Hozelock Arvostelua 

I asked for my pond filter to be replaced as it wasn’t working and it was under the 3 year warranty.
I was delighted with the result and a new one arrived today so I am very happy and would like to thank Cameron who dealt with my problem and made this replacement possible.

Absolutely appalling company. No effective support and the two brand new UV filter devices I bought don't work! Under no circumstances use this company.

20 pot automatic watering system is rubbish.Pipes slit setting up and pop off under almost no pressure. Don’t buy it’s a waste of money!

Hozelock Self retracting hose reel, 3 oscilating sprinklers, numerous hose connectors and spray guns all purchased over the last few years and all in the recycling. Absolute rubbish quality. The hose reel cut down the water pressure so much that it would not operate the sprinkler properly. spray guns all seem to develop severe drips from the nozzles and bits break off them if you drop them.every Hozelock sprinkler I have had, all seem to stick resulting in part of the garden and containers being ovewatered. I have converted to Gardena which all seem to be more robust and work properly and are a similar price ,or cheaper than Hozelock.

Great customer service from
Leena. I've purchased several Hozelock items and have had a few issues with a couple of items, but the customer service team have always sorted them out for me (under warranty). This time as well! Great service!

Poor quality for the price. Constantly leak , connector pops off under pressure. Adding to my list of expensive companies that now produce tat.

Absolute rubbish. Hose leaks, connections, with hozelock connectors leak, expandable hose gets blocked. Save you money, buy a cheap alternative, my last one from B&M lasted 4 years, left out in all weather, never leaked once could use any adapter...hozelock teading on their name, not their quality.

0 customer service. Multiple attempts via emails to resolve a matter and nobody is trying to help. Never again....

Doesn't work with pressure washers. I wouldn't have bought this expensive hose if I'd known it was going to cause me problems and I'd have to hunt for 'compatible' parts. The old cheap hose worked fine with the pressure washer.

Expanding hoses splitting after just a few weeks. Their complaints service seems to be run from an old warehouse with untrained - and very rude - kids telling me "We never had complaints before so you must have damaged it yourself". When I said "NO, I want a replacement the young female (and I'm being kind here) put the phone down". It's clear: you will NEVER get a replacement, a refund or an apology.

What has happened to Hozelock hosepipes? They don’t make them like they used to. Ok do I only paid £50 for it, but what absolute shambolic quality. Hose pipe is cheap and nasty and repeatedly kinks. I’d be quicker watering the garden by hand. Not happy

Secure locks needed and better quality hose that doesn't constantly kink.

Impossible instructions had to use a YouTube video! How much does the company save by getting its customers to assemble most of the parts!

I purchased a Hozelock Pulsar Plus 7 Litre spray online from a well known DiY store. When It was delivered I initially had problems getting any pressure to build up however this resolved itself but it was clear that there was a leak with the air escaping. I returned the product to a local branch and they were happy ti replace it without question. On getting home and assembling it I once again had problems building up any pressure. The literature supplied was of minimal assistance but I finally discovered how to take the plunger apart and found that the sealing o ring on the shaft was not in place. Once I had fitted this correctly everything worked fine. You have to ask what sort of quality control is in place at Hozelock if two items obtained from different branches both appear to have the same fault

In July I purchased two Hozelock expanding and contracting hoses. When seeking advice in B&Q about the products, I was advised against purchasing hoses as they are poor quality - the language was slightly more choice!
Agains that advice, I bought two hoses. Both failed almost immediately, each developing spectacular leaks. I returned to B&Q twice to make exchanges, which was fairly painless and without quibble.
Unfortunately, the new hoses both failed almost immediately, a matter I brought to the attention of Hozelock’s customer service team. That was a month ago, and then followed a thread of obfuscating emails from Hozelock who sought to swerve full liability and suggested the matter would be passed to the products team for review. I complained saying in the circumstances I wished for Hozelock to replace the hose. Again further obfuscation because I was unable to produce the original receipt but eventually, I was advised if I sent a copy of the serial number that would suffice. In accordance lwith their request I did exactly as requested; the serial number would demonstrate the product was new. Today, I have been advised Hozelock will replace the product but it will have no guarantee. Given I have now suffered three failures of product within five weeks I consider the way the matter has been dealt with and now supplying me new product without guarantee is shocking.

If you intend to buy Hozelock products your decision may well be informed by my experience.

Ordered parts for my Hose 11 days and 8 working days ago with the items being delivered. The tracking system provided doesn't work. The Chat system can not answer the problem of non delivery. the response time is up to 7-10 working days to emails Phone lines only open M-F up to 2pm

Ordered products via their website. After a week they had managed to pick items and after another week still no sign of a delivery. Contacting customer support was a waste of time. Come on Hozelock - Amazon can deliver next day

I recently spent a fortune on a Hozelock Autoreel hose system. What a conplete disappointment. It will not rewind automatically as the misleading name suggests. However the really anoying thing is that I threw out a perfectly good manual wind version at the same time. I would strongly advise people to avoid wasting their hard earned cash on this worse than useless thing. Absolute rubbish.

Started off ok after assembling but when I came to use the reel it was difficult to unwind the reel to access the Hose, if I pulled the hose further into the Garden the whole reel attempted to follow and disconnect from tap. Worse was to follow, when I tried to reel the Hose back it became almost impossible to wind the back, and the reel assembly handle became almost impossible to operate, as the hose jammed up on the Reel. As I am Elderly this was the wrong type for me as I have an earlier type with aluminium cradle and wish I had stayed with it.

Dreadful customer service. My hose reel broke and I claimed for a replacement. What a hassle. I'm still trying to get it sorted out weeks later, you can't actually talk to anybody as the line goes dead. Automated emails with no decent information. My advice is don't buy from them, they are shoddy and not with the money.