Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... Näytä lisää
Yritys on vastannut
Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... Näytä lisää
Yritys on vastannut
I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.
Yhteystiedot
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, Yhdistynyt kuningaskunta
- 0161 465 6690
- info@switchingon.com
- switchingon.com
3,3
Keskitasoinen
3 t. arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Broadband
Lee helped me choose a package that suited me and helped sort everything which made it simple to purchase the package.
13. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Kenny,
Thanks for your 5* review.
Its great to hear that Lee helped you choose the best package for your business.
Chloe - Digital Team
Lee McWilliam very helpful went above…
Lee McWilliam very helpful went above and beyond to help me get the right deal saving £700 a year.
9. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Annmarie,
I am so thrilled to see that Lee went above and beyond to help save your business money.
Chloe - Digital Team
alfie really made the experience great
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Alana,
Its so nice to hear that Alfie was able to make your experience great.
Chloe - Digital Team
Water Services
Unicom have overcharged me £1000s of pounds over a two year period, invoicing me for both volumetric (domestic) sewerage in addition to trade effluent charges.
I’ve queried twice but they have assured me that this correct & they want me to provide them with evidence to the contrary?! Surely if you are supplying water to business premises you should have an understanding of how trade effluent works.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Ben,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the service you have received and the issues you have had regarding your invoices and trade effluent charges, please let us look into this for you.
I have passed your review onto the team dealing with your account and they will be in touch soon to discuss further.
Chloe - Digital Team
My business Phone line has been down…
My business Phone line has been down for 2 days and they can’t send a engineer out for another 4 days…
They also offer me no compensation and what to charge me for call divert…
2. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the issues with your phone line, I understand how important it is to have this working for the smooth running of your business.
I have not been able to locate your account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to help.
Chloe - Digital Team
Chloe was great
Chloe was great, sorted us out in no time !
31. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Joe,
Thanks for your 5* review.
Its great to see that Chloe was able to help you out with your business needs.
Chloe - Digital Team
Vastaus yritykseltä Unicom
Hi Jo,
Thanks for your 5* review.
Its great to hear that you have had a positive experience with Unicom.
Chloe - Digital Team
LEE WAS A GOOD LISTENER AND EXPLAINED…
LEE WAS A GOOD LISTENER AND EXPLAINED ALL THE OPTIONS HONESTLY .
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Margaret,
Its great to see Lee listened to everything and explained all options available.
Chloe - Digital Team
Good friendly service
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Jason,
I am so pleased to hear that you have had a great experience with Unicom.
Chloe - Digital Team
Clear explanation…
I spoke to Chloe who explained everything clearly.
Thank you
20. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Jonathan,
Thanks for your review.
Its good to see that Chloe explained everything to you clearly.
Chloe - Digital Team
Lee was very helpful with all aspects…
Lee was very helpful with all aspects of what I was needing help with along with the girl that helped find me insurance much appreciated to them both.
19. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Calum,
Its great to see that Lee was very helpful when speaking with them.
Chloe - Digital Team
INCORRECT INVOICING
Absolutely terrible to deal with. They send Invoices with one amount and then take a different amount.
For example they Invoiced £211.44 on 11th September and then took £271.44. They then produced an Invoice for the higher amount despite the fact that i already had an Invoice for the lower amount.
The same thing has happened this month
11. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Mark,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the service you have received and the issues you have had regarding your invoices, please let us look into this for you.
I have passed your review onto the team dealing with your account and they will be in touch soon to discuss further.
Chloe - Digital Team
A lot of help from Lee McWilliam
A lot of help from Lee McWilliam. It would have been 5 stars, if the build up to speaking with him hadn't taken quite so long.
17. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Robert,
Thanks for your review.
Its great to hear that Lee has been a great help with your account.
Chloe - Digital Team
Disappointing service from Unicom
Unicom Offered us fibre broadband as an upgrade , sent us the equipment arranged to ring us for install nobody rang us as arranged . Managed to get system working with numerous phone calls to Unicom . system has been working intermittently since the so called up grade . Caller ID not working and now we cant receive incoming calls ! We bought a new phone but made no difference still no caller ID or calls coming in ! This is now costing our business money and we are losing customers . We have had to divert calls to a mobile to try and help this very sorry situation . We were told yesterday after a dozen phone calls to Unicom which we kept getting cut off from them. We eventually got through AT 4.30PM and were told the system would be fixed by today . It is now today and we are no further on with the system we are bitterly disappointed in the service we have received from Unicom in fixing our problem . We totally regret upgrading to this system from the old system which worked far better. Unicom seem more interested in selling us other other services such as water and card machines instead of getting the problems sorted out for us .
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Paul,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the service you have received and the issues you have had regarding your line and broadband since upgrading, please let us look into this for you.
I have passed your review onto the team and someone will be in touch soon to resolve.
Chloe - Digital Team
I was very happy with the customer…
I was very happy with the customer services .I received a much better deal than I’m currently on with my existing card terminal provider .
The sales assistant was patient and friendly and gave good sound advice .
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi,
Its great to hear that you received great customer service and we were able to provide a good deal on the payments terminal.
Chloe - Digital Team
Appalling service
Appalling service. Our business phone line fails every time it rains. Unicom's reaction was "if its only when it rains, there's nothing we can do"!! I asked them to call me (it had stopped raining) and he agreed the line had a fault. Yet again we will have no phone for days, seriously impacting our business, but in addition to charging for a service they are not providing, every time this happens they want to charge us extra to divert calls to a mobile.
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Zsuanna,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the service you have received and the issues you have had regarding your line, please let us look into this for you.
I have passed your review onto the team and someone will be in touch soon to resolve.
Chloe - Digital Team
I've been a customer for over ten years…
I've been a customer for over ten years and the service has gone from bad to worse. I've attempted to call in and report a fault three times this morning, on each occasion I've been on hold for 20 minutes and then cut off. Now my business cannot receive calls or setup a divert. Thanks Unicom
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Stephen,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the service you have received and the issues you have had regarding your line, please let us look into this for you.
I have passed your review onto the team and someone will be in touch soon to resolve.
Chloe - Digital Team
Good Work
Explained clearly and efficientlt set up my service
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi,
Thanks for your 5* review.
Its great to see that you have had a positive experience with Unicom.
Chloe - Digital Team
Great service
Rudi called me and explained all the services provided by Unicom. I would recommend this company as just about every service can be provided.
12. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Shirley,
Thanks for your 5* review.
Its great to hear that you have had such a positive experience with Unicom.
Chloe - Digital Team
Worse than appalling
DO NOT USE UNICOM!!! The worst customer service. I have had a Unicom account for 20 years. I tried to move from business to personal account. No one ever helped, called, set up the account. I spent hours and hours on the phone and then was told 2 months later I can't have a personal account. I've gone to BT. They give a damn about their customers.
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unicom
Hi Alice,
I am sorry to hear that you have not had a good experience with Unicom, please let me look into any issues you have had.
I have not been able to locate your account using your name, I have requested more information via Trustpilot. Once I have this information, I am more than happy to help.
Chloe - Digital Team
Trustpilot-kokemus
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