Nick the support guy is great, but there were so many hidden fees during the booking that when I paid I felt a bit robbed, but yeah nothing bad about the support team:)
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dzięki pomocy konsultanta z zespołu Student Room Flat proces rezerwacji był dużo mniej stresujący w porównaniu do innych znanych stron i aplikacji. Dostałam odpowiedzi na wszystkie nurtujące mnie pyta... Näytä lisää
Yritys on vastannut
Scrivo questa recensione riferendomi all’aiuto avuto da Nicolas durante il processo di prenotazione. Per ora è andato tutto molto bene, e lo ringrazio infinitamente per la pazienza che ha avuto nei mi... Näytä lisää
Yritys on vastannut
Absolute incompetence, badly run apartments, general rudeness, late to respond to inquiries by the inhabitants and threats to them as well. DO NOT GO TO ANY OF THEIR APARTMENTS IF YOU DO NOT HAVE SOME... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Student Room Flat is an online student accommodation booking platform that helps international students find safe, verified housing across Europe. We connect local and international students with trusted, verified housing providers, offering student-friendly rooms and flats in top university cities. We’re focused on making the booking journey smooth and secure. Every listing on our platform comes from verified property partners, so students can browse with confidence and book with clarity. From discovering options to confirming a stay, we support students throughout the process - so they can focus on settling into their new city, not stressing about where to live. Whether you’re planning a semester abroad or starting university at home, Student Room Flat is a reliable way to find and book the right place to stay online.
Yhteystiedot
Uruguayská 12, 120 00, Tšekki
- student-room-flat.com
4,2
Hyvä
71 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nick the support guy is great
Nick the support guy is great, but there were so many hidden fees during the booking that when I paid I felt a bit robbed, but yeah nothing bad about the support team:)
1. elokuuta 2026
Oma-aloitteinen arvostelu
Dzięki pomocy konsultanta z zespołu…
Dzięki pomocy konsultanta z zespołu Student Room Flat proces rezerwacji był dużo mniej stresujący w porównaniu do innych znanych stron i aplikacji. Dostałam odpowiedzi na wszystkie nurtujące mnie pytania, pomoc w poszukiwaniu pokoju oraz pewność że wszystko zrobiłam tak jak trzeba. Odpowiedzi były natychmiastowe co w przypadku rezerwacji jest nieocenione ponieważ liczy się czas. Jestem w pełni zadowolona z całego procesu.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for your kind review!
We’re really glad to hear that our team made the booking process less stressful and helped you feel confident at every step.
It’s great to know that your questions were answered quickly and that you received the support you needed while looking for a room. We truly appreciate your feedback and are happy you were satisfied with the whole process.
Best,
The Student Room Flat Team 💙
good website
good website! good communication with the customer service by email or phone.Specials congretulations to Nick for his replies!!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for your review!
We’re happy to hear that you had a good experience with our website and customer service - we’ll also make sure to pass your kind words on to Nick.
Best,
The Student Room Flat Team 💙
super good people living in there and super good location
So easy to check in, and the information of every detail was so clear.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for your kind review!
It’s great to know that everything was clear and that your arrival went smoothly.
Best,
The Student Room Flat Team 💙
Easy booking for students wishing to…
Easy booking for students wishing to have flatmates. The owner is easy to reach and here to communicate with you. You have housemaids and a modern and lovely and furnished appartments not too expensive for some being located in city-centres, as was my experience in Prague. Don’t hesitate, it is the best option as a student!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for your kind review! We’re very happy to hear that you had a positive experience with the booking process, communication, and apartment quality in Prague.
We really appreciate your recommendation and hope to welcome you again in the future.
Best,
The Student Room Flat Team 💙
Great service and communication
The communication with the responsible manager of my flat is very fluid and fast. They solved my problem of payment for the reservation in few days. The overall service is excellent.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you very much for your positive feedback! We’re happy to hear that communication with the property manager has been smooth, and that our team was able to assist you when needed.
If you ever need help finding accommodation abroad again, we’ll be happy to support you.
Best,
The Student Room Flat Team 💙
everything fine
Easy to book, although I arrived after check-in time, I was able to access the apartment and everything was ready. The apartment manager has always been kind and available to solve any problem.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for your kind review! We’re glad everything was ready for your arrival and that you were able to access the apartment smoothly. It’s great to hear that the property manager has been kind and helpful throughout your stay.
If you ever need help finding housing for another adventure abroad, we’ll be happy to assist.
Best,
The Student Room Flat Team 💙
Satisfaction
Collaboration with Booking SRF has so far been a pleasant experience! Quick and easy communication especially with Mr Nick and Mrs Erika Č.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for your feedback!
We truly appreciate your trust in our service and team.
