FreshWipes Ltd Arvostelua 

433
•
TrustScore 4.5/5 tähteä

4,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

These were indispensable after my hip replacement; I really don't know what I would have done without them. They do what they say on the tin, large wipes with plenty of moisture, I ordered some with a... Näytä lisää

Saanut 5/5 tähteä

Excellent product & customer service. Dad (sadly) became less mobile & found using the shower physically difficult so the wipes were ideal. We chose the Coconut fragrance, because it reminded us of... Näytä lisää

Saanut 2/5 tähteä

I tried the shampoo cap a year or so ago and wasn’t impressed but thought I’d give it another try. I have trouble leaning forward into the sink to wash my hair and thought this cap would help. I hav... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I love that these wipes are large enough to give your whole body a freshen up, they're nice and wet, stay wet even when the pack has been opened. It's great to find a large body wipe that has a fragra... Näytä lisää

Yrityksen tiedot

  1. Hygieniatuotteet

Yrityksen kirjoittama

Freshwipes is the brand behind the multi-award-winning rinse-free body wipes, shampoo caps, intimate wipes, and foam that have helped over two million customers stay fresh and confident no shower required. Founded in 2020, FreshWipes was created to solve a problem that had been quietly overlooked for too long: that millions of people, whether through disability, illness, recovery, caring responsibilities, travel, or simply a busy life, don't always have access to a shower when they need to feel clean. Where baby wipes fell short, FreshWipes set out to build something genuinely effective large, antibacterial wipes formulated to target odour-causing bacteria rather than just mask it, and fully biodegradable to keep sustainability at the core of every pack. That mission has earned FreshWipes a national listing with WHSmith Travel, multiple appearances on QVC UK, and the backing of Dr Hilary Jones MBE as medical brand ambassador alongside multiple industry awards recognising the brand's innovation and impact. FreshWipes is proud to serve customers and retail partners across the UK, bringing the same standard of comfort, dignity, and confidence to every channel. With over 7,000 five-star reviews, the brand continues to grow making it possible to feel properly clean, anywhere, anytime.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

433 arvostelua

5 tähteä
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4,6

Kaikki arvostelut

(433)

14 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

These were indispensable after my hip…

These were indispensable after my hip replacement; I really don't know what I would have done without them. They do what they say on the tin, large wipes with plenty of moisture, I ordered some with a scent, which is pleasant and light. I now keep a few packs at home, and for travelling.

1. lokakuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wow fresh and exciting all in one place

I just bought the new naturals wipes wow love them I have used fresh wipes for 2 years now since major surgery and being unable to bath and shower safely due to ill health absolutely 5 stars on everything service quality price delivery exceptional and just bought the little note book and pen wow love it fits in my bag and so handy to have using it all the time need to have some refills too please highly recommend these products you won’t go wrong at all

12. syyskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic products and service

The coconut wipes have transformed our lives. Large enough to cleanse the whole body and the smell is amazing.
They are great value and the delivery was really fast.
The packaging is lovely.
I can’t recommend them enough.
Well done.

5. syyskuuta 2026
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Floral (pink) hair wash cap

This is my review for the floral (pink) shampoo cap. I’m having a bit of a struggle rating this product. I have quite long (down to my bra strap) thick hair (straight, but dense) I’ve found this cap useful to get by in an emergency, and I like it for that. My hair gets oily, and is left looking way more presentable, so I’ve had success in removing oil build up. It also smells much better. I always leave it to air dry because I can’t lift a hair drier due to chronic pain… and this is my first issue…

Not a product issue, but a user issue I need to mention if you are thinking of purchasing. You need to massage this in for 3 minutes, then towel dry off residue and dirt. That might be hard going if you have chronic pain in your arms, hands or dexterity issues - especially if you have a lot of hair. - you’ll need help. Still… way easier for me, than showering or bending over the sink. It’s a toss up. The idea of trying these was that I could hair wash independently, as I need supervision/help doing it the traditional way - and that way can take a whole day with recuperation. So it’s great for that.

But I am left with residue on my hair, and I towel dry pretty thoroughly (to my own detriment) I feel like I need a clarifying shampoo after using the cap. But… my hair looks better, and I’m not crashing so much…

The cap is too big for my adult female head which I know is on the small side (at least for hats) so it moves around a lot and some of my hair falls out. It’s not a huge issue, but it would perhaps be easier if it were more snug/different sizes available.

So this product is by no means perfect, but it does help out in a situation where I need to leave the house, and need my hair semi-presentable. But having sensory issues, and having read the advertising claims, I’d love my hair to feel better. I’d also like the cap to fit better, and the process to be more independent and less arduous on my disabled arms/hands. Perhaps I’m asking for too much, but I’m asking with love, because better products are more popular, and reach more people who need them.

