Ordered multiple times from Sulfit and the customer service has been amazing every time. The quality in every product is unreal you can tell the owner really cares about the quality of their products.... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... Näytä lisää
Yritys on vastannut
I returned several jeans which didn't fit. I have proof of delivery from Royal Mail with the package sitting in the reception are of their building. I have a photo confirming from the post man.... Näytä lisää
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Poor overall experience— no free returns and service doesn’t match competitors. The fabric is amazing, but the fit is not for athletic men, these will only fit extremely thin men, with smaller... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Yhteystiedot
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , Yhdistynyt kuningaskunta
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4,0
Hyvä
296 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
bad quality
bad quality, not worth the money and exchange only when asked for a refund due to this. Please be careful when ordering. Much better companies out there for the price , made a big mistake
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Hi there,
Thank you for sharing your feedback. We’ve looked into this and are unable to locate an order under your name or email, so we’re unable to verify your purchase or assist directly.
We take a great deal of pride in the quality of our products and the level of service we provide, and we’re always happy to resolve any genuine concerns. Our team would never decline a valid refund request that falls within our policy.
If you did place an order with us, please reach out to our support team with your order number so we can look into this properly and help you as quickly as possible.
Thank you,
Sulfit Customer Care Team
Excellent products.
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support.
Update: Customer service reached out and resolved my exchange issue, apparently, my emails went to their junk. Great service, I am waiting for other products to be available in my size o I can make more orders.
2. joulukuuta 2025
Vastaus yritykseltä Sulfit Clothing
Thank you for your feedback and for being such a loyal customer — we truly appreciate your support and are glad to hear you love our products.
We’re really sorry to hear about your experience with customer service. We’ve checked and haven’t received any emails from you, so it’s possible they didn’t come through. Please feel free to contact us again at support@sulfit.co.uk , and we’ll be more than happy to assist with any return, exchange, or question you may have.
Thank you for giving us the chance to make this right.
Good product
The products have always been good. I experienced a bit of delay on the last order during the “black Friday” sales but it arrived eventually and was the usual good standard.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you so much for your continued support, we really appreciate it! We're glad to hear the products are consistently meeting your expectations.
We’re sorry about the slight delay during the Black Friday period; it was an unusually busy time, but we’re happy your order arrived safely and in the quality you expect from us.
If you ever need anything or have any questions, feel free to reach out to us via email we’re always here to help.
Thank you again!
Outstanding Quality clothing and service
Great deals and quality clothing and trainers . There shipping was very quick , not due to them I have had to echinacea some items , even that was super easier , there support team are quiz to response , been Dealing with Laura who was super helpful and nothing was to much trouble , lee up the great service sulfit
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you so much for your kind words! We're really glad to hear you’re happy with the quality of our clothing and trainers, and that your order arrived quickly.
We’re also delighted that the exchange process was smooth and that our support team was able to assist you so quickly and helpfully. We’ll be sure to pass your lovely feedback on to her!
Thanks again for the support, we truly appreciate it.
Worst company ever
Terrible company, promise refunds that never come and when you log a charge back with your credit card they say they have sent an imaginary credit note that was probably never sent all in an attempt to delay and already long process.
I wouldn’t buy from this store again, the quality of their clothes isn’t even that great.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you for your feedback. We're genuinely sorry to hear about your experience, and we can understand how frustrating this situation must be for you. We take all customer concerns seriously, and we’d like to clarify a few things to resolve this.
Regarding the refund and chargeback process, we always aim to handle such matters swiftly and transparently. If there’s been any misunderstanding or delay, we truly apologize for that. We have sent the necessary credit notes as part of the process, and we’re more than happy to look into any specific issues that might have caused this delay. Please feel free to reach out to us directly at support@sulfit.co.uk , and we’ll ensure your case is prioritised.
As for the quality of our clothes, we’re sorry that the items didn’t meet your expectations. We always strive to offer high-quality products and we value all feedback that helps us improve.
We genuinely appreciate your business, and we hope to find a resolution that will make things right for you. Thank you for your patience, and please don’t hesitate to reach out directly if you’d like further assistance.
Great quality and quick delivery.
Great quality and quick delivery.
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thank you so much for your positive feedback!
Thank you Sulfit!
Always had great service from sulfit, really great prices too, jeans are really comfortable, fit really well too! and really well made, always delivered quickly too!
Really recommend!
1. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Thanks so much for the review! We're so happy to hear you're loving the jeans – comfort and fit are key for us, so it's great to know it's working for you. Glad you're happy with the service and speedy delivery too!
Jeans are a great fit
27. lokakuuta 2025
Vastaus yritykseltä Sulfit Clothing
Thanks for the feedback! We're so glad the jeans fit you perfectly! Comfort and fit are what we aim for, so it’s great to hear we nailed it.
Skinny Jeans
The quality of your product is excellent. How they fit and look on. I have never been this satisfied with jeans before Sulfit
27. lokakuuta 2025
Vastaus yritykseltä Sulfit Clothing
We really appreciate your support and can’t wait to have you back for your next order!
PAID £6 FOR NEXT DAY DELIVERY
I placed an order on 23rd Oct and paid extra £6 for next day delivery. Today is 25th and the order still hasn't been dispatched let alone delivered. I have emailed them but not had any response. Very disappointed as I have paid £6 for nothing. Paid extra for next day delivery as I needed them to take on Holiday. Will think twice before ordering next time.
UPDATE 26TH OCT. AFTER THIS REVIEW, THEY EMAILED ME AND PROVIDED A REFUND FOR THE £6 NEXT DAY DELIVERY CHARGE TO RESOLVE THE MATTER
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sulfit Clothing
Hi there,
We’re really sorry to hear about the delay with your order, that’s not the level of service we aim to provide. We completely understand your frustration, especially as you paid for next-day delivery and needed your items for your holiday.
Unfortunately, due to an unexpected surge in demand during this period, some orders have experienced dispatch delays. That said, this shouldn’t have affected a next-day delivery, and we sincerely apologise for the inconvenience caused.
We’ve now refunded your £6 next-day delivery charge as a gesture of goodwill, and we’re doing everything we can to get your order to you as quickly as possible.
Thank you for your patience and for bringing this to our attention your feedback helps us improve, and we’ll make sure to prevent this from happening again.
Great service
Great service, sent a pair of jeans back as too big, easy to sort a return out and was contacted via email to ensure I got what I needed. The jeans are good quality and a nice fit.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Delivery was quick item I bought was…
Delivery was quick item I bought was good quality will buy again
14. elokuuta 2025
Oma-aloitteinen arvostelu
Great company
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Ordered a pair of shoes
Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Quality products. Very good customer service.
Got a delivery of 3 Jeans, but they seemed to be a differenct cut to what I ordered previously.
The CS was very efficinet and exchanged my products quickly.
Good quality jeans with some stretch.
Will be back to order more items.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Excellent Jeans & T-Shirts great…
Excellent Jeans & T-Shirts great quality , look & feel great on .
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Creaky trainers
Creaky trainers when you walk - annoying - style is ok though
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Great jeans ,really good fit.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
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