Stapehillworkshop Arvostelua 32

Ordered and today received a bespoke Heat Shield for my wooden mantel.
I would like to say that the customer service given by Stuart was beyond excellent, I contacted him a few weeks ago and reached out for some technical advice on protecting my wooden mantel after having a log burner installed and told by the fitter afterwards that the wooden mantel potentially was a safety issue.
I contacted Stuart who was extremely helpful, patient and gave really good advice to someone such as me who was completely out of her comfort zone, expertise area and stressed. Hopefully I can now get the heat shield fitted and finally enjoy my log burner. I would definitely recommend Stuart @ Stapehill Workshop for an excellent service. Thank you Stuart for your kindness.

Superb swing, outstanding quality. Would highly recommend to others

Fantastic item, very good quality at a fair price and extremely well packaged.

Package arrived within the expected time frame.
Communication with Stapehill workshop was excellent.
Packaging was exceptional and the mantle shelf withstood the rigors of transport by Royal Mail.
Lovely mantle shelf. Exactly what we wanted. Beautiful wood.
Thank you

The service from Stuart was fantastic and the mantel was superb. I originally ordered the wrong size, which was completely my fault, but Stuart refunded the difference and sent me the correct order. Having a mantel that can be installed close to the heat source enabled me to lower the TV significantly. The mantel acts as a fantastic heat deflector and I've had no issues since installing it (1 year ago).

Stuart was kind enough to respond to my email when I was seeking advice, and he did so in a way that clearly put my best interests first — even though it meant I wouldn’t be purchasing his own product. That level of honesty and integrity is rare. A true gentleman who prioritised giving the right advice over making a sale. Exceptional customer service throughout.

Easy to use website very clear explanations on products.
Emailed when the product was finished and with parcel force. Still in packaging as do not want to open until it gos on the wall. So I can update as soon as I have seen it. Now unwrapped very good quality good instructions would highly recommend.

Wow! What an amazing product! We ordered the mantle and a shelf. Fantastic piece of oak and extremely well finished. Couldn’t be happier.

Great idea to avoid the ubiquitous fake stoneware ones. Nice finish and supplied primer only so we could paint the heatshield to match. Good service prompt delivery.

I had a great experience with Stapehillworkshop. The mantle shelf was as described and of great quality, and delivered in a nice protective package. Stuart provided friendly and timely communication throughout. Would recommend.

Great product, very happy with the Mantel, workmanship is top quality. Easy to assemble and quick delivery. Only way I could have got the TV above the fireplace.

This is a great company, very high quality workmanship and delivered when promised.

I purchased a Solid Oak Mantel in Jacobean finish. I wanted a custom size and Stuart dealt with my enquiry in a polite and efficient manner.
This was delivered on time and well packaged.
The mantel is of impressive quality and finish and came with all the fittings.
Very impressed with Stapehill Workshop and would have no hesitation in recommending to others.

Excellent service! Product is a good quality.

Arrived on time, very well packaged. Well built sturdy shelf made with care. Fixings good, took a while to put up but that was down to my wonky wall not the shelf. It’s definitely not going anywhere now it’s on, it’s solid. Looks good very pleased with it. Would highly recommend.

Super helpful and great quality mantel shelf. Very happy with my purchase and would recommend 💯

Very good interaction. They were very helpful and responsive. The mantel looks great

Great service and product.
The mantel shelf arrived very well packaged and in perfect condition. My husband put it up without any problems.

Great product made to measure! The packaging was impressive and protected the item very well. Yet to fit it but looks reasonable straight forward.