Stylevana Arvostelua 

Ordered twice before and they have taken a long time but I’ve received regular communication in the past so overlooked the wait.

However, I ordered on 22/09/2022 and my order still says processing. I haven’t had a single update. I have tried to check how much stock is left of certain items (this is sometimes this issue with this company) however that feature doesn’t work - helpful!

Customer service is absolutely terrible, I’ve never heard back from them for all 3 of my orders.

I have just received my order. It took 2 weeks - which is not bad coming from Hong Kong to UK. I emailed after one week because my order was marked as "processing" even though the site said items marked as "in stock" were usually shipped after 24 hours. I received a polite email back apologising for the delay and my order was shipped the next day. The package was trackable so I could see that it was on its way. I am content with my experience and wanted to leave a review because I was initially worried after seeing the negative reviews here.

Order arrived 17 days later. I knew they are Hong Kong based so didn’t expect a fast delivery but managed to procure a product that I couldn’t obtain elsewhere.
My experience was ok.

Please reply to my many emails regarding my order still shown as processing for an order placed on 22/08/22. Order no #BWSVUKA130300036
Check item(s) status

DO NOT ORDER FROM THEM
I placed order on 15.08
Never received even confirmation email, it looks like they try to get as much as possible money from customers before their scammed website will be shut down
I never had problem before buying online, but this scammers put me off completely

Hello,

I just discovered I made a mistake ordering from your company. The mistake I made was not reading reviews before placing an order.

I work very hard for my money and I would not allow a company to scam me and get away with it. Where is my order?

Your website says my order would be received within 5-7 working days and I ordered since on the 26th of August. I have not yet received my order or any update from your company.

IF I DONT GET MY ORDER BY NEXT WEEK, I AM REPORTING YOUR COMPANY TO MASTER CARD AND I AM GOING TO ASK MU BANK TO FORCEFULLY COLLECT MY MONEY FROM YOU

Order number: BWSVUKA130301975

I NEED MY PRODUCTS.

I honestly thought I was scammed as what I've read in the reviews here and the vagueness of the shipment tracking. I ordered last August 15. I was surprised to receive a small package from fedex today. Lo and behold, it was the items I ordered from the site. The items seem original, I mean, who would fake a sunblock from Japan that is around £6 (canmake-that is the original price in Japan) and Cosrx Snail cream (price is almost the same with the Cosrx official store in my homecountry in asia.-£12 ). 4 stars because its the cheapest I could find that ships here in the UK plus I got a free pore minimizing serum sachet. It would have been 5 if not for the 3-week wait.

DO NOT BUY FROM THIS COMPANY!!!! My order no. is #BWSVUKA130292774 and i still havent received anything!!!!!! they just gave me fake tracking number which i contacted Fedex and they said they cant track the parcel! Just give me a refund !!!!!!!

I have wrote a review with this site,and then I received a prompt their replying on Aug 16th.But I haven’t still got my order.
It passed over one month since I had ordered.
I asked them it again yesterday,so their answer was same as before (Due to the ongoing developing situation of COVID severity in Hong Kong, we are experiencing higher influx of customer messages.

In addition, there are service interruptions and delays, up to 7 business days, for our warehouse operations.)

As follows:(They sent me)

We have been advised that the new stock for the above item(s) will arrive on Aug 20.

The rest of the products are already allocated and fulfilled in your order.

This company is a scam, do not buy. I ordered in May and until now I have not received my products. I tried to reach them through customer service several times, and every time they wrote that they were sorry and that they were experiencing troubles with the courier and they would get back to me. Still no sign. It's almost September. No money back. No products.

Placed my order 3 weeks ago. Still not received. Have chased via email and got the Covid message another reviewer received. I'll wait and see whether I get a reply but definitely won't be ordering again from here

Dont buy from them if you need to return they will tell you to send it by air to hong kong.. they have no phone number and they dont reply to emails