Don't bother shopping online if you think you may want to return it. The online sizing chart gives the under armpit size rather than chest size hence item way too tight. I had to pay for my own retu... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service. They were kind enough to exchange for an 'old style' Sutsu t-shirt which is more loose-fitting. Very quick responses to my emails. Very pleased with the t-shirt.
Yritys on vastannut
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Näytä lisää
Yritys on vastannut
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Yhteystiedot
71-75 Shelton Street, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- hello@sutsu.com
- sutsu.com
4,4
Erinomainen
170 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Come for their ethics, stay for the customer service
Not just great ethics, Sutsu offer 10/10 customer service. When they were unable to fulfil an order for a sand-coloured cap within their usual timeframe, Eimer from customer service reached out to offer me the option of receiving the hat in a different colour in time, or I could wait for the colour I ordered. I chose to take a different colour, as I needed a cap for a music festival. Amazon, who Sutsu use as a courier service, then delivered my cap while I was in hospital and left in a not-safe-at-all place. When I returned home from hospital, it had clearly been taken - as none of my neighbours had taken it in. Although the multi-billion $ corporation, Amazon, are still claiming they fulfilled their service (which Sutsu are appealing with my support), Eimer has arranged for a new cap to be sent to me free of charge. Please support this small business (and others) - especially when they are continually having to deal with the bigger guys doing them over. I would highly recommend buying from Sutsu and I have no doubt the quality will match their ethos.
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Tom, Thank you for taking the time to review and for your kind words on our customer service. We are sorry the delivery of your order was not given to a neighbour or placed in a safe place after organising a different colour for your cap. Thank you for all the information you provided so we can organise a replacement and also file the claim with Amazon. Thank you so much for the recommendation and for support an independent small brand, we really appreciate it. Thank you again for all your support Tom 😀 Team Sutsu
Great fitting t-shirts
Great fitting t-shirts, not too baggy. They wash well and keep their shape and softness. Will definitely be buying some more. I really like the breakdown of what makes up yhe cost of the clothes, and fact there is little waste from production.
19. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Dave, Thank you for your great review. We are really pleased to read you love your t-shirts and they are a great fit for you. Thank you for sharing how they wash and that you are looking to buy more. We look forward to seeing you again and thank you for your support in Sutsu.
Fantastic t-shirt
Fantastic t-shirt. Quality material, vibrant colours, cool unobtrusive logo and a great fit. I had to change because of a sizing issue and the customer service was outstanding.
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Ross, Thank you for your awesome 5* review. Glad you love your t-shirt and customer service were able to assist on the sizing for you swiftly. We wish you many happy adventures in your new titres and look forward to seeing you soon.
Trees and water trucker cap
Great style and fit. Very happy with the quality too. Manufacturing and delivery of product quick as well 👍
24. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Alistair, Thank you for taking the time to leave a review. We are really pleased to read you love the style and fit of your Trees and Water trucker cap and you are happy with the quality too. We wish you many fun adventures ahead in your new cap this year and beyond. Thank you for your support in Sutsu.
Great service and excellent quality…
Great service and excellent quality t-shirt
28. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Nicola, Thank you for your 5* review. Glad you love the quality of your new t-shirt and your kind comments on our customer service. We and wish you many happy and fun adventures ahead.
Lovely quality
Lovely quality, simple effective design, best fitting tshirt that I have found in years. speedy delivery, will be buying more
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Chris, Thank you for your 5* review. We are really pleased you love your t-shirt and it fits you so well. Thank you for your lovely comment on the design and quality, we look forward to seeing you again soon and wish you many happy adventures ahead.
The material feels amazing
The material feels amazing. The print and shirt fits really well and looks cool. Gets loads of compliments.
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Dan, Thank you for your 5* review and sharing how your item fits and looks. Glad you like it and are receiving lots of compliments. Thank you for your support in Sutsu and we wish you lots of fun adventures ahead.
Best jumpers ever
Second time I got something from Sutsu (for my husband) and the quality is absolutely amazing! I will start to buy for myself also, so many beautiful things. Thank you!
24. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Francesca, Thank you for your great review and for your repeat custom. We are so pleased you love your items like your husband did and we really appreciate your support. Thank you.
Great product and quality
Great product. What great is I bought some t-shirts and sweatshirts from Sutsu around 13 or 14 years ago and I thought the had closed down. I was really happy to find them again recently. The other great thing is the quality is as good as it was back then, so it's really good to see they have not cheaped out when their costs must've increased. I still have some of the older clothes I bought and they have held up so well. I also got these at a very reasonable price. Thanks Sutsu x
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Gregor, Thank you for your great review and for being with Sutsu from the beginning we really appreciate it. Great to read you love your t-shirts as much as you do your previous ones over the years. We wish you many happy and fun adventures and thank you for your continued support, as a small independent it it means a lot. Thank you!
Fab sweatshirt
Fab sweatshirt, fit as expected. ordering and delivery were easy and the colour is great. Very pleased.
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Becky, Thank you for your great 5* review. Glad you love the colour and fit of your sweatshirt and you found shopping with us easy. We really appreciate your feedback and we wish you many happy adventures ahead.
Love Sutsu t shirts!
Love Sutsu t shirts. Good quality, lovely and soft, and wash well. Really interesting and different graphics too. Buy one!
20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi A.G, Thank you for your great 5* review. We are so pleased you like the quality of your t-shirts and they are washing well. thanks you for sharing. Glad you like the designs they are all done by our founder. Thank you so much for your support, we really appreciate it as an independent brand.
