Standert Bicycles Arvostelua 

424
TrustScore 4/5 tähteä

4,2

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I purchased the Kreissäge RS frameset in August 2025. As a professional bike mechanic working in a shop that carries top-tier brands (Cervélo, BMC, Orbea, Cube...), I set up and build high-en... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The frame came with high quality bearings n fittings, and a beautiful finish thats holding up well so far to all day rain/mud rides. The geo is comfy for me so far, no problem spending 6+ hrs in da sa... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Vielen Dank für diese wunderschöne und unfassbar schnelle Kreissäge RS. Von Beginn an lief alles reibungslos. Super Beratung vor Ort durch Heiko, unkomplizierter immer freundlicher Kontakt via Mail... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I've purchased a steal road bike frame set “Pfadfinder" from Standert bike. Sales, product tech., logistics team were customer-friendly and showed quick response to my requests. This purchase made... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Polkupyöräliike
  2. Maantiepyöräily

Yrityksen kirjoittama

Standert Bicycles is a rider owned performance and urban bike brand from Berlin that is filling the gap between bespoke bicycles and mass production.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

424 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(424)

28 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Kreissäge RS: A huge disappointment and non-existent customer support

I purchased the Kreissäge RS frameset in August 2025. As a professional bike mechanic working in a shop that carries top-tier brands (Cervélo, BMC, Orbea, Cube...), I set up and build high-end bikes on a daily basis. I had high expectations for this Standert, but its real-world handling turned out to be a mechanical nightmare—something I’ve never experienced on any other bike.
Key issues observed:
Catastrophic fork flex: As soon as you get out of the saddle and lean the bike even slightly, the fork flexes so much that the brake rotor rubs violently against the caliper. Out of the saddle at full power, it sounds like a clanking tin can.
Unstable and dangerous steering: The front end becomes vague and erratic under load. It’s extremely unsettling and, honestly, quite scary.
In my opinion, the aluminum frame itself isn't the issue: it's the carbon fork, which is very poorly made and severely lacks lateral stiffness.
The worst part is Standert's response:
After reaching out to them directly to find a solution to this obvious flaw, I was simply told that it was "normal". For a €2,000 frameset, that is completely unacceptable.
Verdict:
After less than a year, I ended up stripping the bike down and moving all my components onto an aluminum frame from another well-reputed brand. Instant result: zero rotor rub, a rock-solid front end, and perfect stiffness.
In short: €2,000 spent on a poorly designed product and customer service that sweeps safety issues under the rug. Save your money.

20. toukokuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Maxime,

Thank you for sharing your feedback.

We stand by the care our support team provides, but we take safety and performance feedback very seriously. I’ve consulted directly with our product team regarding your experience, and we would welcome the opportunity to inspect your frame and fork to evaluate the situation further and discuss potential replacement options.

I have just sent you an email so we can address this directly with you.

We look forward to your reply.

Saanut 2/5 tähteä

Nice bike - bad paint job

First of all the bike is comfortable and still feels fairly aggressive so it works for me both for bikepacking as well as racing. I obviously like the fact that it’s steel and has a threaded BB.
Also with its classic look and paint job it looks very good…until it does not! Unfortunately the paint starts to go off in different places without reason. It’s just badly painted on the frame and falls off. Thats extremely disappointing for a bike this price and supposedly made for adventure. I guess it will get worse over time. Never experienced that with other brands. No support from Standert since paint is not part of the warranty. Wouldn’t recommend this bike bc of that - looks matter especially for this price.

3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Moritz,

Thanks for getting back to us.

As we previously mentioned, this type of issue can unfortunately happen with any brand when applying or removing frame protection wrap. Because it's tied to third-party modifications, it isn't covered under our standard warranty.

That said, we'd love to help get you back on the road. We are more than happy to offer you a discount on a replacement frame. Please let us know if you'd like to explore this, or if we can help you with anything else at all.

Best,
Team Standert

Saanut 5/5 tähteä

Everything on point.

Everything on point.

War jut, danke!

6. maaliskuuta 2026
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hey Stefan,

Thanks for the kind review, we are so pleased you are happy with your purchase.

Enjoy every ride!

Team Standert.

Saanut 4/5 tähteä

Bad experience turned into a good one

I ordered a bike from Standert on April 3rd. I was really excited about it. After a lot of trying to communicate with Standert with no real succes I got the a message after six weeks that there was an error in the system and my bike was no longer available. These things can happen, but I would except some more communication and transparency from Standert. Updates about the process for example would help a lot.

Moving of the warehouse and changing phone system is understandable, but not a good enough excuse for the lack of communication i’ve received.

Luckily Josh turned my experience around and helped me a lot with a solution. He was really helpful and communication was much better.

Thanks Josh!

13. toukokuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Thijmen,

Thank you for the review.

We totally understand your frustration with your order and we are looking into this internally.

I can see one of our team is looking into this and will come back to you over the next couple days with an update.

