Swipe Insurance Arvostelua 

Excellent Insurance Company - the absolute best and best value for money!

Easy to get cover, friendly staff on the phone

Competitive prices, friendly and helpful team when I needed to change my phone details. Definitely recommend!

I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer. Overall a great company and exceptional customer service.
Like I said it's to early to give an honest review at this stage. Overall I am very happy so far. Watch this space for more review. 😀

Great communication when needed, easy set up.

Always been very quick to assess claim and get phone fixed and returned.
Best insurance ever

Second time I have had to claim due to breaking my Samsung phone screen. Claim approved and paid quickly. No issues at all.

It was quick easy n efficient

I am writing to express my profound disgust and outright contempt for the abhorrent, soul-destroying claims process I have endured after purchasing a new iPhone that I had dutifully insured with your company for over a year, paying premiums without fail.
What should have been a straightforward claim has been transformed into a grotesque, Kafkaesque nightmare of bureaucratic sadism. Your claims department appears to derive perverse pleasure from tormenting honest customers, demanding an ever-expanding avalanche of meaningless documentation while deliberately ignoring everything already submitted. Despite providing every single document requested — multiple times — your staff continue to circle back with the same imbecilic demands, as if illiterate or intentionally malicious.

Let me list, for the public record, the insulting and utterly degrading hoops you force paying customers to jump through:
Proof of ID (apparently once is never enough)
“Dual validation” proof of ID (whatever meaningless jargon that is)
Utility bills to “prove” an address everyone already knows
Original invoice (which you then reject if it dares come from the network provider)
Bank statements and credit-card statements showing payment
Multiple photographs of the original box like some forensic crime scene
iCloud screenshots proving the device exists in my account
A full confession of every other insurance policy I’ve ever had in my life, as if I’m applying for security clearance rather than claiming on a phone I already paid you to protect
This is not “due diligence.” This is deliberate customer abuse dressed up as procedure. Your company exists for one purpose only: to greedily collect premiums when times are good, then deploy an army of obstructionist clerks to deny, delay, and degrade when a legitimate claim arises. You are not an insurance provider — you are a legalised scam that preys on trust and weaponizes paperwork to avoid paying out what is rightfully owed.
I have never encountered such contemptible, incompetent, and downright cruel “customer service” from any organisation in my life. Your claims process is designed not to protect against fraud, but to break the spirit of honest policyholders until they give up in exhaustion.
Consider this letter the first of many. I will be escalating this matter to the Financial Ombudsman, posting detailed accounts of this disgraceful treatment across every relevant review platform, forum, and social media channel, and warning every person I know to avoid your company like the plague.
You should be ashamed. But I suspect shame is not in your corporate vocabulary — only profit through customer suffering

AVOID AT ANY COST!

Simple and clear claim process. I chose the Apple Genius Bar repair option, and it was easy to upload the receipt and the requested information. The customer support team was great with their follow-up.

If I had to be picky, the customer dashboard could be a bit more user-friendly, especially when it comes to re-uploading documents.

Overall, it was a smooth and straightforward experience.

The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form has defaulted to Oct 2025 ) and I also couldn’t see the value I was covered for ( £ 1250 ) until I’d actually purchased the policy and downloaded it. Otherwise, all good !

Good customer service and easy to deal with

Good Service

Been with you a number of years, operatators very polite and informative, also great price

Very understandable

I had my phone stolen and swipe have been so unhelpful and obstructive. No sensitivity or understanding of the situation and unable to tell me why or how my signed contract that is literally a legal document with all of the information that they require on, does not count as proof of purchase. They are making the process difficult unnecessarily so you can't claim and it is absolutely appalling. I have provided them with photo ID, a energy bill, my phone contract, the date of purchase, evidence of the exact specifics of the phone, the crime reference number after reporting to the police, proof that I have had the phone blocked by my network provider and then, logging it as stolen on another random site and the PDF proving that (with no explanation as to why or what this other website is for "Immobilise" website) and whatever other evidence they have asked for and somehow it is still not enough they want more documents. It has made this whole process even more traumatic than getting your phone stolen and losing everything on it is in itself. Not willing to pay out for a service that have happily taken my money every month for the last 3 years. Avoid if you can.

Good experience easy to buy

The worst insurance paying for 2 years made one claim and didn’t fix my phone properly then they scratched the front screen and they’re response they didn’t do it I had tempered screen protector on they remove it even then I mentioned it’s overheating when open the camera for few second which wasn’t before they said it’s not overheating like I making this up expecting them to pay I just wanted to fix my phone properly don’t damage it… after complain they’re response they didn’t do it and that to put new claim in so you can pay a nother exess to them. I will be cancelling the policy place one claim in 2 years time just because of accident that damaged the screen

Efficient service, clear breakdown of policy cover and costs