Veolia UK Arvostelua 3 407

I've tried to set up a direct debit and they keep claiming my account number and sort code "don't match" — even after I sent screenshots of my bank account. After hours on the phone with multiple departments they admit it's a manual process and it may have been entered incorrectly. Shocking incompetence. Utterly useless company — I'm done.

Great collection service. Helpful and friendly Customer Service.
Competitive rates. Good sustainability approach.
Useful and intuitive online customer portal.

The staff are helpful and always do their best.

We have been using Veolia for many years and there are never any issues.

Kate was very helpful and even arranged another collection for us with ease. We find all of the customer service team very helpful when we call up.

All refuse collected exactly as per agreed schedules.

Camden Veolia
Stephenson way never gets clean or swept if we lucky. It busy street with business both side, staff and visitors.

Local residents leaving bags of rubbish daily and household rubbish.

We need daily clean, we lucky if we get twice a week. Poor service

Really impressed with this company. Gary is especially helpful, knowledgeable, friendly and professional and has held our hand all the way. Confirmed when we first made enquires they could collect and reviewed our site address before providing a quote. Something other companies failed to do. Always available and swift with his help. Good prices too. I would highly recommend

Crew staff constantly placing emptied bins elsewhere, obstructing driveways and pedestrians. Unempathetic about customers needs. Take details for assisted collection that do not reach SCC. 5 years of constant issues with Veolia, Rather than combative behaviour they should be ready to help the customer, after all without us they would'nt be in employment.

As a follow up to my original review, I have contacted the email address provided in this company’s reply, and despite providing all the details to the issue, I have received no answer or acknowledgment of my email. Makes me think the purpose of their replies to the reviews on Trustpilot is just to create the perception that they’re doing the right thing.

Continual problems with multi-site operations. Two cases raised with Customer support team, no acknowledgement or response.

Case ID 02535880
Case ID 02583128

What a wonderful experience I had this morning with Cindy. I rang regarding my site at Avonmouth and Cindy was ever so hopeful and polite. I have got answers to all my queries and she also set me up on the hub so going forward I can access our account. Thank you so much Cindy and all the best!

Kate B was very helpful with my log-in problem. Very pleasant and knowlegable

Veolia tanker driver nearly caused a pileup pulling straight out onto a busy roundabout.
Not a great advertisement for a company.

I contacted Veolia UK for an issue which was very quickly resolved by the customer service advisor. The agent was very polite, offered excellent customer service and care and was extremely helpful. I would highly recommend Veolia UK ⭐️⭐️⭐️⭐️⭐️

Jade responded to my chat request within one minute: I needed to cancel a lift due in 3 days time, and she organised that immediately for me.

This company is not trustworthy and has repeatedly failed to deliver the service promised. I booked and paid for an extra bin collection, which their customer service team confirmed. However, no one came to collect the bins.

This has happened multiple times over the past year, and it is extremely frustrating. I find it unacceptable that a company can continue operating with such poor and unreliable customer service.

I recently lost my phone on the street on Wednesday night, and what happened next genuinely restored my faith in people.

A gentleman named Klevis, who works with Veolia at the Norman Park Yard for Hammersmith & Fulham Council, found my phone, contacted my emergency contact, and then personally drove 30 minutes to return it to me. When I offered to compensate him for his time and effort, he politely refused.

This level of honesty and kindness is incredibly rare, and I cannot thank him enough for going out of his way to help a complete stranger. Veolia should be proud to have someone like Klevis representing them.

Truly outstanding service and an even better human being.

I have been using them for 4 years for hot water and heating and despite being very expensive, there was no apparent issue with their service. however....

My experience in the last two years with Veolia has been extremely disappointing.

For nearly two years, I reported that the hot water in my shower was not working properly. Because the issue appeared to affect only one tap, Veolia repeatedly dismissed it as “not their responsibility” and refused to investigate further.

During this time, I was left without proper hot water and had to try resolving the issue myself. I spent so much money in total attempting to fix the problem.

I also spent a significant amount of time going back and forth via email with no resolution.

What is most concerning is that the issue was only resolved after I was advised by a neighbour to report that all taps were not working. Once I did this, Veolia finally took action, and the problem has now been fixed for the past six months. The engineer was very helpful and managed to fix the issue in a heartbeat while also informing me he had to make the same amendments in other flats in the building.

This raises serious concerns about how customer reports are assessed and handled. I should not have had to misrepresent the issue to receive basic service.

Given that Veolia is effectively the sole provider for my building and charges substantial fees, I expected a far higher standard of customer care.