Spree Arvostelua 

Vastaus yritykseltä Spree

5 päivää sitten

Hi,

Thank you for your wonderful feedback! 

We're delighted to hear that you had an amazing experience with our redemption process.

Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. 

We look forward to serving you again! 😊

Regards,

Vastaus yritykseltä Spree

5 päivää sitten

Hi ERIC,

I am truly sorry to hear about the frustration this has caused, and I completely understand how upsetting it is to be locked out of your account when trying to log in.

To help us investigate exactly why your access was denied and resolve this as quickly as possible, could you please contact our dedicated support team directly via email at support@spree.com from the email address registered to your account?

Once our team receives your email, we will look into your account status immediately and guide you through getting access restored.

Best regards,
The Spree Support Team

Vastaus yritykseltä Spree

5 päivää sitten

Hi there,

I am truly sorry to hear that you feel this way. We understand how frustrating it is when the experience does not live up to expectations, and we never want our players to feel like their time or effort has been wasted.

Your comments have been noted and passed along to our relevant team, as we take all player feedback seriously in our efforts to evaluate and improve our services.

If there is a specific issue or inquiry you would like us to look into further, our team is always here to assist. Otherwise, we appreciate you sharing your candid perspective with us.

Best regards,
The Spree Support Team

Vastaus yritykseltä Spree

5 päivää sitten

Hey There, 

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that you've had an experience that left you feeling this way.

We understand that trust is essential, and we're sorry if we've fallen short of your expectations. We would really appreciate the opportunity to learn more about what happened and address any concerns you may have.

Please feel free to reach out to our Support Team with any specific issues you've encountered. We're always happy to listen and do our best to assist.

Thank you again for sharing your thoughts with us.

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

5 päivää sitten

Hey Sara, 

Thank you for taking the time to share your experience with us. We're truly sorry to hear about the frustration you've encountered with your Mission promotion reward.

We completely understand how disappointing this must have been, especially since you actively tried to claim your reward before it expired and even submitted a technical support ticket to get assistance. We recognize how frustrating it can feel when you're seeking help but the issue remains unresolved until after the claim period has passed.

While promotional rewards are subject to specific claim timeframes, we understand your concerns about the delay in receiving assistance. Please know that your feedback regarding this experience is important to us, and we'll make sure your concerns are heard.

We genuinely appreciate your patience and the opportunity to share your experience with us. We're sorry we didn't meet your expectations this time, and we hope to provide you with a better experience moving forward.

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

5 päivää sitten

Hey Scoot, 

Thank you for taking the time to share your experience and concerns with us. We sincerely apologize for the frustration and disappointment you've experienced, especially regarding your canceled redemptions and the balance associated with them.

We understand how upsetting this situation must feel, particularly as someone who has supported Spree through regular purchases and continued activity on the platform. Please know that we don't take your feedback lightly, and we're genuinely sorry that your experience has left you feeling that your loyalty hasn't been appreciated.

We appreciate you bringing this to our attention and giving us the opportunity to hear your concerns. Your feedback is important to us and helps us identify areas where we can improve.

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

5 päivää sitten

Hey Brett, 

Thank you so much for taking the time to share such detailed feedback with us. We truly appreciate your honesty and the fact that you've been part of the Spree community.

We're glad to hear that you enjoy our website, gameplay, variety of games, and promotions. However, we're genuinely sorry to hear about your frustration with some promotional offers and your recent gaming experiences. We understand how disappointing it can be when a promotion doesn't work as expected or when you haven't experienced the wins you were hoping for, especially when you play regularly.

Please know that game outcomes are determined by random number generator (RNG) technology, meaning every result is independent and wins cannot be guaranteed. We also understand your concerns regarding promotions, and your feedback is valuable as it helps us identify areas where we can improve the player experience.

We truly appreciate your continued support and would encourage you to reach out to our Support Team whenever you encounter an issue with a promotion. We'll always do our best to look into it and assist you.

Thank you again for your feedback and for being part of Spree!

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

5 päivää sitten

Hey Johnny, 

Thank you so much for sharing your experience with us! We're absolutely thrilled to hear that you've been enjoying your time on Spree and that you're happy with our variety of games and the support we've provided whenever needed.

It's always wonderful to hear that our players are having a great experience. Your kind words truly mean a lot to our entire team and motivate us to keep doing our best!

Thank you for being part of the Spree community. We look forward to bringing you many more fun and exciting moments!

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

5 päivää sitten

Hey Kirsten, 

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your recent gaming experience has been frustrating. We understand how disappointing it can feel when things don't go your way, and we genuinely appreciate you sharing how you feel.

Please remember that all games are based on random outcomes, so wins cannot be guaranteed. We hope you'll continue to enjoy the variety of entertainment and games available on Spree.

Your feedback is important to us, and we truly appreciate having you as part of our community!

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

5 päivää sitten

Hey Sonja, 

Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that your verification went smoothly and that you received your redemption within 24 hours.

It's also wonderful to know that you're enjoying our variety of games and side activities, such as Drops! Your feedback truly means a lot to us and motivates our team to keep providing the best possible experience.

We appreciate having you as part of the Spree community. Wishing you lots of fun and exciting moments ahead!

