Easy steps time saver. No unnecessary documentation. Low price as well. Hopefully later on services would be same as initial. Thanks
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Näytä lisää
Yritys on vastannut
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Näytä lisää
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Be aware of this company they try every thinks to delay your claim my phone has been stolen,since 28th of August I made a claim and after uploading more than 15 documents they asked every 2days new do... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Yrityksen kirjoittama
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,2
Hyvä
723 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Unfortunately had to make 2 claims in last 3 years, both were handled quickly second time the phone was back with me as good as new within 2 days! I have just renewed for another year
13. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
We are happy to have you as part of our Swipe family 😊
Thanks,
The Swipe insurance teams!
Dodgy and shady business practices
Watch out for this company and it's shady practice.
It does not want to approve any claims unless your phone was purchased from a major high street retailer. It doesn't tell you this fact until you try to make a claim and go through the hurdles of making a claim and providing a receipt.
Take your insurance elsewhere it isn't worth it I've paid my policy for a few years now.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Gareth,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Please be informed that this policy covers all listed gadgets purchased as new, refurbished, second-hand or gifted, purchased from any retailer or website, as long as they are VAT registered.
However, we do require the original proof of purchase receipt or invoice for all gadgets.
Thank you for your understanding.
The Swipe Insurance Team.
How an insurance company should be!
Let's be honest... No one likes having to pay for insurance on things, as it's something we very rarely see any benefit from and when you do, its usually a battle. After years of paying for phone insurance I actually had a reason to claim as my teen lost their phone unfortunately. I have to say, Swipe have exceeded all my expectations! Yes the claim form is a bit intense and you do have to provide some forms from your phone network provider that I really had to fight for! But once all the docs were submitted, they approved the claim in 2 days. No drama. I needed to call Swipe three times for various reasons and they have proper call centres with the most helpful people. I am genuinely impressed. Well done Swipe for setting an example to other insurers!
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to detail your positive experience Anne.
We are delighted to hear that your claim was handled in a professional and timely manner.
Your feedback is greatly appreciated.
The Swipe Insurance Team.
Vastaus yritykseltä Swipe Insurance
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Swipe Insurance Team!
Reasonably priced with low excess
2. joulukuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for providing your 5-Star feedback Joyce.
We're delighted to hear that you are happy with the premium and excess for your gadget policy.
It's great to have you on board!
The Swipe Insurance Team.
Security Risks
Swipe Insurance emailed me to notify me that my policy would automatically be renewed. I emailed them to cancel. They then asked me to confirm my date of birth and postcode over email, which is insecure. I offered part of each, which should have been enough to verify me. They insisted I email the full details. No offer of a phone call or alternative way to verify that it's me. I'm sure if I was requesting a renewal, an email without these details would be fine. I'm looking forward to new regulation that prevents this poor behaviour in the future.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Alex,
We are sorry to hear that your experience has not been a positive one.
We escalated the matter to the Senior Customer Service Supervisor. She has attempted to call you but there was no answer, so she left a voicemail.
She will attempt to call you again later, so she can assist you with your concerns.
Thank you for your understanding.
The Swipe Insurance Team.
Buy for my son
Buy for my son , they have never let us down with breakages or stollen phone over last 4yrs so much better than the rest ! Thanks from a very grateful Dad Swipe Insurance!!!
2. joulukuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to share your positive experience Robert.
We are pleased that you are happy with the service and have received a streamline claims journey.
The Swipe Insurance Team.
Vastaus yritykseltä Swipe Insurance
Thank you for sharing your positive customer experience with us Parampreet.
We're pleased to hear of the helpful and efficient service you received from our Team.
We will pass on your kind comments to the representative.
It's great to have you on board!
The Swipe Insurance Team.
It was quick and easy to insure the…
It was quick and easy to insure the gadget online every things are clearly explained
17. marraskuuta 2024
Vastaus yritykseltä Swipe Insurance
We appreciate your positive review Mohammad.
We are delighted you found the purchasing of your policy to be a seamless experience.
Thank you and welcome on board!
The Swipe Insurance Team.
Generally a good service.
Generally good, and had none of the difficulties experienced with one other gadget insurer that was required to set up an account.
18. marraskuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for your 5-Star feedback Daniel.
We're pleased that you found the online application to be a streamlined process.
It's great to welcome you on board!
The Swipe Insurance Team.
Vastaus yritykseltä Swipe Insurance
We appreciate your 5-Star feedback Barbara.
