Sylverton Arvostelua 

Sylverton are a scam. The item I received was very late and of such poor quality. The front is a UK based business but it is really based in China. Hence the extensive delivery time scale. To return the item will cost £25, non refundable. I can’t emphasise how poor the clothing I bought was, it looked like a knitted garment but turned out to be nothing but a shell suit. Avoid at all costs.

Really poor quality item.
It will be returned and I shouldn't have to pay for the cost of return.
Online it looked like a warm woollen style comfy top but in reality it is 100% polyester in a photocopy style of knitwear!
Update.. quick respnse to emails. The options are
- keep the item
- full refund but i have to return it to China at my cost
- full credit note for future purchases
- 20% refund and keep the item

Wow!! What a scam of a company. I had exactly the same experience as so many others on here... Goods arrived that were nothing like I thought I was buying, then when I questioned them I got the offer of 10% refund! Do not buy from this company. I have returned the items for £12.50 who knows if I'll ever get the refund!!! Terrible company do not buy from them...

Awful quality, cheap and nothing like in the photograph. A complete scam, I would 100% steer clear of this company. Took 3 weeks to deliver (from China), was suitable only for the bin!

What a complete failure. What they advertise in their shop and what I received have nothing in common. I've never seen such cheap crap. If anyone is planning to buy something there, I strongly advise against it. It's a waste of time and money

#order number 12333
You can research whatever you want, but we all know that you can't do anything about the quality of the product itself. What is it made of? Plastic? It feels awful to the touch and doesn't let air through. Does it have any safety certification? The sizes seem to be for children, because they're definitely not for adults. The colours are faded. I could go on and on. But what's the point? You're deceiving people.

Scam company
Product arrived late.
Arrived today, it is nothing as described or what it looks like in the picture. Also I have now been informed the product comes from China. I wouldn’t even pay a £1 for it . Avoid at all costs.please do not trust there reply. I have been in communication with them. They offer: 30% refund, or you pay £25 to return it and any costs for sending it back to China. My bank is now involved. Good luck to everyone else who has fallen victim to this company.

Like so many others here, I deeply regret not having checked these guys out before wasting £40. Worst quality product I have ever seen. After a few days Sylverton replied to this saying they were really sorry and would do everything they could to assist me. They could start by reading every single review here and stop trying to sell inferior polystyrene printed to look like knitting and then send all of us refunds without us having to pay for postage to return this rubbish to China (no disrespect to China)

Avoid purchasing any item!!!

The clothes are very ugly and tacky, looks nothing like the photos. Looks like they copy the designs and a road side tailor attempts to put it together.

I ordered a fitted corset maxi dress in emerald green, as shown in the photos attached, which cost almost £100. What I received instead was a tacky-made midi dress in sky blue, with no corset detailing and very poor sewing quality. It did not fit at all and had no support. Imaged attached.

It cost about £30 to return to china which the customer pays.

Total scam. I bought what was advertised as a knitted bulky cardigan. What came was a T shirt quality printed item. Unbelievably tacky. Do not buy from these scammers.
🤬
PS. I did eventually get a full refund😊

Utter rubbish. Dress nothing like as advertised. Returns near impossible. Cheap nasty material and shameless garment. DO NOT PURCHASE. COMPLETELY WASTED MY MONEY - £30.00
AVOID LIKE THE PLAGUE

This company has no morals. Unfortunately you can't give minus stars for the rating.
The item ( a woolly winter jumper which looks great on the advert) is nothing like its photo or description, very cheap poor quality, honestly I have never seen an item of clothing so cheap and nasty, stay well away, also the returns policy is a joke, you, not sylverton,have to pay for a return to China.

Absolutely disgusting scam company!
I bought a knitted cardigan for my wife for Xmas, ordered beginning of December, didn’t get it until after Xmas, but to top it it all it wasn’t a cardigan at all, it was a printed sweat shirt, a totally different garment than the picture photo on website, an obvious scam and blatant false advertising! 😡😡😡
Won’t refund me money, asking me to return it to China at my own expense, definitely contacting Trading standards, DO NOT use this company!

I’d advise against buying anything from this organisation. I tried to return an unwanted item. First they tried to persuade me to accept a store credit for the value of my purchase but says they would deduct £7.50 from the credit to cover postage costs of the new item.

I said I wanted a refund. They replied that returning the unwanted item would cost £25!! Because the item would be sent China and would also be subject to customs delays. Nowhere on their website is this extortionate charge made explicit. The lack of transparency is appalling. A shoddy dishonest practice.

This is a scam website, bought a jacket and a ridiculous felt monstrosity arrived. Customer service is AI and just there to distract you, no refund issued. Do not buy from here!

I just wanted to give a heads up to anyone who was thinking of ordering from a clothing site called Sylverton….. DON’T!

My daughter had a jacket on her xmas list. I ordered it as it looked nice. My goodness i can’t tell you what a nightmare it has been.

The Jacket is NOTHING like their website. Completely different material, size, shape, colour, buttons, no label or size, dodgy stitching and seams, etc.

The worst part is their customer service, they have scripted responses, haggling on the amount of refund, saying i have to post the parcel back to China which will cost £25 etc. After over 25 email’s i am still no better off and left with a £40+ jacket that is unusable.

I just wanted to warn people as i wished i had read the reviews first! 🤦‍♀️

NEVER AGAIN. Product arrived on Christmas Eve having been ordered in early December. My relief was short lived. I was expecting a chunky cardigan - what I received was polyester junk. Had I realised it was being shipped from China I would never have ordered in the first place. I am trying to return it but seem to be getting nowhere. This is a scam of the first order and steps should be taken to close down their Silvertown website to protect other consumers.

The item was not as described on the website. When I wanted to return the item they wanted to charge me £25 and their policy was not clear on returns. Would not recommend this company.

Hi Sylverton, my ORDER #9951 was manage by one of your team who offer a 20 percent refund after I challenged the offer to return the item but I had to pay £25. Your refund policy was not clear in this regard and misleading. I’ve lost money due to your business.

Just waited 16 days for delivery of a dress advertised as £50 but reduced to £29.99. What arrived was a piece of badly constructed nylon so cheap and shoddy I’d be scared to wear it or stand near a naked flame. My fault for falling for the advertising and fake photography that made this look like an item of reasonable quality. Customer services very prompt but offered really impractical options for resolution with the ultimate threat that it would cost me £25 to return this so why didn’t I keep it or accept a credit note so that I could buy even more poor quality items from them. The company is in China which is not clear from their website but had I realised this I’d have known what the scam was. A warning to everyone that this company and many others masquerade under classy sounding titles but sell absolute rubbish.

A very poor quality item was received, nothing like the photograph, and not fit for purpose. I asked for a refund, as they advertise 30 day returns, but was offered store credit. As I didn't want to risk the same experience again, I asked for a refund. This time, I was offered a refund of 10% of the cost of the item, or a full refund if I returned it to China at a cost of £25! Lesson learnt - only buy from known brands online.

Appalling and feels dishonest

I ordered goods on 10 December 2025 and was promised delivery 8-12 days.
Goods didn’t arrive until 30 December.

Offered full refund less £25 shipping fee to China.

I will take it up with my credit card company who,I hope, will act with more dignity