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

6 päivää sitten

Hi Joshua,

I am truly sorry to hear about your experience and completely understand your frustration. We always aim to provide an entertaining and enjoyable experience for all of our players, and it is very disappointing to know that your time on our site felt like a waste of money.

We fully respect your decision regarding playing with us. Your feedback has been noted and shared with our team for review.

We wish you all the best moving forward.
Best regards,
The Spree Support Team

Vastaus yritykseltä Spree

6 päivää sitten

Hi there,

Thank you for reaching out and sharing your honest experience. It can be genuinely frustrating to place higher coins and not see the returns or feature triggers you are hoping for.

All games hosted on our platform operate using certified Random Number Generators (RNGs) provided by licensed software developers. This ensures that every individual spin is entirely random and independent of prior spins, account history, or the size of the wager. Higher SC sizes increase the potential winning amounts on winning combinations, but they do not alter the base game's underlying odds or volatility. During periods of high volatility, it is possible to experience cold streaks regardless of spin size.

Your feedback regarding your recent gameplay sessions has been noted. We appreciate you taking the time to share your perspective with us.

Best regards,
The Spree Support Team

Vastaus yritykseltä Spree

6 päivää sitten

Hi Richard,

Thank you so much for taking the time to share your review! We're delighted to hear that you find the site easy to navigate, enjoy the games, and appreciate the reliability of our prize redemptions.

We also appreciate your understanding and patience regarding the redemption turnaround time. Ensuring security and processing through banking channels can take a few business days, but our team is continuously working to make the experience as swift and smooth as possible.

Thank you for being part of the Spree community. Wishing you continued fun and the best of luck on your next spins! 🍀✨

Best regards,
The Spree Support Team

Vastaus yritykseltä Spree

6 päivää sitten

Hey Brooke, 

Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent gaming experience has been disappointing, especially after spending money and not seeing the results you were hoping for. We completely understand how frustrating that can feel, and we appreciate you being honest with us about your experience.

Please keep in mind that our games operate using random number generation, which means that bonus features and winning outcomes are unpredictable and cannot be guaranteed. We understand that this doesn’t take away from your disappointment, and we’re sorry that your time playing with us hasn’t been as enjoyable as you expected.

Your feedback is important to us, and we’ll make sure it’s taken into consideration as we continue working to improve the player experience. We genuinely appreciate you being part of the Spree community and taking the time to let us know how you feel.

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

6 päivää sitten

Hey Rachelle,

Thanks for sharing your experience with us!

We’re thrilled to hear that you’ve been enjoying your time at Spree! It’s great to know that you’re having a blast with your favorite games and really enjoying your time with us! We invite you to take part in future live events to earn rewards, and why not invite your friends to join, too? You can earn rewards using your referral link! Game nights are always better with friends!

If you need help with something or have any questions, we will be here to hear you!

Best,
The Spree Team

Vastaus yritykseltä Spree

6 päivää sitten

Hey Nichole, 

Thank you so much for taking the time to share your feedback with us!  We’re truly sorry to hear that you’ve been experiencing glitches while playing our games. We understand how frustrating this can be, and we’d love the opportunity to help you resolve the issue.

We’ve reached out to you via email regarding this matter. Could you please check your inbox and reply to our message so we can gather more information and assist you further?

We truly appreciate your patience and cooperation. We look forward to hearing back from you and helping improve your gaming experience!

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

6 päivää sitten

Hey Bryan, 

Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about the frustrating experience you’ve had with our website, especially regarding the technical issues and your recent purchases. We understand how disappointing it can be when things don’t go as expected, and we sincerely appreciate you bringing these concerns to our attention.

We’d love the opportunity to look into the issue with your purchases and help you further. Could you please email support@spree.com with the details of your purchases and any relevant receipts or confirmation emails? This will allow our team to review the transactions and investigate the discrepancy.

We also appreciate your honest feedback regarding the website’s performance and navigation. Your comments are valuable to us, and we understand how important it is to have a smooth and enjoyable experience.

Best regards,
Spree Customer Team.

Vastaus yritykseltä Spree

7 päivää sitten

Hi TIMOTHY,

Thank you so much for sharing your experience! We're thrilled to hear that your verification went smoothly, that your redemption was processed so quickly, and that you had an awesome time playing on our site.
Providing a seamless experience, from quick account checks to same-day redemptions, is always our top priority, and hearing feedback like yours truly makes our day.

We love having you as part of our Spree community. Wishing you continued fun and the best of luck on your next spins! 🍀✨

Best regards,

Vastaus yritykseltä Spree

7 päivää sitten

Hi James,

Thank you so much for taking the time to share your feedback! We are thrilled to hear that your redemption arrived in a timely manner. Ensuring our players receive their rewards smoothly and promptly is a top priority for us, and it’s wonderful to know you had a great experience.

We truly appreciate having you as part of our Spree community. Wishing you the best of luck and lots of fun on your next spins! 🍀✨

Best regards,
The Spree Support Team

Vastaus yritykseltä Spree

7 päivää sitten

Hi there,

Thank you so much for the love! Hearing that you enjoy playing on Spree makes our entire team's day. We're always working hard to keep the games exciting, the rewards fun, and the overall experience top-notch.

We're so glad to have you in our player community. Wishing you the absolute best of luck and lots of fun on your next spins! 🍀✨

Best regards,
The Spree Support Team