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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Don't bother shopping online if you think you may want to return it. The online sizing chart gives the under armpit size rather than chest size hence item way too tight. I had to pay for my own retu... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent customer service. They were kind enough to exchange for an 'old style' Sutsu t-shirt which is more loose-fitting. Very quick responses to my emails. Very pleased with the t-shirt.

Yritys on vastannut

Saanut 5/5 tähteä

Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have a good number of Sutsu garments.  Great quality, last well and always true to size.  Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Streetwear-kauppa

Yrityksen kirjoittama

This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

170 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Always great designs & feel-good fabric

Always great designs, great fit and great fabrics. My current go-to spot for casual clothing. Just picked up an awesome hat (Dawn Patrol Ranger Cap), awesome shape and design. Not much more to say. Go buy one. Might grab another in another colour.

14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Hi Richard, Thank you for your awesome 5* review. Glad you love the quality of your Dawn Patrol Cap and the design. We thank you for your support in our independent brand and wish you many happy adventures this year and beyond.

Saanut 5/5 tähteä

Good quality fast response.

Good quality and excellent help and support from all the team. Would recommend

7. toukokuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for your review and kind words on the team. Hope you have lots of happy and fun adventures ahead this year and beyond. Thank you for your support of our independent brand.

Saanut 5/5 tähteä

Really good quality stuff

Really good quality stuff, nice to wear and nice communications from them when you order. I'm very pleased with my new sweatshirt 🙂

15. toukokuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Hi Sam, Thank you for your great review. glad you love the quality of your sweatshirt. we really appreciate your kind words and support. have a great day and many happy adventures ahead.

Saanut 5/5 tähteä

Exceptional quality

Love the quality of Sutsu items & this was no exception.
Excellent, soft material. Looks & feels good & washes really well.
I will definitely shop again, with this ethical & professional company.

11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the awesome review. Hope you have lots of adventures ahead this year and beyond. Thank you for your support of our independent brand.

Saanut 5/5 tähteä

Great Company.

Having previously been gifted a sweatshirt which I love, I was keen to order a t-shirt too. My wife bought me one for my brirthday at my request and am very pleased with it. As I now know the size and fit are great for me I'll be getting another couple for my upcoming summer holiday.
Also, as I work for a B-Corp registered business who are also signed up to Ecologi, buying from a like-minded ethical company was a no brainer.

2. kesäkuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the great 5* review. Hope you have lots of adventures in your new Sutsu T-Shirts and thanks for the continued support of the brand. Nice to read you work in a similar way ethically also. We really appreciate the support.

Saanut 5/5 tähteä

Great eco choice

I've bought a few t shirts from Sutsu and they're great. Good quality and fit. have a had a few comments re the designs. Stands out from the crowd.
Being made to order is amazing, and I have never come across another company that is so transparent. One of my favourite go to brands for sustainable clothes.

4. helmikuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the awesome review. Hope you have lots of adventures in your new Sutsu T-Shirts and thanks for the continued support of the brand. Drop us an email and we would be happy to gift you a 10% off discount for taking the time to review (just in case you fancied any more T-Shirts). Adventure awaits.

Saanut 2/5 tähteä

Sutsu tricked me into buying a…

Sutsu tricked me into buying a sweatshirt by advertising a picture of a sweatshirt I liked - and then sending me a sweatshirt with a completely different fit. They admit that the picture on the website doesn't depict the sweatshirt I received - it's just not good enough! Now they keep spamming me with e-mail ads even though I asked to unsubscribe. Bad experience.

3. huhtikuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the review and am very sorry that you feel "tricked" into a purchase and that what you received was not as expected. Since the 17th Feb we have a clearly stated pink box showing that the fit of the garment has changed and to advise customers to review their sizing accordingly. We have also sent a number of emails to you offering to replace your received garment with a slimmer fit replacement free of charge. At the time of writing this response we have not received a response to these offers. As for the email marketing, we are not spamming you as that would be illegal and there is an option on the bottom of every email to unsubscribe which you hadn’t done (we have done this on your behalf). It is disappointing that we couldn’t resolve your frustration but our offer still stands to make good on your expectations.

Saanut 5/5 tähteä

Excellent service and sweatshirt

Excellent service and sweatshirt. Really lovely colour and soft material. I’ll definitely be buying more tops.

26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the awesome review Jack. Hope you have lots of adventures in it and we look forward to welcoming you back in store. Drop us an email and we would be happy to gift you a 10% off discount for taking the time to review. Adventure awaits.

Saanut 5/5 tähteä

Great company and lovely products!

What a lovely company and what lovely products. A jumper I ordered was too small and they exchanged for a larger as soon as I provided proof of postage back to them. Such a refreshing and great idea, and the new size fits me perfectly. Have already had a number of comments wearing it. Just a pleasure ordering from them from start to finish, love the company's ethos and mission about the quality of their products and the tree planting is a nice bonus. Will definitely be ordering again. Thank you Sutsu!

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the awesome & detailed review Tom. Glad to hear the team were able to sort out the sizing and replacement for you quickly. Hope you have lots of adventures in it and we look forward to hopefully welcoming you back in store soon. Drop us an email and we would be happy to gift you a 10% off discount for taking the time to review. Thanks for helping us grow our forest to over 130k trees (at the date of writing this).

Saanut 5/5 tähteä

Can't recommend highly enough

Can't recommend highly enough! Before the order was sent they noticed that one or two of the items I ordered didn't match with the sizes on the rest of my order. This was an error on my part when placing the order that I hadn't noticed. The customer service is like nothing I have experienced before and has made this such a positive process! The clothes themselves fit brilliantly and were exactly as I expected

18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the lovely review Alex. Glad to hear the team caught the sizing issue before shipping the order for you. Hope you have lots of adventures in it and we look forward to welcoming you back in store soon. Drop us an email and we would be happy to gift you a 10% off discount for taking the time to review. Thanks for supporting the brand.

