SUEZ recycling and recovery UK Arvostelua 

I had a lot of trouble initially to gain access to the company's online portal, having previously set up my personal profile. I was contacted many times by Natalie Morse, Customer Relations Officer who forwarded my case to their IT department. After a few attempts, we finally managed to re-set my password so that I now have access! Their persistence paid off.

Previously posted a review and the business replied to say that Customer Services would be in touch to resolve the ongoing issues...…several months have passed. Bins collections are frequently rescheduled (albeit with a proactive email informing us of the rescheduling). Even direct contact with Customer Services to raise issues do not receive a response - we had one bin collection rescheduled 4 times in a week.

Still not resolved my request to cancel the services as I have had no confirmation letter. Just goes to show that the communications with this business are appalling.

Arranged for waste to be collected at 9am, and this was not honored.

The person on the other end of the line knew our company details very quickly - she was exceptional in explaining what needs to happen next.

Service in Southend-on-Sea totally unacceptable with missed collections on a regular basis. Our bin collection has been missed Four (4) times during October and November. Each time we are told it will be rectified within 48 hours. Doesn't happen.
Our block is a 15 apartment block for retired persons and over the past 4 weeks our bins have not been emptied on the scheduled day and we have to raise Missed Bin collection tickets with the Council Service Desk. The ticket raised on Tuesday 11th November had not been processed as of 0700 this morning even though the Council Service Desk had been contacted numerous times during the week. We were informed each time that the matter was being progressed, but no action was being taken by SUEZ.

Beem overcharged on invoice, contacted 4 days ago still no response,
After missed collections and moved collection days now changed companies,

Helpful professional reliable staff
On time services

I’ve requested 2 suez 1100L bins to be removed as we’ve been subcontracted to Biffa, the case has been closed but no action taken or plan of action relayed? I don’t like to moan but we simply don’t have room for the extra bins. Case number 00938246.

Excellent service as always

Resolved a collection issue promptly. Well done and thanks.

Very good supply all the skips for B7s though had a bit of trouble in other areas. I would use them again but I prefer 40 yard skips not 35s due to transportation costs.
Though really they are a major player in the country giving out a few skips is not really what they stand for! excellent overall waste management company...

After ringing about having had missed collections the excuses for non collection were very poor, Fri31st Oct you said no site access, I was here all day, Tues 4th Nov you said, blocked access to site, road was open all day. You re-arranged my recycling collection to take place on 5th Nov and again no collection. Very poor service

A phone call would have made this a lot easier - rather than so many back and forth emails. I had suggested a phone call this was ignored.

Everyone is very Helpful and efficient. Great service

no action to fix the issue has been taken, our waste skip is still in a dangerous condition and someone has marked the issue as complete

Excellent customer service

High maintenance. For ever having to check if you have collected and then painstaking report if you have not and then remember to let your accounts know again when the invoice arrives for the full amount. A good customer service system would communicate this internally and raise a credit or reduce the invoice.

Put in a complaint regarding a failed bin collection (not for the first time) and they didn't get back to me. I sent 2 further emails before they responded.