I had a great experience with SSL.com support. Daniel was very helpful, professional, and quick to respond. He clearly explained the current status of my certificate and reassured me that every... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Even though the process in our company's case took some time, communication was always timely and professional. In the end, everything was fully resolved; we can now use our code signing certificate... Näytä lisää
Getting an EV code signing certificate is a complicated process, especially for a small business. When we ran into complications that we're too much for their otherwise excellent AI chat bot, I was d... Näytä lisää
SSL.com is very easy to work with. Allen assisted me and he was knowledgeable and very quick with his answers to my questions. He provided a great customer support experience!
Yrityksen tiedot
Yrityksen kirjoittama
SSL.com is a globally trusted certificate authority and a leading provider of enterprise PKI solutions.
Yhteystiedot
3100 Richmond Avenue, Suite 405, 77098, Houston, TX, Yhdysvallat
- (775) 237-8434
- Support@SSL.com
- ssl.com
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Joy was fast and helpful.
Very helpful
Very helpful and spend time checking my request again and again until it worked
Rhinna provided great customer service!
Rhinna provided great customer service and progressed my order quickly and efficiently!
Support was prompt, professional, and on point.
very professional and lovely to talk…
(Myra) ---- very professional and lovely to talk with
ANA NO.1 速度很快很會解決問題
Ana was very helpful and nice and fully…
Ana was very helpful and nice and fully understood my issue and resolved it in a timely manner.
Great support !!!
(Alen S) Great service
(Alen S) on Trustpilot
Very patient and helpful.
I'd definitely recommend him as professional and determined to succeed,.. as well as helps others to do the same.
Fiel was super helpful and relentlessly…
Fiel was super helpful and relentlessly help me until we resolve the issue.
Jeffery was very helpful
Jeffery was very helpful, when answering my questions regarding renewal of certificate
Jeffrey provided a quick fix for my…
Jeffrey provided a quick fix for my problem with certificate renewal. Thank you!
KEN was really awesome
KEN was really awesome. He just closed everything just in a chat.. Super awesome service.
Amazing support team (Thanks Allen!)
Amazing support team (Thanks Allen!), but their web interface is a mess.
KEN was able to solve the issue…
KEN was able to solve the issue promptly.
Great customer support
Great support
Generating Code Signing certificates can be a bit of a complex process, but Amal was fantastic in the support given in guiding us through and resolving any issues we had.
Jeffrey is very good
Jeffrey is patient and helpful in resolving my issue
Unusable code signing certificate and poor support experience
Purchased an OV code signing certificate that we were never able to use successfully despite weeks of troubleshooting and help from an external DevOps specialist. Support responses were mostly generic and did not address the issue. We had to replace the certificate with another CA, which worked immediately. SSL.com refused a full refund until the matter was escalated through our payment provider despite SSL.com using a few cheap tricks to get us to drop the case. Overall a very frustrating experience. Their 4.9 rating is beyond me frankly. Mistakes happen but here it was so systematic and wide spread it signals a deeper problem with the whole customer support experience.
Painful process, saved by Rhinna
I'll be honest — I would not have given 5 stars if it weren't for Rhinna. She unblocked my situation in minutes after days of going back and forth with other agents who kept sending me in circles.
I submitted my EV code signing certificate renewal on Friday and by Wednesday I was still stuck in "pending validation" with no clear answer on what was missing. I had to keep opening new tickets just to get responses.
As a French solo entrepreneur, the validation process was particularly painful. The recommended business verification sites are mostly US-focused, making it very difficult to validate a French auto-enterprise. Finding a site that allowed us to upload our own business information (to verify our phone number, address, etc.) took a lot of effort.
That said, Rhinna was absolutely incredible. She immediately understood the issue, escalated it to the right team, and got my order validated within minutes. She deserves all the credit here.
Speedy online chat help
Using the online support chat I was able to successfully fix a minor billing issue. Thank you to Ana!!
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