ss396.com Arvostelua 

I got everything I ordered. Fast shipping, good prices . Site said if you spend over $299 shipping is free. I spent over $2200.00 . And had to pay for shipping. Bad advertisement

One item came incomplete and I still have not received the missing items

It’s great that you have all the different types of parts one needs.

Good prices fast shipping of a variety of parts.

They really suck with customer service. I have purchased many of products since I’m rebuilding six classics. I spun the wheel for my 10 percent off and when I didn’t get I called first thing this morning and I was told I was a day early and I didn’t read the small print. He said to me that a lot of people had the same complaint. So instead of giving me the 10 percent he said there was nothing he could do. So I cancelled the order and they want to charge me a handling fee. Well go ahead because you just lost a customer which I know they don’t care about. And by the way this is the third time that their customer service absolutely sucks. I’m moving on they don’t care about the customer.

very helpful when needed to speak to customer service, fair prices and great availability

Yours is the only company I deal with that.Does not send tracking info and updates. Last time I ordered from here , I had an item had to be returned due to shipping damage. It's order will need to do return due to item.Does not fit my vehicle.

It is for my 67 Chevelle came and looks great, I will order one for my 67 El Camino

Great transaction

easy to navigate website and found the parts I needed for my 64 Chevy II.

This company is great. Easy to navigate website and if I do need to call the people are amazing as well.

My order was poorly packaged. I ordered a new grille stiffener (1969 Camaro) and when it arrived the box looked like it was smashed in order to fit the curve of the metal piece. When I opened it, the grille stiffener itself was bent to the side (where it should have been completely straight). I had to straighten it out using metal working tools, as I didn't have time to exchange for a new one because I wanted to get my car to the show a few days later. It ended up working out, but I feel that I shouldn't have had to fix my brand new item before I could use it on my car.

I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping out. Thought the window clips I ordered were specific to my 77 Chevy Camaro Z28. Please send the correct clips at your earliest convenience. Thank you.

Parts arrived quick and labeled. Parts look like quality and fit well on my car.

I've had nothing but great experiences when ordering through SS396.

I called the location in Palm Coast and told them I wanted to order a sheetmetal firewall and dashpad for a 73 Nova. I told the lady I would drive to their location to pickup the parts to save shipping. She said thats fine but I should pay in advance so the parts would be pulled and waiting on my arrival. So I paid over the phone.

I get there and have to wait for the parts to be pulled. So much for paying in advance. Unfortunately, the firewall was bent and not usable. They told me it was supposed to be bent that way when we both know better! I told them no, that it was not usable. The air conditioning suitcase will not seal to the firewall when the heater opening is bent ineard 2 inches on one side.

They offered to drop ship one because they only had the one in inventory, but said I had to pay the $160 shipping. Why would I do that when they stated “all” of their inventory had the same damage, and that OER manufactures all of them with the same poor quality? I would just end up having to pay return shipping and a restocking fee! No thanks. I said just refund me and they said they would but that I had to wait 5 days for my refund. They got my money immediately, but want to hang onto it 5 days before giving it back.

I drove 6 hours for this? Poor customer service and they offered NO solution. Only finger pointing.

The guy up front was very nice and polite. Cant argue with that. But ss396.com is not a customer friendly company when something goes wrong.

Buyer beware. ss396.com is a Fairweather Supplier.