SWIRL Prepaid MasterCard & Employee Gift & Rewards Arvostelua 

Vastaus yritykseltä SWIRL Prepaid MasterCard & Employee Gift & Rewards

23.3.2026

Hi there,

We’re sorry to hear about your experience. We take feedback like this seriously and are committed to resolving any issues as quickly as possible.

We’ve already reached out to you privately via Trustpilot to gather a few details so we can investigate your case fully. At the moment, we haven’t received a response, which means we’re unable to access your account or review what may have happened.

We want to reassure you that we do not withhold customer funds, and we’re confident that once we have your details, we’ll be able to clarify the situation and work towards a resolution for you.

Please reply to our message or contact our support team directly so we can assist you further. We’re here to help and will do everything we can to resolve this promptly.

Vastaus yritykseltä SWIRL Prepaid MasterCard & Employee Gift & Rewards

Julkaistu 27.2.2026

Hi there,

Thanks for sharing your feedback.

We understand it would be more convenient to add the card to Apple Wallet. At the moment, this card type doesn’t support mobile‑wallet functionality, but we’ll take your feedback on board as we review future updates.

If anything else comes up, feel free to let us know

Vastaus yritykseltä SWIRL Prepaid MasterCard & Employee Gift & Rewards

5.2.2026

Hi,

We’re very sorry to read about your experience and the frustration this has clearly caused.

Firstly, we are reviewing the calls you had with our support team and an internal review will be carried out to address this. This is not the experience we want any customer to have, and we take this type of feedback seriously.

Secondly, the details you were asked for such as your phone number, date of birth, and address are standard security questions used to correctly identify your account. This is a necessary protection measure for all customers. Any additional questions you were asked were intended to help our team understand the issue you were experiencing so they could try to resolve it for you.

We have also reviewed the email correspondence with our team and can see that replies were issued from our side. In several instances, it appears no further response was received, which may have contributed to the delay in resolving the issue.

Finally, while you had the app already installed, there are situations where updates need to be made on our system first. In those cases, our team may advise deleting and reinstalling the app so that you can log in or create your account correctly once the changes have been made.

We understand how frustrating this process must have felt, and we sincerely apologise for the inconvenience caused.

Vastaus yritykseltä SWIRL Prepaid MasterCard & Employee Gift & Rewards

29.1.2026

Hi Sha Kil,

We’re very sorry to hear about your experience and appreciate you raising this with us.

When a card becomes blocked and needs to be escalated to our card issuer for review, resolution is not always immediate. In these cases, additional checks are required, and timelines can vary depending on the nature of the block and the issuer’s investigation process.

We have requested further information from you so we can review your case and the interactions with our support team. We understand how frustrating it can be to wait for an update, and we appreciate your patience while the team works through the escalation.

Thank you for your patience.