Really bad service. Booked the move in cleaning, and found tons of hairs in the carpet, as if no vacuuming at all was done. ( hairs from previous owners). Paid 120 just to clean myself.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
First time we booked a cleaning service in Austria so we didn't know what to expect. We booked a deep cleaning and Christina was super efficient. She did the 2 bathrooms and the kitchen which was more... Näytä lisää
I contacted this company without a lot fhope but in desperation. I have just move in and y new flat was really dirty especially the kitchen. Salam was send to me by Spic and Span and he was absolutly... Näytä lisää
Yritys on vastannut
It was an amazing experience .we do not have to be worried. We can also leave their employees at our home .they are fully trustworthy. I want to recommend only this firm to everybody . Take service wi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Book online a professional and verified cleaner for your home or office in Austria within 60 seconds. English & German speaking cleaners available in Vienna and all across Austria. 100% Satisfaction Guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Austria, Germany, France, Poland, Portugal, Sweden, and Luxembourg.
Yhteystiedot
Sepapaja 6, 15551, Tallinn, Viro
- +49 30 588 494 40
- info@spicandspan.at
- spicandspan.at
3,8
Hyvä
73 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Really bad service
Really bad service.
Booked the move in cleaning, and found tons of hairs in the carpet, as if no vacuuming at all was done. ( hairs from previous owners). Paid 120 just to clean myself.
28. helmikuuta 2026
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
While we note that the complaint was submitted after the service was completed and accepted under our terms and conditions, and no supporting photos were provided, we take all customer concerns seriously. As you are aware, we still offered an adjustment to your bill to address the situation. We appreciate your understanding and hope to provide a better experience in the future.
Appointment Changes a Problem
Most of the cleaners have done a very good job but though I have a regular appointment it is not very reliable and there have been frequent changes to time and even day.
9. lokakuuta 2025
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback. We’ve forwarded your comments to the service provider to help prevent such scheduling changes in the future and ensure greater consistency with your regular appointments.
We truly appreciate your understanding and are glad to hear you’ve been satisfied with the cleaning quality overall.
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you so much for your kind review!
If you ever need assistance in the future, please don’t hesitate to reach out. We’d be happy to help again!
It was great
23. toukokuuta 2025
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you so much for your kind review!
If you ever need assistance in the future, please don’t hesitate to reach out. We’d be happy to help again!
Exceeded expectations!
16. huhtikuuta 2025
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you so much for your kind review! We are thrilled to hear that the service exceeded your expectations.
If you ever need assistance in the future, please don’t hesitate to reach out. We’d be happy to help again!
Mold problem solved
I had some mold infestation around the windows and the service was fast, easy to arrange and professional! Can only recommend
1. maaliskuuta 2025
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your kind words! We’re glad to hear that you had a positive experience with the service.
Your recommendation means a lot to us! I
The cleaner Salam is amazing
I contacted this company without a lot fhope but in desperation. I have just move in and y new flat was really dirty especially the kitchen. Salam was send to me by Spic and Span and he was absolutly amazing! He spend 3h cleaning the kitchen and then cleaning the living room. He has done an amazing job.
23. helmikuuta 2025
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your kind words! We're so glad Salam could help and that you were happy with the service. We appreciate your trust and are always here if you need us again!
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
We appreciate your kind words! Looking forward to assisting you again in the future!
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you so much for your kind words! We're happy to hear you're happy with the results. If you need anything else, don’t hesitate to reach out!
The cleaners did a great job
The cleaners did a great job. However, they missed the kitchen cupboard on top where i can been seen not clean. Other than that, they were great.
14. marraskuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback! We're glad to hear that you were pleased with the overall cleaning. We apologize for the oversight with the kitchen cupboard. We look forward to delivering an even better experience next time and finally earn the 5 stars!
ridiculous
Ordered a deep leaning for the cabinets in a small kitchen, limescale removal from the bathroom tiles and one window cleaning. They skipped the inside of cabinets and bathroom tiles. After my complaint they returned. This time they missed the edges of the cabinet doors, left dirt all along, and cleaned three tiles in the bathroom. Will never call them again.
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Hello,
Unfortunately, we're having trouble locating your specific order in our system based on the details provided. Could you please share more information, such as the order number or the date of service?
We want to investigate this matter thoroughly and make things right. Your satisfaction is our priority, and we hope to have the opportunity to resolve this issue for you.
Looking forward to hearing from you.
Best regards,
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your positive review.
We appreciate your feedback! :)
Reliable and effective service
Easy to book, cleaner was effective and there were no hidden charges after the cleaning.
28. lokakuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your positive review! We're glad to hear that you found the booking process easy and that the cleaner met your expectations. We appreciate your feedback!
Very good
Very good. I have tried many cleaners before in Vienna, and so far, this was the most satisfying.
26. lokakuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your wonderful feedback! We're thrilled to hear that you found the service the most satisfying among others in Vienna. We appreciate your input and look forward to earning that 5-star rating next time!
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your positive review! We're glad to hear you had a great experience and appreciated the honest pricing. We look forward to serving you again!
Cleaner came an hour late
Cleaner came an hour late. Customer service was only available after 7th call. But cleaning was good and got a refund for one hour.
3. syyskuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for sharing your feedback.
We sincerely apologize for the delay of the cleaner and the difficulty you experienced with reaching customer service. We understand how frustrating this must have been.
We’re pleased to hear that you were satisfied with the quality of the cleaning and that the refund for one hour was processed. Your comments are valuable to us, and we will work on improving our response times and service reliability.
If you have any further concerns or need assistance, please don’t hesitate to reach out.
Substandard cleaning service
I requested a 4 hour "deep cleaning" service with 2 cleaners, submitting apartment size and photos of the problem areas, oven, floors, bathroom etc. Cleaners arrived on time but didn't speak any English. They seemed shocked by the size of the apartment. They stayed 2 hours only and were observed taking at least 2 cigarette breaks. None of the areas highlighted had be cleaned. Extremely poor service. It seems spicandspan identify and contract a local cleaning service to carry out the job. Whilst they can guarantee the legitimacy of the company, they cannot guarantee the quality of individual cleaners hence the wildly different experiences described in these reviews. They suggested the cleaning company return to "complete the job" but I declined. I'd seen enough. I requested a full refund and to their credit they refunded me in full within 3 days. However, I shall not be using their service again.
7. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for taking the time to share your feedback.
We appreciate your acknowledgment of the prompt refund, but we deeply regret that this situation led to your decision not to use the services again. We take your feedback seriously and will use it to improve our processes, including our communication with local providers and ensuring a higher standard of service across the board.
If there’s anything further we can do to address this matter or if you have additional feedback, please don’t hesitate to reach out.
Best regards,
Very thorough and friendly
6. elokuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your kind words! We’re glad to hear you found the service thorough and friendly. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Great & responsive customer service
Great & responsive customer service, efficient cleaners.
27. heinäkuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback! We're glad to hear you found our customer service great and responsive, and that the cleaners were efficient.
We'll forward this to the service provider to ensure an English-speaking cleaner is assigned in the future.
We look forward to serving you again!
Intensiv cleaning
Hard working, intensive cleaning, bringing all necessary tools and detergents
20. heinäkuuta 2024
Vastaus yritykseltä SPIC AND SPAN. Home & Office Cleaning (Austria)
Thank you for your feedback! We're delighted to hear you were pleased with the hardworking team and their intensive cleaning. We're glad they came prepared with all necessary tools and detergents.
We look forward to serving you again!
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