We're delighted to know that you found the online application to be a streamline process, and that you are happy with your premium.
Thank you and welcome on board!
The Swipe Insurance Team.
Vastaus yritykseltä Swipe Insurance
Thank you for your positive feedback Shiva.
We're pleased that you found the premium for your policy to be so reasonable priced.
It's great to have you on board!
The Swipe Insurance Team.
Unacceptable length of time to respond to claims
I had heard that Swipe was a reputable company but my experience has been extremely bad. I had my phone stolen on Nov 1 and submitted my claim on Nov 2. They ask for an insane amount of documentation to support your claim, I used to be with Barclays Tech Gadget insurance and there was nothing like this amount of paperwork when I previously lost a handset. Swipe say they will get back to you within two days but they took three days to reply to me initially (I chased after 2) then asked for yet more paperwork, saying it would be another two days before they would reply. It has yet again gone over the two days. Here we are almost a week later and I have no idea if my claim will be approved. They just say it's with higher management. I am a freelancer and my work depends on having a phone. I also have kids and no way for the school or nursery to contact me which is stressful. Since it's now late Friday afternoon, it's now looking like it's going to be a minimum of 10 days before I get a response from Swipe. If you are happy to not have a phone for 10 days before you even know if your claim is being approved then go with Swipe but I 100% will not be renewing with them.
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Kate,
We are sorry to hear that your experience has not been a positive one.
Our records shows that your concerns have been logged as an official complaint and the customer relations team have issued your acknowledgement letter.
They will complete a full investigation into your concerns and provide you with a final response letter.
Thank you for your patience and understanding.
The Swipe Insurance Team.
A* customer service
Jenny was 5 star. Top service. Polite, professional, understood what was needed and was efficient in delivering. 10/10.
7. marraskuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to share your positive customer service experience Scott.
We are delighted to receive your feedback regarding the excellent service you received from Jenny.
We will pass on your kind comments to let her know.
The Swipe Insurance Team.
Phone insurance
Great service .purchased my insurance and documents arrived online straight away emails how to login to my account .very easy efficient service and insurance at a great price .
6. marraskuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to share your positive experience Kevin.
We're delighted to know that you were happy with the process of purchasing your policy and the overall service.
It's great to have you on board!
The Swipe Insurance Team.
Seemed fairly straightforward to…
Seemed fairly straightforward to complete, good backup documents to feel more informed.
Proof will be if I need to make a claim.
27. lokakuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for sharing your positive experience.
We're pleased to know that you found the online application to be a straightforward process.
It's great to welcome you on board!
The Swipe Insurance Team.
Quick approval and payment
Smashed the screen on my phone and Swipe insurance were quick approving my claim. Gave me various methods to get the screen fixed, including sending it to them (so no upfront cost to me, less my excess) or getting it fixed via Samsung. I opted to get my screen fixed through a Samsung approved shop so I wouldn't have to be without my phone for days. Took only 3 hours for them to fix my screen. Sent Swipe my receipts and was reimbursed the cost within a few days. This was my first time claiming on phone insurance - Thank you for a stress free experience!
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to share your positive experience Naz.
We are pleased to hear of your streamline claim journey.
The Swipe Insurance Team.
Very bad experience with them
Very bad experience with them. Pay for nothing.
14. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swipe Insurance
Dear Dawid,
We are sorry to hear that your experience has not been a positive one.
As your review is organic, we requested your details but these have not been forthcoming.
Please can you provide your policy number at your earliest convenience so we can assist you with your concerns.
Thank you.
The Switched On Insurance Team.
Helpful and friendly staff
Never had to claim but adviser was helpful and easy and fast to get my policy updated.
9. lokakuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for taking the time to inform us of your positive customer experience Lucy.
We understand how important it is to our customers to provide a friendly and professional service. Your comments are greatly appreciated, and we will pass this on to the representative who assisted you.
It's great to welcome you on board!
The Swipe Insurance Team.
Although I haven't made any claims
Although I haven't made any claims. I found the cover to be great and exactly what I was looking for. It's has great cover, basically anything you can think off is covered was set up in 2 mins and all documents send instantly.
3. lokakuuta 2024
Vastaus yritykseltä Swipe Insurance
Thank you for your 5-Star review Kim.
We're pleased that your gadget policy covers your needs and that you found the set up to be a streamline process.
It's great to have you on board!
The Swipe Insurance Team.
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