SSL.com Arvostelua 2 737

Very helpful and spend time checking my request again and again until it worked

Rhinna provided great customer service and progressed my order quickly and efficiently!

(Myra) ---- very professional and lovely to talk with

Ana was very helpful and nice and fully understood my issue and resolved it in a timely manner.

Great support !!!

(Alen S) on Trustpilot
Very patient and helpful.
I'd definitely recommend him as professional and determined to succeed,.. as well as helps others to do the same.

Fiel was super helpful and relentlessly help me until we resolve the issue.

Jeffery was very helpful, when answering my questions regarding renewal of certificate

Jeffrey provided a quick fix for my problem with certificate renewal. Thank you!

KEN was really awesome. He just closed everything just in a chat.. Super awesome service.

Amazing support team (Thanks Allen!), but their web interface is a mess.

KEN was able to solve the issue promptly.

Generating Code Signing certificates can be a bit of a complex process, but Amal was fantastic in the support given in guiding us through and resolving any issues we had.

Jeffrey is patient and helpful in resolving my issue

Purchased an OV code signing certificate that we were never able to use successfully despite weeks of troubleshooting and help from an external DevOps specialist. Support responses were mostly generic and did not address the issue. We had to replace the certificate with another CA, which worked immediately. SSL.com refused a full refund until the matter was escalated through our payment provider despite SSL.com using a few cheap tricks to get us to drop the case. Overall a very frustrating experience. Their 4.9 rating is beyond me frankly. Mistakes happen but here it was so systematic and wide spread it signals a deeper problem with the whole customer support experience.

I'll be honest — I would not have given 5 stars if it weren't for Rhinna. She unblocked my situation in minutes after days of going back and forth with other agents who kept sending me in circles.

I submitted my EV code signing certificate renewal on Friday and by Wednesday I was still stuck in "pending validation" with no clear answer on what was missing. I had to keep opening new tickets just to get responses.

As a French solo entrepreneur, the validation process was particularly painful. The recommended business verification sites are mostly US-focused, making it very difficult to validate a French auto-enterprise. Finding a site that allowed us to upload our own business information (to verify our phone number, address, etc.) took a lot of effort.

That said, Rhinna was absolutely incredible. She immediately understood the issue, escalated it to the right team, and got my order validated within minutes. She deserves all the credit here.

Using the online support chat I was able to successfully fix a minor billing issue. Thank you to Ana!!