I placed my first order at Swanson, the order came quick and no problems. BUT in my parcel they had send me a big PLASTIC cup, with PLASTIC lid and a PLASTIC straw, containing a silly sample of some e... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
AVOID!! Same as other peoples experiences below, estimated delivery was 8th November to 30 November, never arrived. Had an automated email saying to wait another 7 days due to covid. Still no item... Näytä lisää
Yritys on vastannut
Updated 1.5 months later: I have waited 3.5 months, and finally my order has been delivered! Original review follows: I'm still waiting for my order SWO-742554-3521EN-NL to be delivered. It's been 2... Näytä lisää
Not received product. Several emails sent but no response from Swanson just an automated msg. Apparently the package was shipped on 15/07/2020. Using covid as an excuse in the fake response msg. Web... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We’ve been developing targeted nutritional formulas since 1969, to share the best possible health and value with our friends and families around the world.
Yhteystiedot
Floor 1 Liberation Station, Esplanade, St Helier, JE2 3AS, Jersey C.I., Yhdistynyt kuningaskunta
- 029 2009 8171
- info@swanson.co.uk
- swanson.co.uk
2,0
Välttävä
483 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Like your products.
Like your products.
Long delivery (Corona is excuse)
Will buy again - any rebates/offers for me as frequent buyer/customer???
Best regards
Peter Parisini
20. kesäkuuta 2020
Oma-aloitteinen arvostelu
Great company
Great company, they sorted out a delayed order very swiftly. Very happy and would definitely recommend.
20. kesäkuuta 2020
Oma-aloitteinen arvostelu
Good experience.Things arrived a little…
Good experience.Things arrived a little late because of COVID-19 but I appreciated the customer messages to keep me informed along the way
19. kesäkuuta 2020
Oma-aloitteinen arvostelu
Happy with the product but 5 weeks wait is a bit too long
After posting this, as a gesture of good will I have received a refund. ‘Probiotics ordered on 11th May arrived on 15th June. Estimated delivery was 19th May - 1 June.
Contacted them twice and both times I received an automatic reply.’
18. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Hello, I sincerely apologise for the delay in our reply. We are currently experiencing a very high volume of customer enquiries and we are working through the backlog as fast as we can. We have had to turn off live chat and the phones in order to prioritise them. I'm sorry to hear your order did not arrive within the delivery estimate provided. Increased demand for health products, reduced warehouse staff availability (due to illness or self-isolation) and extended postal processing/transit times have culminated in an overall increase in delivery times. The majority of deliveries are still reaching our customers so we are asking customers to be as patient and understanding as possible in the meantime. We have contacted you separately by email. Kind regards, Swanson.co.uk Customer Services.
I do’t have the pakket jet!!!
18. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Thank you for amending your review to 4 stars as your order has now arrived. We are sorry it arrived late. Increased demand for health products, reduced warehouse staff availability (due to illness or self-isolation) and extended postal processing/transit times have culminated in an overall increase in delivery times. The majority of deliveries are still reaching our customers so we are asking customers to be as patient and understanding as possible in the meantime. We have contacted you separately by email to provide further information on the status of your order and to thank you for your review amendment. Kind regards, Swanson.co.uk Customer Services.
Cannot fault this company always…
Cannot fault this company always received my orders and informed each step of my order from order to delivery
18. kesäkuuta 2020
Oma-aloitteinen arvostelu
Quick delivery of product.
16. kesäkuuta 2020
Oma-aloitteinen arvostelu
Un mese di attesa ma la merce è arrivata.
Spedizione lenta (e soprattutto non tracciabile, accidenti!) per il resto nulla da dire, gli integratori sono di qualità, il servizio clienti mi ha risposto dandomi tutte le informazioni di cui avevo bisogno, se migliorassero il tipo di spedizione sarebbero ancora più perfetti.
16. kesäkuuta 2020
Oma-aloitteinen arvostelu
Triple Boron
So far so good, I have not experienced many joint niggles since taking this brand of minerals. I believe I will see much more results in the coming months. Just won't receive them in a hurry as they were shipped from Jersey
16. kesäkuuta 2020
Oma-aloitteinen arvostelu
На мои предварительные вопросы ответили…Молодцы.
На мои предварительные вопросы ответили своевременно.
Товар пришел довольно быстро.Квитанцию тоже прислали сразу.
Спасибо за качественную работу.
Думаю,что буду пользоваться услугами этого ресурса.
15. kesäkuuta 2020
Oma-aloitteinen arvostelu
Unhappy UK customer
Maybe its because of the pandemic but my order from Amercica didn't arrive to me in London. 1 month after my order was placed I emailed customer services 3 times on three consecutive days and after 4 days i got a reply which requested I be patient. Don't think ill order again from them as I was refused a refund.
22.6.20
Following my review on Trust pilot, I received an email from Ginny at Swanson customer services who requsted I amend my review rating as my refund has now been issued. Its been over 6 weeks now since I placed my order and the item has not arrived , so I'm happy at least that finally my refund was authorised. However, I do feel that I shouldn't have had to leave an awful review to gain an appropriate outcome for a purchase that did not arrive.
13. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Goods not delivered after 30 days
13. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Great service
Great service. Just the lead time was very long. Heh hoh.
12. kesäkuuta 2020
Oma-aloitteinen arvostelu
Nothing was been received after weeks…
Nothing was been received after weeks and weeks. It took almost a month for a response to my emails.
11. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Never received my item and they don't…
Never received my item and they don't even reply to my emails
11. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
4 identical items arrived in separate…
4 identical items arrived in separate packages and by different posts. Why??!! Also not plastic-free. Why?!! This is 2020!
Have found a more environmentally-friendly supplier.
B Phillips
11. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Just received it today
Just received it today, so not tried it yet.
It took over a month and and a week. Not happy about it???
I under stand due to lock down but they should have a customer care, letting me know regarding delayinv of the orders
That's all.
8. kesäkuuta 2020
Oma-aloitteinen arvostelu
I really appreciate the quality of the Swanson’ customer service. Ginny and Louise are absolutely helpful and very kind when answering my questions due to the parcel non delivery
Since my order on April 18th I have still not received my items.
Please help !!!!
Virginie JOUBERT
6. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanson UK & Europe
Hello, we are very sorry to hear your order has not yet arrived with you. Increased demand for health products, reduced warehouse staff availability (due to illness or self-isolation) and extended postal processing/transit times have culminated in an overall increase in delivery times. The majority of deliveries are still reaching our customers so we are asking customers to be as patient and understanding as possible in the meantime. We have contacted you separately by email to provide further information on the status of your order. Kind regards, Swanson.co.uk Customer Services
Trustworthy
I have waited to give this review as there was a slight issue with my order and I wanted to wait and see if resolved before reviewing. Part of my order came very quickly however part did not, in fact it's taken weeks. Now though this was frustrating, I know the courier and postal systems are overwhelmed at present and this is impacting on deliveries. Also, some of these products are coming from far afield so delays happen. I did contact swanson about my delayed delivery and again, due to the situation a response took time but it did come. There was a very polite email conversation with Louise and a good explanation of the issues at present. I told Louise I would contact her once my order was delivered and it has just arrived. I have therefore given swanson a 5 star review as my order has arrived, intact, the products I wanted and one was quite unusual and also the excellent customer service via email. I would definitely purchase from them again.
6. kesäkuuta 2020
Oma-aloitteinen arvostelu
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