9. kesäkuuta 2026
Oma-aloitteinen arvostelu
FreshWipes Ltd-logo

Vastaus yritykseltä FreshWipes Ltd

Thank you so much for taking the time to write such a thoughtful and detailed review.
Firstly, I'm really sorry to hear about the challenges you're facing with chronic pain, and I'm genuinely grateful that you shared your experience so openly. Reviews like yours are incredibly valuable because they help both us and other customers understand where our products work well and where there is room for improvement.
It was lovely to read that the shampoo cap helped make your hair look and feel more presentable, reduced oil build-up, and allowed you to maintain a degree of independence without the exhaustion that can come with traditional hair washing. That is exactly the type of situation we designed it for.
You make some very fair points. The massage step can be difficult for customers with pain, limited mobility or dexterity challenges, particularly those with longer or thicker hair. For some people, having a carer or family member help with this part of the process can make a big difference.
Regarding the residue, thick and long hair can sometimes require a little more towel drying than shorter hair, as there is simply more hair for the cleansing solution to work through. Some customers with very dense hair also find that using a second dry towel helps remove any excess product. That said, everyone's hair is different, and we appreciate your honest feedback about how it feels on your hair.
Thank you also for your comments about the cap size. We designed the cap to accommodate a wide range of hair lengths and volumes, but I completely understand how a looser fit could be frustrating, especially with finer or smaller head sizes.
I particularly appreciated your final comment about asking "with love". Feedback like this is how products improve and evolve, and we'll certainly take your suggestions on board as we continue developing our range.
Thank you again for your honesty, kindness and support. We're delighted the shampoo cap has helped during difficult moments, and we wish you all the very best. 🩵
Freshwipes Team

Saanut 5/5 tähteä

Purchased Fresh Wipes for the first…

Purchased Fresh Wipes for the first time and was very impressed. I'm not in the best of health and sometimes struggle to shower every day however the Fresh Wipes enabled me to clean myself and feel comfortable again. I would highly recommend to anyone who struggles with their personal hygiene routine.

29. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Shampoo Cap - floral

I tried the shampoo cap a year or so ago and wasn’t impressed but thought I’d give it another try.
I have trouble leaning forward into the sink to wash my hair and thought this cap would help. I have short hair and, unfortunately, from the minute I put the cap on until I took it off, liquid was leaking really badly. It’s also quite difficult to massage your head through the cap as your fingers just slide all over the cap because it’s wet. It’s done a reasonable enough job of cleaning my hair but after blow drying I feel that there’s residue that has been left behind. All in all, it’s a very expensive product and I won’t purchase again.

14. toukokuuta 2026
Oma-aloitteinen arvostelu
FreshWipes Ltd-logo

Vastaus yritykseltä FreshWipes Ltd

Hi Jenny
Thank you so much for taking the time to give the shampoo cap another try and for sharing such honest feedback we genuinely appreciate it, even when it’s not what we hope to hear.

I’m really sorry to hear that you had such a frustrating experience with the cap leaking, especially as you were hoping it would make hair washing easier and more comfortable for you. That’s absolutely the opposite of what we want for our customers.

The caps are designed to be very generously saturated so they can properly cleanse the hair without water, but we completely understand that this can sometimes feel messy, particularly on shorter hair or if the cap isn’t fitted snugly around the hairline. We’d also agree that they can take a little getting used to when massaging through the cap itself.

In terms of the residue feeling afterwards, some customers do find that using a cooler hairdryer setting and thoroughly towel-drying before blow drying helps reduce that feeling, especially if they naturally have finer hair. That said, everyone’s hair type is different, and we completely respect that the product hasn’t worked well for you personally.

We’re actually continuing to improve and evolve the product based on customer feedback like yours, so your comments are genuinely helpful to us.

Thank you again for giving Freshwipes another chance, and I’m sorry we didn’t win you over this time. We really do appreciate your support and honesty. 💛

Saanut 5/5 tähteä

Love them!

I love that these wipes are large enough to give your whole body a freshen up, they're nice and wet, stay wet even when the pack has been opened. It's great to find a large body wipe that has a fragrance free option as I am so sensitive smell and I know a lot of the chronic illness community are too.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

An excellent discovery.

I discovered the wipes during an internet search following surgery which made bathing and showering impracticable. They have proved an excellent alternative, one feels truly clean and fresh after using them. Each wipe is of a generous size, stays moist and is sufficient for a complete 'wash'.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing shampoo caps

I bought the starter set mainly for the shampoo caps but loved everything in there. I bought this as I am having an operation and won't be able to shower or wash my hair, what I have used leaves me feeling clean

23. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

These are very handy

These are very handy , if you need. Thorough wash …. Or a refreshing freshen up , they are nice and thick and don’t tare easily so glad I tried them x Thankyou xx K.T

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

No shower for weeks and then.......

I have a walk in shower at home but after surgery on my foot have been unable to walk over the smallest of steps. The wipes have been an amazing help, wish I had had them in hospital. Will be ordering more soon especially with the music festival season coming soon !

1. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

FreshWipes have changed my life

FreshWipes have changed my life.
I have a condition that makes me have allergic reactions. Sometimes I can’t shower because the torture of the itching is too much and it literally brings me to tears. The scratching caused bleeding. I use these so I can be clean. My quality of life has changed for the better. Thank you

31. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Freshwipes to the rescue 🛟

I was recommended FreshWipes by my friend Chloe, and honestly, they’ve been a total lifesaver! ❤️

I’ve recently had two pretty big operations, which mean I have to wear full-body compression. Trying to shower has been really tough — I get light-headed and faint really easily. When Chloe told me about freshwipes.co.uk, I decided to give them a try, and I’m so glad I did.

They leave me feeling clean, fresh, and the coconut ones smell absolutely amazing! 🌴 I ordered a box with five packs plus some extra intimate wipes. I was a bit over-optimistic about how many I’d need because one wipe easily does your whole body — they’re super thick and really great quality.

The extras definitely won’t go to waste though; my festival-loving daughter will be more than happy to take them off my hands! 😂

Thank you, FreshWipes, for making my recovery that bit easier — I honestly don’t know what I’d do without them! 💛

25. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Stellar!

The products are genuinely life changing. I have more independence with FreshWipes than I’ve had for quite some time. In addition, customer service is stellar! Anytime you interact with someone from the company, you’re guaranteed a friendly, kind, warm and caring response. Is 6 stars an option?? ⭐️

6. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thought they were too expensive….. very wrong

I was really GPS about buying these as to me this seems so expensive. However, I’m buying them on offer with the 20% discount card. I thought I’d give them a go as sometimes there are days when flareups happen and she was just not possible and using so many baby wipes I thought what’s the harm in just giving these cards to try them out

Well I can safely say that you would actually save money in the long run by buying these alpha baby wipes as you will just use one possibly two of these larger wipes instead of half a pack of baby wipes by the time they all rolled up and ripped apart and tried to get enough moisture out with them

Fresh wipes are worth absolutely every penny and the coconut ones are absolutely leave a fresh smell all day until hopefully you’re feeling a little bit stronger the day after and you can get yourself into the shower again.

I’m sorry I doubted you fresh wipes thinking that these were too expensive when really these are an absolute godsend. Thank you so very much.

14. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Excellent product but...

We bought a starter pack for my wife who has mobility issues and finds even the shower difficult. The products themselves are wonderful and are just what she needs there is a but though!
The packs are quite difficult to open and the towels difficult to remove particularly if impaired dexterity. I appreciate the necessity to keep the contents moist but this is a definite disadvantage.

26. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Wipes are OK, customer service is poor

The wipes themselves are OK, but this means nothing when customer service is so poor. I paid for next day delivery due to being discharged from hospital after surgery with instructions that I was not allowed to shower for several weeks. Unfortunately the order was sent Royal Mail tracked 48 (their standard free shipping method). Clearly messed up and selected the wrong shipping method for my order, but I was told the delay was "out of their control". Not sure who else selects the shipping method?! I don't think you can blame Royal Mail when you choose the wrong shipping method. The fee I paid for next day delivery was refunded, however I was told this was "goodwill". Perhaps some training is needed to understand what goodwill means because a refund for services not provided is not goodwill, that is an obligation because you didn't provide the service paid for! Goodwill would have been compensating to some degree the extra expense I faced having to purchase more wipes elsewhere to arrive next day when yours didn't. This wouldn't have been an obligation and not expected, but this would have been "goodwill". The fact you refused any goodwill compensation is not what makes me angry, it's the insistence that a refund for services not provided that you would have been obligated to make is somehow "goodwill", and the insistence that the mistake was out of your control. In future just accept when a mistake has happened and simply apologise, and for goodness sake don't call a required refund "goodwill" because that is just an insult. This ridiculous encounter put me right off using fresh wipes anymore.

18. huhtikuuta 2025
Oma-aloitteinen arvostelu
FreshWipes Ltd-logo

Vastaus yritykseltä FreshWipes Ltd

Hi Tori,

Thank you for taking the time to leave feedback. We’re really sorry to hear that you’ve been disappointed by your experience with us.

We completely understand how important your order was, particularly following your recent surgery, and we sincerely regret the frustration caused by the delivery issue. You’re absolutely right, you paid for next day delivery and didn’t receive it. That shouldn’t have happened, and we refunded the delivery charge in full as soon as we were made aware.

We’d like to clarify that the term “gesture of goodwill” was used in error in our messaging.. it’s something we’ve since discussed internally. You are absolutely correct that a refund for a paid service not delivered is an obligation, not goodwill, and we’re sorry if that wording added to your frustration.

While we always aim to go above and beyond where possible, we’re unfortunately not able to reimburse purchases made via other retailers like Amazon, as those fall outside our system. That said, we do appreciate how upsetting it must have been to need to place a second order elsewhere, and it was never our intention to cause further stress.

We’re proud to be a small, independent business built on care and transparency, and we genuinely value the support you’ve given us in the past. We’ve taken your feedback to heart and are using this experience to improve how we communicate and resolve issues in the future.

We wish you a smooth and speedy recovery.

Warm regards,
Liz & the FreshWipes Team

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