95 Was told they could put 5.00 credits on my next order I asked for it to be put back in to my bank account and they couldn’t do that. If this happened to me how many other people do they make extra money of

Ordered Christmas hamper for my brother and his wife, paid express delivery. It did arrive prior to Christmas, however when it was opened, wife opened one of the chocolates and it had a maggot crawling around in the wrapper, the rest of the hamper went in the bin along with the $120+ money paid. Sent email to Tastebuds with pictures of the chocolate and creature inside along with request for a refund. To date NO RESPONSE has been received, very disappointing to pay for a service and it not be fulfilled or even refunded for poor product.

Tastebuds CHOCOLATE BOUQUET ORDERED X2 TOGETHER 18.12.25 SENT LATE & INCORRECTLY NOT TOGETHER THE SECOND PURPLE BOUQUET MOST CHOCOLATES FALLEN OFF & 3 DAYS LATE.STARTRACK SERVICE DELIVERY ALSO VERY POOR.JULIA STRONG:GARTNER

The recipients were overwhelmed with this gift and it fitted their situation perfectly. They loved the colours and were able to accept it for their family member with love. Thank you

Ordered a hamper for my family in Australia for Christmas. Specified a delivery date which they ignored. A box arrived which was unwrapped on the big day….this turned out to be the wrong hamper, with a birthday card inside. Despite requesting a replacement hamper customer service is non existent, slow and unhelpful. Opening a dispute with cc company

I’d give 0 stars & that would still be more than this company deserves. Their customer service isn’t just unsatisfactory; it’s non-existent. I should’ve learnt my lesson the first time I used them & got nothing but apathy when the order wasn’t delivered to the address but sent to a post office location for pickup. Unfortunate for my father who couldn’t leave the hospital as he was recovering from back surgery.

But I decided to give them another go (to the tune of $240) as they offered me the option to create my own custom hamper & offer 2 biz days shipping if ordered before a certain time.

Did all that; money was taken from my account, I was sent a tracking number that wasn’t recognized by the courier. When I repeatedly tried to contact someone using multiple contact options I wasn’t even brushed off this time; I was completely & utterly ignored.

My order sat for a full day & a half at their warehouse before it was even handed to the shipping partner despite them communicating the day I ordered it that it was complete & “shipped”. No idea if it will be delivered in time & looking at other reviews I’m not confident it will. So don't be fooled; they don’t even stand by their own shipping promise.

There are plenty of other companies that do this exact same service; save your time, money & patience & order from them instead.

Very unhappy with my hamper as 5 items were missing and despite numerous emails have not heard a thing from their customer services.
Do not buy from this company and read the reviews which I should have done !

Very disappointed in this shop. We were very excited to order a birthday gift for our daughter one week before her birthday. They advertised fast shipping but it ended up taking three weeks to be delivered. They claimed that the package could not be delivered at first due to an incorrect address, which is not true. Therefore the package could not be delivered and we had to contact the post on our own, and after a lot of back and forth she had to pick the package up herself and hour drive away at the airport! Terrible service and on top of that the stuffed animal looked nothing like the picture so they also do false advertising. When we reached out to customer service we only received a “sorry for the inconvenience.”
Watch out before you order here.

awesome service. got a 15% discount and parcel arrived in a very timely manner. Would be happy to recommend this business as a great place to deal with.

Great service and looks good as well

Had issues a few years back decided to give another go, even though customer care was not great, actually non existent in hindsight, when delivery failed for a birthday, but thought may have been a one off.

This order was Christmas thank you’s, arrived half melted and falling apart. Poorly packaged for transit not the couriers fault.

Ordered 3 chocolate bouquets, can salvage 1 …. guess will have to eat the rest when I get back from shopping for replacement gifts to give, a star for the chocolates I get to eat now.

Would not order via this company again sadly and would not recommend , maybe should only offer same region same day only vs trying to facilitate orders not in immediate vicinity when quality can not be guaranteed.

Good communication. Great choice of products. Nicely presented

Great Service, fast delivery

The whole idea of “express delivery”especially when paying extra for it means quick delivery, typically 1–2 days. However, that was not the case with my recent order.

I placed an order Sunday night for my friend, and it didn’t arrive until Thursday. The courier apparently attempted delivery on Wednesday, but I never received any notification from them. I only know from my Apple ID saying the address “wasn’t found.” As soon as I saw that, I contacted the company to ask what was going on and what their plan was for redelivery. After all, there’s a contact number for a reason (well I assumed so) to communicate with customers when there’s an issue with a delivery.

Their response was disappointing. I was told “too bad, it’ll be at the post office,” even after I explained that this was a surprise gift for my friend who is unable to walk , does long shifts and completed her degree. That’s whole reason why I ordered online and paid extra for express delivery. They said they’d call me back within an hour after contacting the delivery service, but two hours went by with no response. I had to call them again, and was told “it might be delivered tomorrow.” I confirmed the address (which is completely valid), and they said they had it on record. The tone and attitude was very poor towards how I was advocating for myself and for my friend to receive this well deserved parcel as a surprise.

Thankfully, the delivery partner later called me directly (maybe because I did say to the company how crappy their service is and if my friend dosen’t receive it by Friday how I’ll have to escalate). I double-checked everything with the deliver partner and he was absolutely lovely, he confirmed the address and reassured me it would be delivered first thing the next morning. Thanks to him, my friend finally received her parcel today.

But honestly, never again. The company’s customer service was unhelpful, communication was poor, and the “express” service was far from express. I’d like a partial refund, as I paid extra for a service I clearly did not receive. I could have chosen standard delivery and had it arrive in the same timeframe.

The gift arrived quickly and without fuss. It looked beautiful and the chocolates were delicious

While the product was what we expected and my Aunt was happy. We were not happy as it was 5 days late. And communication between from the company was terrible. No apology or explanation as to the delay. Emails went unanswered.