I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Näytä lisää
Yritys on vastannut
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Näytä lisää
Yritys on vastannut
I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Yhteystiedot
2 Commerce Blvd, 32164, Palm Coast, Yhdysvallat
- 2032351200
- info@ss396.com
- ss396.com
4,2
Hyvä
516 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great job as always
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Mike, we like to hear that! Thanks for shopping with SS396!
Products and timing
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Thanks for the five star review Chad!
Vastaus yritykseltä ss396.com
Thanks for the review!
Product showed up days late no tracking…
Product showed up days late no tracking information was provided
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer.
The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there!
Thanks!
I ordered a rear bumper it was going to…
I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them
I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility.
That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.
What a rip-off! Shop elsewhere!
Ridiculously expensive for 2 power steering cables.
Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!
NO CUSTOMER SUPPORT!
Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.
DO NOT USE THIS COMPANY!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.
FedEx was the problem
** UPDATE **
The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.
FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!
EDIT: Thank you Deacon!
Shipped and received fast
Shipped and received fast. great seller!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Lou, thanks for the five star review and for shopping with SS396!
Quick shipping and very well packaged.
Quick shipping and very well packaged.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Steve, we are glad your order arrived safe and sound! We hope to see you again!
Very fast shipping order was correct
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Thanks for the review!
This is the second time my order showed…
This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -
Never received catalog
14. helmikuuta 2026
Oma-aloitteinen arvostelu
$30 shipping on a $20 part and I chose…
$30 shipping on a $20 part and I chose standard shipping. Don't understand that.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Jeff, unfortunately shipping costs have risen lately. We do not make a dime on shipping. Some regions can be higher than others to ship to as well. It looks like you got it in just two days, so it's possible you selected a quicker shipping time, or that was all that was offered to your address at the time. We wish shipping was cheaper, but it is out of our hands. We do offer free shipping promotions though, so always keep an eye out for those.
Delivered quickly as expected
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Hi Melinda, thank you for the review and for shopping with SS396!
Great Experience
Ordering was easy on website & speedy delivery.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Larry, thanks for the review!
Not all of my parts ordered were…
Not all of my parts ordered were delivered.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Mike, that is because some of the parts you ordered are "drop shipped", so they ship from the manufacturer and can take a little longer than the in stock items from our warehouse you already received. Any questions, give us a ring!
I will shop here again
Website selection and prices were great and the shipping was fast. I will shop here again.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Hey Keith, thanks for the review!
I await delivery of 2026 sales catalog by mail.
I await a delivery of the 2026 sales catalog for Chevrolet Chevelle that has been requested. I’ve been reminded that a catalog can take additional time to make its journey across our Great Nation and will be patient in receiving this physical copy by mail.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Hey Roger, you just requested your catalog on the 16th, and today is the 26th. So it has only been 10 days. As stated on the catalog request form, catalogs can take up to 5 weeks to arrive. A shipment of catalogs just went out, so it should arrive soon! Thanks for your patience.
Why I gave a 5-star rating
I ordered a variety of parts revolving around suspension & steering components for a 71 Chevelle. I am pleased with the quality. 98% or the parts were in stock parts and promptly shipped from the same warehouse. The remaining items arrived in less than a week of the initial order. I will be a repeat customer.
Thank You
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
We are glad to hear that you had a good experience and hope to see you back!
Quick service had what I needed quick service
Quick service had what I needed
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ss396.com
Joseph, thanks for the fantastic review!
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