Stylevana Arvostelua 

Slow delivery but unbeatable price-wise.
Placed an order 15th January, received it today 15th February. I already knew the delivery would take some time so wasn't surprised.
Communication was good all the way through. Didn't need customer support.
It might be slower than other places like Sephora, but for Korean beauty items, the price is divided by 5. As long as you're happy to be patient, this is a really good option. I'm super happy.

My order just arrived. It took 19 days to get it. Thus I'm giving 4 starts.
But the support team answered by questions about the estimated delivery time when I contacted them on the 3rd day after making the order.

Terrible customer service.
Placed an order on Jan28th. 9days later Feb6 no update on my order, if it was shipped already, nothing. So emailed them asking for an update the reply was they are still waiting for one of the items to be in stock which was coming on Feb8th (11days after the order was placed!) What??!!
If I did not email them I wouldn’t even know about the delay. I demanded my order to be sent for Express delivery because this is taking so long and I am religiously waiting for the products because I run out already. And I believe it is only FAIR to me. If I have known that ITEM WAS NOT IN STOCK I could have just cancelled it. But NO COMMUNICATION FROM THEM AT ALL.
Come Feb 9th they are telling me now I have to wait for another 6-10 working days for my order to arrived! Seriously??!!
Deeply regretted I used Stylevana.

I have placed my first order and after a 3 weeks awaiting time with no updates on mi account, I have founded that the company is a nightmare. I have placed the order on 20.01.2024 and I have received the order on 02.02.2024 with Royal Mail. I have received with my order also a small gift. I have gave 4 stars just because the company do not advice or keep you posted regarding delivery date. To be honest I will do not place another order.

Placed my order 4 weeks ago and still haven’t received anything! Get your act together!!!!! Such a joke

I've ordered 3 times the first one came in 7 days and the second order I'm 15 days
But the 2 recent orders one has taken 24 days and it says its been dispatched But when I track it it hasn't and the other order after 20 days has still not been packed and dispatched the website and the conformation emails say it should get dispatched a lot sooner idk why it take so long I have skin care priorities I cannot wait for them to dispatch my order whenever they feel like all they seem to be good at is posting discount codes on Instagram otherwise it feels like it's run by one lazy person

Te bloquean la cuenta te pierden el envio y para colmo de males te roban el €€€€€ NO COMPREIS AQUI HACEDME CASO!!!! SED LISTOS!!!

SCAMMERS! I order my cosmetics 1 month ago and still 0 info about shipping or refund!

I ordered 10 units of this serum. After one whole month they sent only 2 saying that these are the only two which we have right now.
I asked for a refund then they said that we dont offer any refunds.
Stay Away from them.
Very pathetic

I spent £375 on the website and it’s been one month and my order is still processing not delivered

They ignore my emails and do not respond I’ve emailed 100 times they ignore it, they replied once saying we out of stock and will ship when we get

How can you list items on your site you don’t have in stock and make me wait a month

I’m going away on holiday for 6 months now and I’m going to be without my skincare which I spent £375 on

Fraud of a company , never ever gonna order from here again just lies after lies after lies and now fully ignoring all my emails

Order - BWSVUKA130493279 & BWSVUKA130697989

I made an order with Stylevana EU on October 29th and contacted them as of Nov 6th to ask why my package had not shipped out. That is when they told me that two of my products where not in stock until Nov 20th and would then ship off then. I asked that they either ship out the products they do have and ship out the other products later or cancel my order. Since then there has been back and forth with days between their responses. I stated that was ridiculous to order something and not have it ship out till a month later. They said all the products were actually in stock on Nov 13th and that if I approved my order that they would ship them out. It has now been 7 days since then and the products have still not shipped from the day they said they would be. They refer to "processing time" which should be taking the products from their inventory and shipping them. They obviously do not have the inventory they put on their website but full fill orders and take peoples money. Bad business practices. I wouldn't order from them again as there's many other K beauty suppliers with similar enough pricing.

