Superior Seating Arvostelua 

Vastaus yritykseltä Superior Seating

30.10.2017

Dear Amanda,

What a disappointing review! We truly did not expect it.

Regarding customer service, sorry to hear it meant nothing to you - we really tried to make it right and as a business owner yourself, you know mistakes do happen.

We have credited the amount you paid for the sample you received (being the wrong item) for the order you had placed initially. We were sorry that you received the bar stools in a different color than those you originally chose.

When you ordered more, we credited you $220 for your order which was 50% off the original order of bar stools and provided an expedited shipping for this order. We felt it was not a small amount of credit as you indicated on your review. You said that the additional order was LATE. Based on our records and the expedited shipping for which we did not charge you, you received your order quite quickly.

Lastly, and most disappointing, nowhere in your review did you mention the quality of our product. We take that aspect of our business very seriously.

On behalf of all of us at Superior Seating, we wish you best of luck with your business and all your new endeavors.


Sincerely,
Jane Petrillo

Vastaus yritykseltä Superior Seating

2.9.2017

Hi Scott,

We are very sorry to hear what you have described above. As per our records, you placed your order on June 13th. After payment clearing and production, your shipment left our NJ factory on June 23rd and was delivered to you in Utah on July 1, well within the 7-10 business day time window we provide our long-distance customers for shipment. Please be advised that a turnaround of 2 weeks from NJ to Utah is practically unheard of in this industry.

Nevertheless, with regards to the rudeness of the 3rd party freight carrier driver, we agree that this is truly unfortunate and unacceptable and we raised it with the primary freight carrier as soon as you had appraised us of the situation via email. We were in touch with you via phone and email regarding the situation on numerous occasions. The last email exchange between both parties is listed below for your records:

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Sun 7/2, 10:58 PM
amberja73@hotmail.com;
Superior Seating Sales

Hi Amber,

Ed Bradley from Superior Seating support here. Thank you for the note and I am deeply sorry that you had such an unpleasant experience with one of our freight carriers. We work with a large network of freight companies and appreciate this type of feedback. I agree that this is completely unprofessional and unacceptable and will look into this matter with utmost urgency. Did you happen to get the driver's name or any other information you could share with us? In the meantime, for your troubles, we would like to extend you a 10% discount on your next purchase.

Finally, we sincerely hope that at least the delivered products have met your quality expectations.


Regards,

Ed Bradley
SuperiorSeating.com
Tel: (866) 213-2401
Fax: (866) 227-1203



From: Superior Seating Support
Sent: Sunday, July 2, 2017 12:54 AM
To: Superior Seating Support
Subject: Contact Form



Name: Scott Lewis/Amber Acord
Email: amberja73@hotmail.com
Telephone: 8017180039

Comment: Hello,
We recived our shipment just this evening at 6:10 PM.
The driver. called me twice yesterday to try and schedule times, changed times and days on me both times. Then this morning he called and said he couldn't make it till Sunday morning, I scheduled some help to meet him Sunday at 7 AM. He called me once again and said he could make it at 7 PM Saturday (today). So again I scheduled help for 7 PM this evening. He arrived early and was very belligerent to another worker whom wasn't the ones I had scheduled. He swore at him and said he was going to take the items with him because he had another delivery. He did not call and tell me he was going to be early. He called me and left me a message that no one was there to unload the items and sounded furious, he did not know he didn't hang up his phone and I could hear him swearing and yelling things at my co-worker and acting very, very unprofessional. This IS NOT acceptable!!!!
I would appreciate a manager or someone to get ahold of me ASAP on this matter. who are you hiring for transport? For he was very, very unprofessional, rude and very unkind. On top of it all I was quoted a 7 day delivery on my first quote. I truly didn't have a choice for they were paid for in full at the time of the order.
Sincerely a very unhappy customer,
Amber Acord


Ed Bradley
SuperiorSeating.com
Tel: (866) 213-2401
Fax: (866) 227-1203

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Scott, as you can see, we did inquire whether or not at least our products met your expectations at the time of the incident. We did not hear anything contrary until your review here 2 months later. Superior customer service is at the core of Superior Seating - for this reason we have our phone lines open for our PST customers at all times to ensure we provide the best experience possible. At the end of the day we tried out best to make the situation whole and are sorry it did not meet your expectations.


Regards,
Ed Bradley