Ordered multiple times from Sulfit and the customer service has been amazing every time. The quality in every product is unreal you can tell the owner really cares about the quality of their products.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... Näytä lisää
Yritys on vastannut
I returned several jeans which didn't fit. I have proof of delivery from Royal Mail with the package sitting in the reception are of their building. I have a photo confirming from the post man.... Näytä lisää
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Poor overall experience— no free returns and service doesn’t match competitors. The fabric is amazing, but the fit is not for athletic men, these will only fit extremely thin men, with smaller... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Yhteystiedot
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , Yhdistynyt kuningaskunta
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4,0
Hyvä
296 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I love their jeans
I love their jeans. Really stretchy and comfortable but with a nice fit. Got their trainers too which feel good quality.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you so much for your kind words! We're thrilled to hear you love the jeans and find them both stretchy and comfortable - that perfect fit is exactly what we aim for. We're also glad you're happy with the trainers and their quality.
We really appreciate your support and hope you continue to enjoy your pieces!
Really quick & reliable service
Really quick & reliable service, but most importantly great pair of jeans
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you for the great feedback! We're so pleased to hear you were happy with the service and even more so that you’re loving the jeans.
We really appreciate your support and look forward to serving you again soon!
Customer service is shocking
Bought many items from these and never had a problem, until recently… a pair of my jeans I bought from them split at the seam when the froth area is, I emailed them asking to help resolve but never even got a reply.
£50 on a pair of jeans to split a few months after purchase is shocking, and to not even reply to an email regarding is just as bad.
Won’t buy from these again which is a shame because some of their clothing is nice.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Hi Ben,
We're really sorry to hear about your experience — and even more so that your email went unanswered. We're a small team and, unfortunately, it looks like we missed your message maybe it went to our junk folder.
That’s absolutely not the level of service we aim to provide, and we completely understand your frustration.
We genuinely appreciate your support over time, and we'd love the opportunity to make things right. Please reach out to us again at support@sulfit.co.uk, and we’ll prioritise resolving this issue for you.
Thanks for your patience — and again, our sincere apologies.
Best regards,
Sulfit Customer Care
Said on website to order a size down…
Said on website to order a size down form normal size, did that, still way too big
22. toukokuuta 2025
Vastaus yritykseltä Sulfit Clothing
Thank you for your feedback. We’re sorry to hear that the sizing wasn’t quite right, despite the guidance to order a size down.
Sizing can sometimes vary depending on style and fit, and we always recommend checking our detailed size chart on the website before ordering. If you’d like, we’d be happy to assist you in finding the perfect size or discuss options for an exchange.
Please feel free to reach out to us at support@sulfit.co.uk so we can help resolve this for you.
Thank you for choosing Sulfit, and we hope to get this sorted for you soon.
Fantastic service
Delivery was superb and within a couple of days. I had problems with sizing on some items but the team were happy to exchange to get it right. Products are excellent and comfortable. Fantastic.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the speedy delivery and that our team could assist with sizing exchanges.
It’s great to know you find our products both excellent and comfortable that means a lot to us.
We look forward to serving you again soon!
Great product. Fantastic customer service
For a small clothing business, these guys are nailing it - the products are great and the customer service is excellent. I wish them all the best and I look forward to seeing what products they bring to the store in the future.
The slim comfort jeans are great - I bought two pairs - very comfortable and really nice quality. Probably going to buy more in other colours too.
Customer service wise, Josh and Laura are brilliant - responses were quick and they were happy to help me find the right sizes for the best fit for me, asking me what I was after and then making recommendations that were spot on.
They were also quick to help me return products that I had bought in the wrong size, sorting me out with easy exchanges as a result.
More than happy to recommend Sulfit to others.
4. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you so much for your incredible feedback! We’re thrilled to hear you’re loving our slim comfort jeans and that Josh and Laura were able to provide helpful, timely support throughout your shopping experience.
It means a lot to us that you took the time to share your positive experience and that you’re happy with our products and service. We can’t wait to bring you more styles and colours that you’ll love.
Thanks again for recommending Sulfit your support truly helps our small business grow!
Amazing service good quality clothes at…
Amazing service good quality clothes at a great price
20. toukokuuta 2025
Oma-aloitteinen arvostelu
great quality clothing and fits just…
great quality clothing and fits just right!
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Amazing product looks good even when…
Amazing product looks good even when washed I have now bought 4 pairs
Buy a size smaller than you normally take as they are very stretchy
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Great quality material
Great quality material ! Great fit !
10. tammikuuta 2025
Oma-aloitteinen arvostelu
NOT SLIM FIT, SIZING AND FIT IS WAY OFF
A while back I ordered a few pairs of the “Slim fit” jeans in different colours. They looked amazing on the website, and exactly what I was looking for & had nicer colours of jeans than similar instagram competitor clothing stores, for the same sort of price, (around about £50 ish) which is a perfectly normal price for decent jeans. So I went ahead and ordered them in my usual size 32 waist.
I was very disappointed upon receiving my items that they were all at least 3 sizes too big. And one of the pairs was 4 sizes too big even though they were the exact same jeans as the other pairs but in a different colour. They didn’t even look slim fit in the legs at all, More of a straight / boot cut jean. So even if I reordered and they fit me round the waist, I don’t see how they would be slim fitting at all in the legs.