Saanut 1/5 tähteä

They didn’t send my order after…

They didn’t send my order after paying…. i wait now for 3 weeks

25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Update to the below response - As for 09/05 we have been unable to contact this customer to be able to organise a replacement. Sometimes couriers lose orders but we will always make good if you were to contact us.

Sorry to hear you are unhappy but we will always look to deliver orders. If you can email us on hello@sutsu.com we can resolve this for you. From this review we cannot tell your order number etc so we can't help - if you can provide details / email us we can get it sorted for you.

Saanut 5/5 tähteä

These guys are amazing! Quality support :)

These guys are amazing! Quality support :)

I ordered a jumper and 2 T shirts. The jumper was too large (their website used to recommend 'L' for someone who is medium).
I reached out to their support and they let me swap it. They recommended I get 'S', which was in fact way too small.
I spoke to them again and now I have a 'M', which fits great!
Just a note on sizing, I'm 178cm with what I consider standard length arms. The small was very short on my arms, Medium fits fine.

The T shirts seem lovely too. They are pretty narrow on the sleeve, but they are comfortable.
I've been looking for a good place to buy more environmentally friendly clothes when I really need new things. I'll see you next time for sure :)

5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the amazing review Jon. Stoked to hear that the team were able to resolve the sizing issue for you. Hope you have lots of adventures in your new stash and we look forward to hopefully welcoming you back in store soon. Drop us an email and we would be happy to gift you a 10% off discount for taking the time to review. Thanks for supporting the brand - adventure awaits...

Saanut 5/5 tähteä

I really like this company

I really like this company. I have a lot of the T-Shirts (probably about 10), as i like the fit and feel of them, i also have a couple of hoodies.
I have never had an issue with quality or delivery so some of these reviews really surprise me. I also like what the company stand for....well done

19. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice garments

Nice garments, very prompt and excellent customer service. I’d highly recommend this brand!

23. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Support that went above and beyond

I love the designs, but the support experience for me has been exceptional when I've needed.

Case in point, I ordered a sweatshirt in March/April 2022.after a couple of washes, the print started to come off. Other items in the delivery were fine, but for one the print seemed to want to leave the garment.

I didn't raise it with them at the time. However, when I was thinking about ordering again 18 months later, I decided to send a message to let them know there had been an issue. Amazingly, I was immediately offered a replacement, which I have subsequently received, worn and washed, and doesn't appear to have the same issue.

Outstanding work honouring this, unprompted, after all this time. They went above and beyond and I find it incredible that others have had such a bad experience when mine was so positive.

Big love for Sutsu from me.

23. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

High quality, eco friendly, worth the price

I’ve been curious about this brand for a while. A few years ago I bought many, plain coloured, high quality cotton jumpers from fatface that I absolutely adored and they became my staple wear over autumn/winter months. The colours have naturally faded over time so I’ve been looking for replacements.

Whilst initially intrigued by the various designs on site, there’s something about the simplicity of plain colours that speak to me, and I discovered the Long Haul Collection.

After some sizing issues on my side (not reading the site properly) I’ve finally ordered some I fit in, and the quality is brilliant - even better than my fatface ones to the touch, so far. They feel premium.

It’s early days and we’ll see how the colours last, and the website clearly states 4% shrinkage so anticipating this.

I was sent a few incorrect sizes for T-shirts and they were rapid on the chat & eager to sort - what more can you ask?

Recommended the brand to a few eco-conscious friends, and I consider this a brand I’ll be returning to, very shortly

29. syyskuuta 2023
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Slow fashion. Mediocre garments.

I'd ordered a couple of T-shirts in the past and they were fine. Not remarkable, just fine. They seem to use Stanley/Stella garments and have their own logos applied. These garments are available very cheaply online (you're paying a significant mark up for the logos). But that's how the fashion industry works a lot of the time. What I have had more of a problem with is delivery times and customer service. I recently ordered a baseball hat which I still hadn't received after 2 weeks. I then received an email asking me to choose a different style because they couldn't get hold of the one I'd ordered. I politely declined. I still haven't received the refund.

26. syyskuuta 2023
Oma-aloitteinen arvostelu
Sutsu-logo

Vastaus yritykseltä Sutsu

Thanks for the review but we were very sorry to read of your disappointment in the brand. Hopefully I can cover off some of your issues in response. In regards to the garments / fabrics we make our product with, I was sad to read that you give little value to the time, energy and creative process that goes into the prints and or embroidery. I would ask that you spend a little time investigating our products a little deeper and you would see a full accredited supply chain journey on every product page which also shows our pricing transparency – this should give you a little more insight into how little we make on each garment (which also doesn’t cover off any operating or marketing costs on top). Was sorry to see you were disappointed in our customer service – I can see we were slower than we should have been to advise to the stock issue and I can only apologise for this. As for the refund it was actioned the same day as you requested but the delay in the money arriving back in your account will unfortunately be with your card issuer refunding the transaction at their end.

Once again am sorry for your bad experience with this cap order but can I just say that every review (good or bad) has a significant impact on us as we are a small independent brand. I totally take it on the chin that we didn’t deliver this time for you but I would please ask that you do more research on the costs and production values before talking about what garments are used etc. I would be more than happy to have a further conversation / call on this so you can really see how little is made on each garment not to mention our commitment to ecological replanting, C02 emission reduction and charitable donations.

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