Great customer service!
I ordered 2 sweatshirts on the 26th of June. They were dispatched with Amazon delivery. As usual Amazon just dumped the package outside my front door (apparently) needless to say they were not there when I checked. I contacted Sutsu who were great and have arranged replacements with a different courier. If only all companies dealt with issues as quickly and efficiently. Thanks Guys!
3. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Simon, Thank you for your awesome 5* review, we really appreciate and so glad you contacted us direct so we could look into this for you and rectify the lost order with a replacement. You're welcome and we are always happy to help our customers and sort any issue. We hope you like your sweatshirts when they arrive via the other service we will email you when they are finished and shipped. have a great day and thank you.
Very nice designs but very poor quality…
Very nice designs but very poor quality garments. Look old and done after a couple of wears. Shame
30. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Scott, Thank you for your review and for your kind words on the Sutsu designs. I'm sorry to read of an issue with your t-shirt. Please do always feel free to contact us direct first before reviewing on our web chat or email hello@sutsu.com as we are always happy to help and rectify any fault if we are made aware of it direct as it helps us as a independent brand. I have checked our system and I am unable to find you or your order. Could you please email me direct on hello@sutsu.com, so I can look into this for you, as we have had customers who have had our t-shirts for years so I feel you may have a faulty one. I look forward to sorting this for you.
Great t shirt and customer service
Such a lovely, soft t-shirt and the customer service team was great when I needed help. Will definitely be buying again from this brand!
1. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Amy, Thank you for your great review and kind words. We are so pleased we could help and that you like your t-shirt. Hope to see you again soon and thank you for your support in Sutsu.
Fabulous company
It’s very rare you find a company that’s as committed to their customers as Sutsu. Nothing has been too much trouble for them. This was my first purchase but definitely won’t be my last.
26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi there Happy Customer, Thank you for your great 5* review, we really appreciate it. We are so happy we could assist you with your order and we look forward to seeing you again very soon. Thank you so much for your support in Sutsu. Have a great day.
Cord shorts
Ordered a pair of corduroy shorts, the quality is great, they fit true to size, not too long not too short and really comfortable to wear. Worth every penny!
22. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Daniel, Thank you for your great review of your shorts. Glad you love them and like how they fit. We really appreciate your support and thank you for your new order. We wish you many happy adventures in your Sutsu shorts.
Wonderful company
Really good quality and outstanding custumer service….
7. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Stephan, Thank you for your kind 5* review. Glad you love the quality of your sweatshirt. We thank you for your support in our independent brand and wish you many happy adventures this year and beyond.
Great quality and comfort
Really impressed with my Trees & Water 5 Panel Cap. Really well made, and only manufactured on ordering; fantastic environmental ethic. So comfortable. My favourite new work cap.
20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Jay, Thank you for your awesome 5* review. Glad you love the quality of your Trees & Water 5 Panel Cap, even better to know how comfortable you find it. We thank you for your support in our independent brand and wish you many happy adventures this year and beyond.
Edit reply
Issues with the order but got there in the end
I placed an order for 5 items for a holiday and received all at once. 3 items were great but one shirt I had been sent the wrong size and one I wanted to exchange the size on already had a smell of body spray/aftershave mixed with another unpleasant smell. Sutsu kindly advised I could donate the shirts to charity and I received 1 correct replacement but another wrong size was sent and had to be complained about before I finally had my order complete. I do appreciate the steps Sutsu took to rectify the situation but I’ll keep the 3* review as it was too late for me to take my other 2 shirts on holiday and an inconvenience on the back and forth to get sorted.
15. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Robert, Thank you for your update. I am hoping you have seen our emails to you in regard to your order when you initially emailed us which we alway request customers to do as we are always happy to help as soon as we are notified via our web chat service or via email. We are, as I mentioned in my emails with you a very small independent brand and sometimes we accidentally have a human error come into play and we accidentally send the incorrect size. As soon as we are notified by a customer on email we will organise the correct item for the customer. In regard to the other t-shirt, that should not have been sent to you as I mentioned and that has been rectified also as you know from our emails. We have shipped replacements to you as communicated in the size ordered and new t-shirt which were delivered by Royal Mail tracked for you I emailed you yesterday to see if you had received them. be great to hear back if you have received them. I wish you a lovely day and thank you for your patience while we had items updated and replaced for you.
Update - Hi Robert, Thank you for your updated response. I am sorry for the error and we did not quite get the replacements made in time for your holiday. As items are made to order and we do not hold stock due to being a sustainably run brand we do our very best to try and accommodate customers timings. I am sorry you have kept your review as a 3* and we hope you had a lovely holiday and will enjoy wearing the ones you waited for over the summer. Thank you and have a lovely day.
The smell
The smell! I know they call this out on their website, but it was so strong I had to wash them before first wear. And then you lose that new t-shirt feeling. Lovely designs though.
14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sutsu
Hi Mr Content, Thank you for your review. Please do always feel free to contact us direct with any queries as we are always happy to help. Feel free to email hello@sutsu.com. As we make to order and pack items straight away so we can ship sometimes the fixing agent can leave a slight smell and as you mentioned we do refer to this on our website. We do not stock items like other brands due to how we run the brand sustainably so airing the item or washing as you did with any new item helps remove this smell. thank you for loving our designs and we appreciate your review. have a lovely day and we wish you many happy adventures ahead
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