Best,
The Student Room Flat Team 💙
Great service and perfect with visa…
Great service and perfect with visa assistance
15. toukokuuta 2026
Vastaus yritykseltä Student Room Flat
Thank you so much for your feedback!
We truly appreciate your trust in our service.
Best,
The Student Room Flat Team 💙
Good communication
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you for sharing your experience!
Best,
The Student Room Flat Team
Nicolas was very helpful to deal with…
Nicolas was very helpful to deal with while booking my room in prague
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you for your feedback.
We’re very happy to hear that Nicolas was helpful during your booking process in Prague.
We truly appreciate your trust in Student Room Flat.
Best,
The Student Room Flat Team 💙
I had good times and good memories
I had good times and good memories while staying in Porto in one of their accommodations, the booking team was great and accompanied me well!
I recommend
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you for your feedback.
We’re really happy to hear that you had a good experience in Porto and that our booking team supported you well throughout the process.
Thank you for your recommendation and for trusting Student Room Flat. If you ever need help finding accommodation abroad again, we’ll be happy to support you.
Best,
The Student Room Flat Team 💙
They helped me to book my bedroom with…
They helped me to book my bedroom with great professionalism. Always there if I needed them and always providing helpful answers. I recommend
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you very much for your kind feedback.
We are happy to know that you felt well supported throughout the booking process and that our team was able to assist you along the way.
Your recommendation means a great deal to us, thank you for your trust.
Best,
The Student Room Flat Team 💙
processo di prenotazione
Scrivo questa recensione riferendomi all’aiuto avuto da Nicolas durante il processo di prenotazione. Per ora è andato tutto molto bene, e lo ringrazio infinitamente per la pazienza che ha avuto nei miei confronti, ha risposto con calma a tutte le mie domande ed è stato sempre gentilissimo. Spero che l’esperienza a Porto, nell’Anselmo Coliving, sia altrettanto piacevole
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for taking the time to share your experience.
We are truly pleased to hear that Nicolas supported you with such patience and helpfulness throughout the booking process.
We wish you a wonderful experience in Porto at Anselmo Coliving!
Best,
The Student Room Flat Team 💙
I lived in Heroísmo Coliving for 5…
I lived in Heroísmo Coliving for 5 months. The room was furnished as shown on the website, and the overall living conditions in the apartment were decent.
On the downside, communication with the owner was very poor. We had to wait over 3 months to change kitchen equipment such as a frying pan. Additionally, at the beginning there were only two drying racks available for 13 residents. Although we eventually received more after requesting them, it took around 3 months for this to happen.
The cleaning service was also disappointing. The cleaner often did not respect our private space, rearranging personal belongings according to her own preferences. Moreover, many areas were frequently overlooked during cleaning.
On the positive side, I am very grateful to Student Room Flat. They supported me during an unfortunate accident, fully understood my situation, and allowed me to adjust our agreement in a way that worked in my favor.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you for taking the time to share your feedback.
It means a great deal to us that you appreciated the support from our team and we're pleased that we were able to help and find a solution that worked for you.
Your comments are very valuable and help us identify where improvements are needed, particularly in communication and day-to-day management of the property by the Host.
Thank you again for your feedback and for acknowledging our support.
If you ever need support finding accommodation abroad for future adventures, we’ll be happy to help.
Best,
The Student Room Flat Team 💙
During the room reservation process
During the room reservation process, I had some doubts and the person from the student center helped me a lot. She/He responded quickly to each of my messages and kindly guided me through the entire process.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for taking the time to share your experience!
We’re so glad to hear that our booking team was able to support you throughout the room reservation process and respond quickly to your questions.
Best,
The Student Room Flat Team 💙
Market Flat in Prague
I lived in the Market Apartment in Prague during my Erasmus and had a great experience. The booking and communication with landlords was super easy and the flat is in a perfect location to explore the city! We got help quickly when there were issues in the house and I received my deposit on time.
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you so much for taking the time to share your experience!
We’re happy to hear you had a great Erasmus stay at the Market Apartment, and that the booking process and communication with the landlords felt easy.
If you ever need accommodation for another stay abroad, just reach out!
Best,
The Student Room Flat Team 💙
Not recommand
I lived in Prague for 3 months, and I strongly advise anyone looking for housing here to think twice. It took them six months after my lease ended to return my deposit, and the entire experience was incredibly frustrating.
The living conditions were far from ideal—the Wi-Fi was non-functional for the duration of my stay, and despite multiple reports, it was never repaired. Many other fixtures in the flat were also in very poor condition. To make matters worse, half a year after I moved out, they insisted on deducting 3,500 CZK for "wall repainting." These marks were already there when I moved in, and I have timestamped photos to prove it. I contacted them immediately for help, but unfortunately, despite being aware of the situation, they seemed to overlook the issue and failed to intervene in this unjustified deduction by the landlord.