We are currently experiencing some issues with our phone line which is why you can not get through but we appreciate the feedback on this.

Apologies once again and thanks for bearing with us.

Team Standert.

Saanut 5/5 tähteä

Die Abwicklung eines Lieferschadens…

Die Abwicklung eines Lieferschadens verlief völlig unkompliziert und entspannt...Die Kettensäge ist der Knaller, richtig tolles Rad!

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Stefan,

Thank you for the kind review, we are so pleased to hear you are happy with everything!

Team Standert.

Saanut 5/5 tähteä

Incredible customer service!

Every time I've reached out, the experience has just been great. Josh was particularly helpful on my recent enquiry and I couldn't be more pleased with the outcome!

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Ryan, Thank you so much for the kind review, we will share your feedback with Josh also!

Team Standert.

Saanut 5/5 tähteä

i really liked the design but it is the…

i really liked the design but it is the performance what really impressed me! the feelings on the bike are simply great and i really appreciate all the knowledge the standert team puts into make this possible!

4. helmikuuta 2026
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Thanks Ignacio for such kind words and for the great review.

Team Standert.

Saanut 1/5 tähteä

Months-long warranty process, constant chasing, no reliable follow-through

I’m very disappointed with Standert’s handling of my warranty case for a faulty left SRAM shifter. I first reported the issue in November 2025 and provided the requested information. From there, the process dragged on for months, with slow responses, unclear ownership of the case, and repeated requests for details I had already shared.

I was instructed to send parts in, then later told additional or different parts were needed for the warranty claim. The case also appeared to change hands, and I repeatedly had to follow up for basic status updates because nothing was communicated proactively.

In March 2026, I was told a replacement shifter was “on the way.” However, by April 2026, 7 weeks later, I still had not received it. When I asked for an update, I was again asked to provide the order number or alternative email to locate the shipment, despite the long email history and previous confirmation. As of today I have still not received a response to my two latest emails from last week.

At this point, the issue isn’t just the defective part. It’s the lack of competent warranty case handling and logistics. A premium brand should be able to run a warranty process with clear instructions, consistent communication, and accurate tracking. Instead, this has been a months-long, frustrating experience that has eroded my trust in the company.

28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Martin,

Firstly we really want to apologise for the delays, this was simply not acceptable from our side and we have discussed internally how this could have been improved in the future.

Whilst we had a new HQ move and leading up to the season the delays were not good enough and we will take this feedback on and look to improve in the future.

I can see the new shifter has now been sent and on the way to you, please reach out if you need anything moving forward.

Team Standert.

Saanut 5/5 tähteä

Un vélo incroyable

Un vélo incroyable. Beau, très fun à rouler, facilement upgradable. Très content de mon Kieswerk AXS. Encore plus après 6 mois d'utilisation. Je comprends vraiment la hype autour de la marque :)

4. syyskuuta 2025
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Thanks for the kind review Jordan, we are so pleased to hear you are enjoying the Kieswerk!

Team Standert.

Saanut 5/5 tähteä

Great!

I’ve had a truly great experience! The bike is of excellent quality, and you can really tell that attention has been paid to both details and materials. The design is unique and really stands out, which I absolutely love. On top of that, the customer service has been exceptional – quick responses, very helpful, and a genuine sense that they truly care about their customers. I cannot imagin bying a bike elsewhere. Highly recommended!

23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hey Anne,

Thank you so much for the kind review.

It is always great to hear such kind feedback, we will be sure to pass this over to the team.

Enjoy every ride!

Team Standert.

Saanut 1/5 tähteä

Great-looking bikes, but disappointing durability and aftercare.

I purchased a Pfadfinder around five years ago (new from Standert) and recently discovered cracks in both chainstays. Notably, neither crack is near a weld, and two independent bike shops were surprised to see both fail simultaneously. The likely causes suggested were a manufacturing defect, material inconsistency, or a design-related stress issue.

The bike has never been crashed or mistreated, has been regularly serviced, and always stored indoors in dry conditions. I’m also familiar with maintaining steel frames and have taken appropriate care.

Customer service was polite, but the response felt dismissive (including: "Its always sad when a bike dies :’(" within the initial response...). The issue was attributed to general wear, with links to maintenance guidance shared, and I was offered a 10% discount on a replacement frame. After further exchanges, it was made clear that as the bike was outside the two-year warranty so no additional support would be considered.

For context, I spoke with other cyclists and comparable manufacturers, where a more flexible, case-by-case approach is common - often including goodwill replacements, cost-price options, or “crash replacement” discounts of around 25% for issues close to the warranty period.

While I’ve really enjoyed the bike itself, this experience has reduced my confidence in the brand’s aftercare, and I’ll be looking elsewhere in future.

17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi Jack,

Thanks for sharing your feedback with us. We genuinely value your input, even when the situation is tough. I know it’s frustrating when a bike is out of warranty, but our team has to follow specific protocols for older frames.