Such a scam! Avoid! How are they still in business? If you've placed an order and haven't received any updates, just do a chargeback. I ordered from them in August 2022 and never got my products. Emailed them so many times until a few months ago (September 2023), they agreed to give me a coupon of the amount I spent on my order (£134.14). I decided to give them a second chance and placed an order using the coupon but I had to pay for the shipping of £3.99. Again, items never arrived. Claimed to have issues with stock and cancelled my order and gave me what they claim to be a "full" refund, but only refunded £3.99. Such a waste of time. Such a scam! How is what they're doing even legal?

CHAD JONES OF STYLEVANA

The customer service didn't answer my question.

Can you cancel now the item:
Isntree - Chestnut LHA Jelly Cleansing Oil - 150ml
And
ISOI - Blemish Care Up Serum - 15ml- November 1, 2023

And refund me the money.

Than my order can be shipped right away.
Can you make this an urgent case, i can't wait a long time.

Or you can also refund the payment to my bank account and cancel the order

Otherwise PayPal will start a case with you and force to refund the money if you dont reply

Not sure why there are people giving them good review - the customer service is no existent and no one will respond unless you write a Trustpilot review.

The only positive side is that it has a big offering but the delivery takes hour. It says it will take 24 hours to have things shipped - lets see how quick it is this time!

Order #BWSVUKA130652557

I did an order on 16 sept and it still says ‘processing’ after two weeks. It should be shipped and be with my by now . No update on if they are waiting for products to be in stock (like other websites ). No way in contacting them either so this has lead me to believe this is fake and a scam.
Luckily I paid with credit card so will dispute it with my card company since I can’t get hold of anyone at this company

This company is a joke. It use to be alright some time ago. You could place an order and get your products, even if it took ages to get them, but it's all gone to the pits since then. It's as if dumb robots have taken over their company; customer service won't reply, nor resolve anything + your order won't arrive for some reason even though they claim to have shipped it. DON'T WASTE YOUR MONEY HERE. There are companies who are capable of running a functioning business you can buy products from.
If you have already paid them, you might want to make a police report, and contact your credit card company.

I placed an order on the 3/08/23 and received it on 15/08/23. One of item was damaged & leaked, so I send an email on 15/08/23 and didnt hear from customer service for 6 days. Then I got a response back on 30/08/23 (which 2 weeks later) offering me a coupon for that damaged item and I requested if they could send me a replacement for that. Then I got an email on 31/08/23 saying my order has been delivered and hope I am enjoying the products, I was very frustrated at this point as literally someone offered me a coupon one day before then next day someone else replies back saying my item is delivered and to enjoy the product. I dont think the last person replying the email even read my previous concern to why I wrote to customer service. Today is 18/09/23 and I still have not heard anything from customer service. Its been over a month plus and I still cant get a replacement for the damaged item. Please do not shop at Stylevana as their customer is 0/5.

I have been ordering from Stylevana for a few years, I thought I was satistied as their products are good, until something went wrong!
I ordered some items, of the items 3 were damaged, with leaking serum and hair mask all over the package. The 3 items that were broken were unusable. I emailed Stylevana and I got no response. This then went on for a while. I complained and then had someone called Katie Lewis email me back. They said they would give me a credit refund, but since then ignored all my emails and have not responded to anything I have replied.

DO NOT ORDER FROM STYLEVANA, they have zero customer service. I will take this to the consumer ombudsman. I suggest anyone else having the same issue do the same, they should be shut down!

Awful, never using them again
If I could give them 0
No delivery, they haven’t shipped my order and yet refuse to refund
Every time I ask I get told 10 days and then further 5-10 days and then 7 days and so on
Complete scam

Thank you Stylevana for my products. It has arrived in good secure packaging📦 no damage. Can't complain. Can't wait to use my products. Highly recommend ⭐⭐⭐⭐⭐