Sure Petcare Arvostelua 

Schnelle Lieferung und unkomplizierte Bestellung.

I recently experienced an issue with my SureFeed Microchip Pet Feeder Connect and contacted Sure Petcare Customer Service for assistance.

I was genuinely impressed with how quickly and professionally everything was handled. After contacting support, I received a prompt response with clear troubleshooting instructions. I provided the information and video they requested, and within hours they had reviewed the issue and arranged for a replacement unit to be sent to me completely free of charge.

The replacement was dispatched straight away, there was no need to return the faulty unit, and the instructions provided for setting up the new feeder and transferring my cats over in the app were clear and easy to follow.

The whole experience was absolutely hassle-free. It's refreshing to receive such efficient, friendly and straightforward customer service these days.

A special thank you to Philip and the Sure Petcare team for resolving the issue so quickly. Excellent products backed up by genuinely excellent customer service.

**Highly recommended — five-star service from start to finish!**

Judith put me at ease when she creatively supplied a free add on which solved a challenge we were having with the flap.

I fully recommend Sure.

I had a broken microchip cat flap door whilst the unit was under warranty. When I contacted the customer service they were very friendly and helpful. They promptly dispatched a free new door which I received the next day. The door has now been fitted and we have one happy cat! Overall very pleased with the service given and the end product.

Die Bestellung und die Lieferung waren problemlos

Wonderful customer service when my microchip pet door stopped working; Philip and Amy helped me though some tests & sent me replacement buttons to fit free of charge. Eventually I replaced the old door with a new one, the original having given long faithful service with my Maine Coon cat crashing through it several times a day.
Highly recommended.

Superschnelle Lieferung! Installation war sehr einfach, ebenfalls das Eunrichten des Hub. Es funktioniert einwandfrei.

Super schnell hervorragend jederzeit wieder

C’est la deuxième chatière Sureflap que nous achetons. La première a fonctionné 15 ans. Achat très utile et fiable

Super schnell beim Versand und die Ware ist Top und bis jetzt verlässlich. Danke

Un vrai service de Qualité, un produit fiable et facile à installer. J'utilise depuis 3 ans et je vais en acheter un deuxième pour équiper un nouveau logement. c'est vrai que le dévérouillage fait un peu de bruit mais cela permet d'être informé que le chat rentre ou sort. Aucun chat extérieur n'a pu rentrer frauduleusement chez nous par la chatière, le filtrage est très efficace. Les piles durent 2 mois dans ma configuration avec un chat.

Toller Kundenservice und schnelle Abwicklung! Wir waren begeistert!

Sono estremamente soddisfatta da questa azienda, ho acquistato una porta per microchip per animali due anni fa e ho avuto bisogno di assistenza un paio di volte. Devo dire che il servizio è eccellente e l'assistenza super ! Il prodotto è fantastico, i miei gatti amano la porticina e funziona benissimo! Consigliatissimo!

I’ve been using a SureFlap Microchip Cat Flap for over 10 years now – currently being on my second one due to an extension build. I have only had issues on two occasions - which were both of either my own or my cat’s making (i.e. not build quality). On both occasions I contacted customer services for advice who were exemplary. Both times, I was responded to same day by email and subsequently provided with a new part next day delivery which completely resolved my issues. In my opinion and experience, Sure Petcare is an excellent company who make quality products with commendable customer service. I shall continue to happily recommend you to others.

Philip was always so kind and helpful and explained everything really well and helped me get to the bottom of the matter as fast as possible 👍

I’ve bought 2 of the cat flaps for microchipped cat and they work a treat. Large in size and a little costly but easy to install and simple to programme.
And importantly, no more random cats getting in and fighting with mine!

I own 3 microchip feeders, 1 of them developed an issue and after a video call the gentleman agreed that the feeder was broken beyond repair as the feeders come with 3 years warranty it was no issue to send out a new unit. Call handler was very helpful on the video call going through different settings on the feeder to make sure it wasnt user error.

I have recently changed
from a single entry cat flap (locks one way) to duel microchip access cat flap (locks both ways) . After reviewing for a few days, it has prevented a local Tom cat from gaining access (using his claws to open the flap) to my property,
While allowing quick access For my cat without issues. Works seamless with my cat microchip, no need for a cat collar!

Contacted Sure Petcare as my chip activated catflap had failed. They responded quickly and efficiently and upon accepting it wasn't functioning as it should sent out a replacement without quibble