Superior Seating Arvostelua 

What an incredible customer experience—if your goal is to test the limits of someone’s patience.

I picked up my chairs, only to discover they gave me the wrong ones. No problem, mistakes happen… except every person who answered the phone seemed completely clueless, so I had the pleasure of calling over and over again to explain the same issue.

Since the mistake was theirs, I had to fight just to get them to deliver the correct chairs. Apparently, they expected me to rent another truck at my own expense to fix their error.

Three weeks went by with nothing resolved. I finally said I was done, didn’t want the chairs anymore, and requested a refund for the items I never received. They refused. So I filed a chargeback.

Miraculously, days later they decided to issue a refund “as a favor.” How generous. After wasting an entire month of my time, not once did anyone offer a genuine apology.

But the best part? They threatened to withhold my refund unless I removed my negative review. That’s a new level of customer service.

And if that wasn’t enough, they spent the morning repeatedly calling my business and harassing my employees—about 20 calls to the business and another 20 to my cell phone. Forty calls in total. Imagine if that much effort had gone into fixing the original mistake or improving customer service instead.

After everything that happened, it’s hard not to conclude that this wasn’t just incompetence—it reflected a complete lack of honesty, integrity, and basic respect for customers. Businesses make mistakes. Genuinely decent people own those mistakes, apologize, and make them right. Instead, they chose intimidation, threats, and harassment. Their actions speak for themselves.

Place is terrible never had a order off them on time tell you all what keep away from here from this company I would highly recommend hadleys 👍👍👍👍

Beyond disappointed. We had orders booths for our restaurant in 2021. We decided to expand our booth seating area this year. I reached out to Superior and had them send me the invoice from our 2021 order to confirm I order the exact same booths that we currently have. Placed my order and they confirmed that they would match exactly. 6 weeks later we received them and they are NOT the same color. They are similar but definitely not the same and it is noticeable. It looks like they sent us the wrong color in 2021 but we had nothing to compare them to at the time and just assumed the website had a color variation. When trying to get them to make it right they basically blame me and said I should’ve sent them a picture of our current booths, yet never asked me to do that when I told them I want to make sure they match. They offer me a $500 refund for the “inconvenience” and refuse to do anything else to make it right. Now I’m stuck with several thousands of dollars worth of booths that don’t match. I would never work with them again due to their refusal to admit their mistake and fix it.

As a brewery owner, I recently kitted out my bar with chairs from Superior. Their selection is top-notch, and prices were decent. Had a bit of a mix-up with delivery dates, but customer service sorted it out pretty fast, even if it took a couple of calls. The chairs look stellar in our space, really matching our vibe we've got. Definitely recommend, just double-check on those delivery times!

****Anyone trying to replace or buy chairs or stools for home or a business. I would be very very careful dealing with Superior Seating in Kenilworth NJ.

Flash back to September 2022…I bought new bar stools and within 3-4 months they were already broken! I called the company which then gave me a long run around and refused to replace the stools. They offered to sell us the same stools but at a discounted rate! Smfh. I then told them I would be calling the better business bureau so they then tell me they would allow me to go to a warehouse to possibly fix the stools. To make it seem like they are trying to help us. This is going on for months might I add. We didn’t finally get the address until last week sept 2023!!

The warehouse then states they can’t fix them and still will not replace the stools but we can pay $25 each stool for a different model which don’t match the set we purchased of stools and chairs for our business. Then the sales guy who sold me them Ed said I have to again speak to someone else in the company named Jane the sales manager whiuch was the one who originally gave me the run around (which is the most rude and unprofessional person you could speak to might I add my husband could barely get a word in with her) so once again we are being bounced to someone else with no real solution and they do not stand by their products.

This is the worst most unprofessional company I have ever dealt with!! I informed them I will be speaking to our attorney and filing a claim as I have exhausted every avenue to try to fix this situation and keep a good relationship with these people. Do yourself a favor and be careful. The floor models are not what they are sending out. Ed even admitted to us we probably received a bad batch!! Smfh. He then said since I will not take the offer of paying for new stools and taking it as a loss that he will not do anything for us. Absolutely disgusting and disappointing !!

We ordered new table tops from Superior Seating, the teak wood is so smooth. The shopping process was so easy.

Chairs and tables were shipped quickly and are well made - durable and sturdy. It's amazing and I love it!!!

Wonderfully made furniture for commercial use. Everything was as described and was delivered in a timely manner.

We received metal chairs with a wooden veneer back & seat from Superior Seating and they arrived without damage, are very comfortable, and look great within the Mellow Mushroom restaurant. Highly recommend and will order from Jane again for stores in the future!

We have purchased different styles of chairs and tables. Chair was fine. Delivery was abhorrent. The driver could not have been any ruder. Very unpleasant and demeaning.

Quality furniture, great guidance from experienced sales person. Made buying over the phone easy. Delivery right on time!

I wish I could attach a picture to my review. I got an absolutely perfect mix of stools and chairs. The quality is far more superior to what I had expected for the price we paid.

A very argumentative company. They advertise quick ship yet LIE to get your money then just LIE some more to make customers mad. If they just would have been truthful and stated no companies will ship for them or they would charge a little more to get a good company moving their products they might actually be a successful company. After this I wont recommend them. Was notified today 14 days since they received payment in full that they will be canceling my order and returning my money in full. They also did not like that I placed a review after no answers from customer service. Then Mr. Bradley Emailed me to voice his concerns as to my review and stated I should receive refund tomorrow. Will keep you updated. Well, I received a receipt saying I was refunded 4 days ago yet it's still not back in account. I cant understand how a company can suck the money out yet not return it as fast. Either they dont have the funds or the receipt is fake. Stay away from these dishonest company and pawns for employee's.

I ordered 60 dining room chairs. They are excellent quality and they delivered in a very timely manner. I would definitely order from them again.

Great customer service and quick delivery time. Selma at Superior seating was a great help!

Great product and great prices, honestly one of the best around and I did a lot of research before choosing them.

The driver did not call the contact on the order. They delivered to the wrong building. The customer (and 10 volunteers) had to move all 100 chairs to the correct building. I have a very unhappy customer. Why no call?

The folks at Superior Seating were super helpful and very quick to respond. We found precisely what we were looking for from their extensive selection. The delivered as promised! Great experience for us to work with them.

Customer service was outstanding! Very helpful and responsive staff...and the tables and chairs were delivered in a timely fashion considering how quick I needed them! The tables and chairs look nice and feel sturdy, except for the fact that they scratch very easily. Even lightly pulling a cardboard box from one side of the table to the other scratches it...and that was determined by accident. Other than that, great product!

Quality tables in both look and structure. The only hard part was the minimum order amount so not ideal for smaller establishments. Ordering process was easy and the turnaround time was better than expected since ordered during a global pandemic.