Hozelock Spare Parts (UK) Arvostelua 

Last week I wrote to Customer Services re concerns over my Hozelock Irrigation Programmer and the fact I was having to repeatedly replace it’s batteries …
Within 3 working days, I had a response by post and a solution to the frustrating problem.
I rate this as exceptional support and service, and it’s a pity more Companies are unwilling to do this! Thanks.

Have purchased 3 of these auto reels.
From day one they struggle to pull in all the hose. Beit full or empty of water.
Shocking system. Advise stay away.
An expensive mistake 👎👎👎

Hozelock retractable reel won't retract apparently there's a big spring inside that breaks and you cannot repair, so don't bother with them

Hozelock your products are absolutely not fit for purpose. The multi spray gun you sell at an extortionate price is complete tat. This company needs exposing as their customer services are non existent and their guarantees not worth the promise they give. Avoid all products from this company and buy elsewhere. A very disgruntled customer 😡

Only given it one star as it’s the least available, had my 30m hose replaced two years ago, the replacement has now given up despite looking after it, rang referred to website, automatic response, tried ringing again, now no help at all, just says “not manned” use website, this is ridiculous, I wouldn’t be surprised if this company goes under in the near future!

As others have said, I have also gone round in circles trying to get a spare part. Total joke. I have now switched to Gardena products, who gave perfect prompt customer service.
As for the Hozelock auto reel wall mounted hoses. I had 4 over the years that all packed up. Never again. I now have a manual Gardena one, wall mounted, & it’s no more effort than the auto reel type. Don’t waste your money.

Garden sprinkler doesn't move with the set positions and retractable garden hose no longer retracts. In addition the hose gun leaks at the head no matter what spray type is selected

Excellent service regarding faulty hose under guarantee replacement came immediately

Hozelock hose accessories are overpriced rubbish. They might look fancy but they dont work well and they don't last. Stuff from Lidl is better and much cheaper. Alternatively stick to a watering can.

Hozelock you are a market leader. Perhaps The market leader!? Has your CEO or the head of your IT department followed the links to try and order spares?
I know I'm getting old and sometimes forgetful but in this day and age your spares order process seems to be well , try ordering on line and see what I mean.
Website says 'don't use me ' phone us. Ring them and guess what option 2 for spares says' go to the website ' and it then hangs up on you. If the call handlers and the web hosts don't get on please leave me the customer out of it and get your act together!!
I'm not angry , I'm annoyed. Very annoyed. I'm sick of hearing how poor we are as a country and how good everyone else is. Hozelock you have a brilliant product but you need to get a grip somewhere along the line.
All I would like is to order some spares and use Our product. Your not making it easy for me OR anyone else.
David

Impossible to contact re spares as just point back to website which doesnt work - not going to buy in future as no decent service been trying for 6 weeks with no success

1.Tried to buy a spare part online.
Website down until further notice
2. Emailed Hozelock they told me 'call the customer services team on 0121 313 1122'.
3. Had to make a couple of calls as was answered with a voice message saying the line wasn't open even though the call was within the times statd on the email.
4. Eventually got through only to be told they couldn't take orders till next Tuesday.
5. Suspect the website is virtually unusable

I recently had a guarantee claim with Hozelock on a faulty hose which was quite old,the agent i dealt with Olivia could not have been more helpful very clear with her help and also very prompt with all her replies,could not fault the service and the item was replaced f.o.c. Thank You. Great Service.

i bought a 30metre retractable hose reel it came with a 5 year warranty with hozelock, I registered it with hozelock so far so good. when part of it fell apart i contacted hozelock for a spare part that i could fit myself.they took my details confirmed i had a 5 year warranty, I had to send in fotos a copy of my purchace reciept, i finally got a part sent to me completly from a different hose,the part would not fit my hose, i have emailed them so so many times with fotos showing the original part and the part they sent me, but nothing,they acknowledge reciept of the emails but wont do anything for me.so basically remember this hozelock may well advertise a 5 year warranty but they certainly dont honour it, buy at your peril , customer service is like something from the 1970s, my ordeal has gone on for around 2 months now. mr c singh huddersfield

Hozelock multi spray gun useless and expensive used 3 of these in 4 years all leaked after a few months never will buy again rubbish

Ordered spare bracket for 2403 auto hose reel by phone call to customer services. Sent the wrong one. I returned wrong one. Couldn't send the replacement out for over a month after original purchase. Cancelled order.

Bought the 30 m self winding hose. Had trouble rewinding so rang customer services which connected, told us it was Hozelock and then cut the line. This happened repeatedly.
Went to website but found it was “temporarily unavailable”
Sent email to customer services detailing problem, never heard back!
DONT BUY HOSZLOCK

Their fittings are not UV resistant and deteriorate after around 2 years resulting in leaks.
The hose pipes kink up so easily that makes watering your garden a thoroughly unpleasant experience.

Expanding hose is not fit for purpose. Buy a cheaper normal hose. Brought two expanding hoses, one lasted only two years, the latest, two months before weeping, i do not drag nor mishandle them. When i took it back to the garden center today, they advised me they have had loads of returns this year, so clearly a quality issue or just cheaper materials . Yep, brought a normal hose, last one lasted 13 years!

Customer service was the best I have ever had. The phone call to the helpline number was answered by Jasmine in 2 rings. She was wholly supportive and wrote an email to me within 1 minute of the phone call providing simple instructions to get a replacement product. Jasmine retained ownership of the problem from start to finish. A replacement for my faulty hose is now enroute. Thank you. Service was professional, rapid and simple.