It’s a shame as the colours of jeans I ordered were really nice, better than elsewhere, but the size and fit is just nothing like I expected. Unfortunately missed the return date too so I’ve lost hundreds of £££ buying the type of jeans that I could buy in the local supermarket for £20 but 3x too big. Definitely not worth the “decent jeans price tag”
Pleased to see that there is warnings about the sizing now on the website but I won’t be ordering from here again.
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Hi Jack,
Thanks for taking the time to share your feedback — we’re genuinely sorry to hear the jeans didn’t fit as expected.
We do our best to make sizing guidance as clear as possible on each product page, especially noting that our jeans run large and recommending customers size down. Ultimately, it is each customer’s responsibility to review this information before placing an order, and we encourage all shoppers to check the fit notes provided to ensure the best experience.
That said, we understand how frustrating it can be when something doesn’t work out. Even if you're outside the return window, please reach out to us at support@sulfit.co.uk and we’ll be happy to discuss a resolution.
We appreciate your interest in our styles and your honest feedback — it's what helps us grow and improve.
Best regards,
Sulfit Customer Care
Great fit comfiest jeans there ever was
Great fit comfiest jeans there ever was
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Excellent quality and fast delivery
Excellent quality and fast delivery! Purchased the smart stretch trousers in Light Grey and will be purchasing the black when they’re back in stock!
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Great styles great verity superb…
Great styles great verity superb quality and nice colours
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Fantastic shoes
Fantastic shoes, very comfy and very well made. Highly recommend
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Great quality clothing and excellent…
Great quality clothing and excellent customer service.
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Sneaky and Unusual Return Policy
I purchased two items from Sulfit Clothing during a sale and was really disappointed when they arrived — the quality did not match the photos at all. Naturally, I wanted to return them. That's when I discovered their very unusual return policy: if an item is discounted more than 25%, you're only eligible for an exchange or a gift card — no refunds.
Most of their items are constantly "on sale," which makes this policy feel like a deliberate tactic to lock in customers' money. Yes, I should have read the policy more closely, but this type of restriction is not standard and feels misleading. It's definitely left a bad taste and, unfortunately, I won't be shopping with them again or recommending them to others. Buyer beware.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Hi There,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your recent purchase. At Sulfit Clothing, we aim to be transparent with our policies, and we understand that return terms can sometimes be overlooked during the excitement of a sale.
As outlined in our Returns Policy — which is available on our website and agreed to at checkout — items discounted by more than 25% are eligible for exchange or store credit only, not a refund. This policy is in place to ensure we can continue offering high-quality items at competitive prices, especially during promotional periods.
While we appreciate that this may differ from some retailers, we make every effort to communicate this clearly before a purchase is completed. By placing an order with us, customers acknowledge and agree to these terms.
We value your feedback and will continue working to improve both our product and customer experience. If you’d like assistance with an exchange or credit for your purchase, we’d be happy to help.
Kind regards,
Customer Care Team
Sulfit Clothing
A very disappointing experience...
Having followed Josh for a number of years and always appreciated and enjoyed his content I was keen to give his brand Sulfit Clothing a try.
I purchased a grey zip hoodie and it arrived in a few days. The hoodie wasn’t very soft and not to my liking so I returned it (Within their 14-day policy and in an unworn/perfect re-sellable condition) and this is where the problems started.
Apparently, because I’d used a 10% discount code (Was a new customer) I wasn’t eligible for a refund and after a tedious email exchanged it became clear that they wouldn’t refund me my money. They offered me a gift card for the same value of the hoodie, however having returned the item within their 14-day policy and in an unworn/perfect re-sellable condition I am entitled to my money back by law.
I don’t understand why you’d risk clocking up a host of negative reviews, it clearly seems to be a problem from reading some of the other comments here. Just deploy a 30-day return policy on all items to keep things simple and to bring yourself in line with other retailers. It’s what online shoppers come to expect.
All In all, a really disappointing experience which has left me out of pocket and has put me off returning as a customer.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Hi Neil,
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear you were disappointed—especially as someone who has supported Josh and the Sulfit journey over the years.
We’d like to clarify a few points regarding your return. Our policy, which is available on our website at the time of purchase, does state that orders made using certain promotional discounts (including our new customer discount) may be eligible for store credit rather than a full refund. This isn’t something we hide or apply selectively—it’s part of the terms agreed to at checkout and is designed to help us remain sustainable as a small, independent brand.
That said, we fully understand this wasn’t the outcome you were hoping for, and we're sorry the return process felt frustrating. Our goal is never to make things difficult, and we appreciate your feedback on how the experience could be improved. We’re constantly reviewing our policies and communications to ensure they’re as clear and customer-friendly as possible.
We also understand that larger retailers often offer broader return windows and refund terms, but as a growing brand, we have to balance flexibility with operational costs. We absolutely value your support and are always open to feedback that helps us get better.
If you’d like to discuss this further or if there’s anything we can do to help restore some confidence, feel free to reach out to us directly at support@sulfit.co.uk. We’d be happy to speak with you one-on-one.
Best regards,
The Sulfit Clothing Team
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