The contract clearly states that any damage must be reported within 15 days of move-out, yet they waited six months to claim this fee without providing any official invoices. If you don’t want to spend months struggling to get your money back from an unresponsive landlord and a platform that fails to protect its tenants' interests, I suggest looking elsewhere.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Hello,
Thank you for sharing your feedback.
To clarify, Student Room Flat (SRF) is a booking platform and does not directly manage properties, carry out repairs, or make decisions regarding deposit returns or deductions. However, as soon as this matter was raised with us, we immediately contacted the property manager to follow up and request clarification.
Based on the information shared with us, the reasons for the delay and the charges applied had already been communicated to you directly by the property manager. We understand that waiting so long for your deposit return was frustrating and understandably had a negative impact on your overall experience.
While matters related to maintenance and deposit settlements remain the responsibility of the Host/property manager, we always aim to respond promptly, follow up on concerns raised with us, and help keep communication open between both sides. Feedback like yours is important to us, as it helps us improve our service, address concerns with our hosts, and work toward a better experience for future tenants.
If there is anything further you would like us to review or assist with, please feel free to reach out to our Support team.
Best,
The Student Room Flat Team
RUINED MY ERASMUS
RUINED MY ERASMUS
The absolute worst experience I have ever had with a service. Spent 4 months living without hot water, black mold in my room that made me have to get medical help, no internet whatsoever in the room, broken appliances, leaks everywhere in the house (it was basically raining inside) and little to NO help from anyone. I had to stay in an airbnb for the last month because it was absolutely unlivable.
Don't be fooled, the owners of the house are the CEOs of Student Room Flat, which means they have no interest in helping you, only in taking advantage of students. They ignored most of our complaints and requests and tried blaming us for most of them.
I started negotiating ending the contract early because of the amount of unresloved issues in my room. They proceeded to deny these issues multiple times in spite of the photos and videos I continually sent. I spent over a month emailing the owner over and over trying to reach an agreement, only to receive very rude and dismissing responses everytime. I even had to resort to a lawyer to email her, who she proceeded to ignore.
I lived in CAMILO CO-LIVING with almost 20 roommates, most of them had similar experiences to mine. The house is very old, full of mold everywhere, broken and leaking and with strong structural damage. They claim to have fixed it, I think it should be demolished.
I can confidently say that Student Room Flat ruined my erasmus, a very big part of my time was worrying about dealing with them, living with the mold or trying to find a place to have a hot shower. Don't be fooled by the years old videos they post on instagram, where they delete or deactivate the comments.
Absolute scam. They should be ashamed of themselves.
PD: Notice how some of the 5 star reviews are from people who work for them...
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Hi Amira,
We’re sorry to hear you feel disappointed about your Erasmus accommodation experience.
We do want to clarify an important point: Student Room Flat (SRF) is a booking platform. SRF is not the property owner/manager and does not carry out repairs or on-site maintenance. These responsibilities sit with the Host/property management.
That said, because we take all feedback seriously, we contacted the Host regarding the concerns mentioned in your review. We were informed by the Host that:
- Your request to end the lease early was made late in the contract period and, under the lease terms, it was not legally acceptable to terminate at that stage without an agreement in line with the contract.
- They indicate that no issues were reported to them at the level described until the moment the early termination request was raised.
Repairs were requested and, according to them, completed when reported
- They acknowledge there was a leak following the heavy rains and storms in recent months, and state it was repaired weeks ago. But it did not concern your room. It concerned a room that was closed for repairs.
- They deny that there was mold in your room.
- They also state they communicated with you and addressed the issues that were raised.
We understand this is a frustrating situation. If you have any other questions or remarks, or if you’d like us to review your booking file and the messages exchanged with our support team, please contact us directly through Support and include your booking reference.
The Student Room Flat Team
My experience in Porto
I had a pretty good experience in Porto with StudentRoomFlat. My shared apartment in Barros Lima was renovated and had heating, which was really nice given the weather in the city. A cleaning lady came every week. The only negative point for me was the laundry room, as there was only one dryer for the entire building and nowhere to hang laundry outside or inside. I had to pay several times the dryer at a laundromat to get my clothes dry (the air is very humid in Porto in winter). Other than that, I would like to point out that their representative, Andréas, was very responsive and attentive to my requests. Thank you to him :)
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Student Room Flat
Thank you for sharing your experience in Porto and for your thoughtful feedback.
We’re happy to hear you enjoyed the apartment and that the heating, renovation, and weekly cleaning made a difference, especially during Porto’s humid, rainy winter months.
And thank you for the kind words about Andréas and how attentive he was throughout your stay. We’ll make sure your message reaches him. For us as a booking platform, it’s important to continue collaborating with hosts and property managers who are responsive and professional.
Best,
The Student Room Flat Team 💙
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