That said, I’m glad we could offer you the Crash Replacement Discount to help get you back on the road. If there’s anything else we can do to support you, just let us know.

Saanut 4/5 tähteä

Scope Wheels- decent price but unnecessary delay

Didn't realise that Standert sold Scope wheels till I upgraded my Pfadfinder alloy wheels. The price was right and I live in Berlin so great: I went to the shop and ordered them and was promised they would be ready for pickup in the next couple of days. Unfortunately, I had to remind them after a week of waiting.

2. joulukuuta 2025
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hey Jonathan,

Thanks for the review, always great to hear from a local!

Apologies for the delay, we will look into this internally but if there is anything we can do to push it to a 5 star then please let us know!

Take Care.

Saanut 5/5 tähteä

Best bike ever!

I'm from Belgium and ordered a Standert Kreissäge in the Fresh RAW execution at the beginning of this year. I was in contact with Marlon and the ordering process went very smoothly. All my questions were answered, including those about changing the wheels. A proposal was made for the beautiful Scope carbon wheels, which I am extremely happy with!

The delivery was in two parts: first the bike and then the wheels, but that all worked out fine with a little help from my son. Following a recent price reduction, I was even promised a refund. I haven't received it yet, but I'm confident that this will be sorted out soon.

The bike itself is a dream come true for me. I took it for its first few rides and the difference with my 12-year-old Canyon is remarkable. The shifting is a real joy, and the agility of this Kreissäge alu-bike is top-notch. It is a race-ready machine with modern features and classic aesthetics. I love this bike so much

Keep up the good work, Standert Team!

18. helmikuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi David,

Thanks for the kind review, it means so much to us to hear such great feedback.

We are so pleased to hear you love the bike, we know we do!

Team Standert.

Saanut 5/5 tähteä

I purchased a frameset.

I purchased a frameset.
There was an issue where some parts were missing, but they shipped them to Japan later.
I also received helpful advice for assembly.
They handled both the issue and my questions with great care.
It's a trustworthy shop where you can shop with peace of mind.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hi there,

I hope you are well.

Thank you so much for your kind review, we are so please to hear such kind words.

Team Standert.

Saanut 5/5 tähteä

I recently bought a Standert Kreissäge…

I recently bought a Standert Kreissäge RS through Standert’s own website.

The purchasing process was easy and very straightforward. Huge props for being able to choose your own components, groupset, wheelset, stem length, handlebar width, etc. That’s something many other brands could definitely learn from.

Then comes the waiting game. Waiting for your dream bike naturally has no limits, but my wait ended up being 14 weeks. During that time, I missed a few more updates from Standert and a bit more “hand-holding” as a customer – that would have been appreciated. Luckily, Standert completely agreed and really took this feedback on board.

I especially want to praise Josh, who throughout pretty much all 14 weeks was friendly, extremely service-minded, and incredibly fast at replying to emails. Huge shout-out to you, Josh – keep up the great work!

When the bike finally shipped, delivery with DHL was almost day-to-day, which was fantastic. The bike was very securely packed in a high-quality cardboard box.

The bike speaks for itself – truly a dream bike. I love the fact that it’s made in Europe. I can’t wait for spring to arrive so I can get it out on the road.

Thanks to Standert, and to Josh, Max, Marlon, and Carlo.

See you next time I visit Berlin!

8. tammikuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hey Frederik,

Thank you for the kind review and for your order with us!

We also really appreciate the patience whilst you were waiting for your order to arrive, good things really are worth the wait.

We will pass your feedback on to Josh and the team and please reach out if you need anything else at all!

Team Standert.

Saanut 5/5 tähteä

Truly Impressed with Standert

I've purchased a steal road bike frame set “Pfadfinder" from Standert bike.
Sales, product tech., logistics team were customer-friendly and showed quick response to my requests.
This purchase made me love STANDERT bike. Quality of frame itself, and how team Standert does their job.
Truly impressed.

21. tammikuuta 2026
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hey Ralph,

Thank you so much for the kind review and for your recent purchase.

Enjoy the bike and please reach out if you need anything else at all!

Team Standert.

Saanut 5/5 tähteä

Soweit alles top

Soweit alles top! Bestellung und Lieferung hat gut geklappt.
Absolut tolles Rad zu einem abgefahren Preis..🙌

17. joulukuuta 2025
Oma-aloitteinen arvostelu
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hello Ralf,

Thank you so much for the kind review.

We are so pleased to hear everything was great with your order and you are happy with the bike.

Happy Riding from Team Standert!

Saanut 5/5 tähteä

Alles Top!

Alles top, gerne wieder!
Zwei Räder Bestellt und einfach super zufrieden!

5. syyskuuta 2025
Standert Bicycles-logo

Vastaus yritykseltä Standert Bicycles

Hallo!

Vielen Dank für die freundliche Bewertung. Wir freuen uns sehr, dass du mit den Fahrrädern zufrieden bist.

Team Standert!

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