What an incredible customer experience—if your goal is to test the limits of someone’s patience. I picked up my chairs, only to discover they gave me the wrong ones. No problem, mistake... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
What an incredible customer experience—if your goal is to test the limits of someone’s patience. I picked up my chairs, only to discover they gave me the wrong ones. No problem, mistake... Näytä lisää
Yritys on vastannut
We ordered our chairs almost a month out and were under the impression that we would be able to receive them in a timely manner. We had to call DAILY to make sure they arrived-- which wasn't until th... Näytä lisää
I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the iss... Näytä lisää
Place is terrible never had a order off them on time tell you all what keep away from here from this company I would highly recommend hadleys 👍👍👍👍
Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture. Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses. Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.
721 Boulevard, 07033, Kenilworth, Yhdysvallat
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Julia made a rush order for us happen! She made all the difference and the customer service was incredible!
Jane is amazing person with great customer service. She helped me to pick out the right Funitures for my restaurant. Quality is top of the line!
Thank you Jane!
Customer Service was great! Will order again!
Items were of expected quality and delivery was very quick. Thankyou Superior Seating.
Customer service was excellent and the chairs we ordered are beautiful.
Still haven’t received over $3000.00 in chairs that I ordered 39 days ago and I was told that they shipped 16 days ago.
Horrible follow through when I ask about it they send me to the shipping company that tells me they are holding them in their warehouse until Superior pays them money that they are due.
I still have no chairs but paid in full a month ago.

Vastaus yritykseltä Superior Seating
We received our order and were very disappointed with the height of the chairs. They were suppose to have a "standard" seat height of 18"-20" and when they arrived, we noticed how ridiculously small they looked. They were 17" seat height. When i asked to return them, they had to have all of the original packaging, which had been mostly damaged durring the unwrapping. We were also told that is would cost us 30% of the cost to restock them. Now I'm sitting on 3k in chairs and tables that arent what i wanted.

Vastaus yritykseltä Superior Seating
Very good selection at excellent price. Timely delivery.
I would give a five star if the delivery company had been working with us instead of changing what they committed to and delivering at times that were not agreed upon.
Very pleased with our experience and the tables & chairs look great in our new cafe! Alexis was very nice, fun & helpful!
Ordered chairs, tabletops and bases. Chairs are great. Tabletops were the wrong color. Operations manager combative, unapologetic, and bothered by the situation. Sales team was understanding, but their operations guy did not care at all.
We received our tables and chairs 4 days late, after one of our pallets was lost at the San Leandro Shipping Terminal. When our delivery finally did arrive, one of our chairs was significantly damaged, and we had to order a new one. I think much of this was under management by the shipping company Ward TLC, but I think Superior could take more ownership of their products as they are en route to the customer. I had countless people over a four day span tell me they would call/email me back, but no one ever did until the very end of the process. Just poor follow up and project management. The chairs do look great outside our restaurant, but the service was poor, and it took more effort and follow through on our end to actually receive the chairs. If we hadn't been so pushy, who knows what might have happened.

Vastaus yritykseltä Superior Seating
Chairs were way too small and when I asked about returning them it is a 30% restocking fee and I'm responsible for $275 in shipping fees. So the chairs were $700 - 30% - $275 = not worth it.
Great product quality and packaged very well (protected from shipping damage). Please allow enough time to unwrap your chairs when delivered.
Great company.... ordered chairs for my entire restaurant...came quickly, and I love them. Ordered two additional chairs and the shipping was as much as the chairs. Additionally my order was misplaced, but once I contacted the company, the problem was solved very quickly. Very professional, friendly staff. I would order from them again, and I recommend them to my friends in the business.
Our order was completed on time and delivered within the estimated time. The tables and chairs look amazing and everyone comments on them.

Vastaus yritykseltä Superior Seating
The experience was fine except I don't understand why you don't just put shipping prices on the website instead of getting a freight quote. It is frustrating to have to add that step to the process.
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
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