SPANX Arvostelua 

Absolutely horrible company and the worst customer service!! Save your money….

Need to file a claim with CC company because they are not refunding my order!!

Nice fabric fits smooth but no support to hold you in. Just like normal panties imo

Never got my refund sent over to Shop. The order was made first of February. order 079220019768150. I am still paying on a full order!!!! Susan Tidball.

This was my first experience purchasing from SPANX, and unfortunately it was disappointing.
I purchased the AirEssentials Luxe Barrel Leg Pant in Very Black as part of a matching set. After the first wear and first wash (following care instructions), the pants developed a seam failure, indicating a manufacturing defect.
Customer service acknowledged the defect and issued a refund for the sale price I paid. However, the matching style and color were out of stock, so I was unable to replace the pants or maintain the coordinated set. The alternative colors and styles suggested did not match the top I had already purchased, and I was told that a replacement, store credit, or price adjustment on a comparable Very Black style was not possible once the refund had been processed.
The only additional accommodation offered was a standard 15% promo code and a free return on the top if I chose to return the entire set. While the responses were polite, this resolution left me either with an incomplete set or needing to repurchase matching items at a higher price due to a defect that was not my fault.
SPANX followed policy, but the handling felt rigid and did not meaningfully acknowledge the inconvenience or loss of value caused by a defective item. For a premium brand, I expected more flexibility and a more customer-first approach when a product fails immediately.
As a result, I will not be repurchasing and will be moving to alternatives brands that align more closely with my customer-first values.

I recently needed to exchange an item I received as a gift. The cut was a bit short but there was a small stain on the front which was the bigger issue. My Customer Service experience was stellar! Not only were they quick to respond, but they followed up again because I wasn't able to respond back immediately. Then, they issued a credit and didn't ask me to send the item back. I had no issue sending the item back, but I appreciate the ease Spanx extended me. Furthermore, Spanx followed up again once the Store Credit was issued. In general, across the board, Customer Service is suffering these days. My experience with Spanx's Customer Service was top-notch and worth the praise. I hope others are able to have the same experience with them as I did.

The airism pants are horrible!! They last one wash and then the butt starts pulling. If you sit on anything, it pulls they are absolutely defective!! I did not even sit on anything rough and they pull you cannot wear them outside! Also, you cannot leave a review on the website so they do not reflect how awful they are. And overpriced.

No customer service at all. No phone number to contact a person. Order from a place you can actually speak to someone. For a company that charges these prices it’s ridiculous not to even be able to get help. I do not want to email them. The web site has been down. Just says sorry web site down. I am unable still to process a return. Yet no problem at all if I want to buy something. Sooooooo frustrating. Lululemon has much better customer service

The customer service is very poor. I had an order delivered, they didn’t fit. I contacted them, they told me how to return. I later received an email saying they received the order and would credit me within 5 days. That was over 2 months ago. I emailed customer service twice and still no answer or credit. 0792300631120 Order #

I purchased their regular faux leather and their fleece lined faux leather leggings and to my surprise they’re both awful. The texture is odd and crackly and patchy and does not look leather like at all. Buyer beware, there’s a reason the black ones are all final sale only, because they’re very poor quality and Spanx intentionally filters out honest bad reviews.

I have several camis from different companies, but the Spanx is the worst. It feels like tight rubber. Supportive, body shaping camis should feel soft and comfortable. I am sorry that the one I bought is not returnable, as I will never wear it.

I ordered a pair of jeans, and I was very disappointed. The material did not feel good—it was extremely heavy and uncomfortable. The jeans were also much larger than expected, and the heavy fabric made them unflattering for any body shape. Honestly, they could make someone look at least 100 pounds heavier than they actually are. I would not recommend this brand, especially for jeans or clothing in general.

Received an email stating my order has shipped with a tracking #. A week later it still states label was created but hasn’t shipped. Spanx says they won’t look into it til it is 9 days after the email. Why send an email stating item shipped if it wasn’t?

I ordered the end of year clearance for the track suits. Not in my price range but disappointed in all the others. Finally waiting to see if it lived up to the hype, fabric soft and fell nice but a tad bit short. I didn't realize it was a final sale until I placed the order. Now I see they sent me a petite. I wondered why they were so short, straight leg, I'm 5'3 and just hit my ankle.
I've never worn it yet but have removed the tags, going to call and see if they will take it back and send the REGULAR as ordered. If not I will never buy another SPANX again.. On the good note the suit lives up to the hype, comfortable, nice fabric but pricy.
Do the right thing please...

Got my first pair of leggings gifted to me for my birthday on September 2025, a bit disappointed the seam is all coming loose
I normally wear Lululemon size 4, these Spanx leggings are a Medium, they are not too tight so not sure why the seam is all coming loose. I truly like them but I feel that the quality is not there:( disappointing!!

Love, love my new air essentials wide leg pants! So buttery soft and fit perfectly. I am 5'2" and went with a regular length. I feel like I need 10 more pairs!

I am obsessed with everything I get from spanx. The quality, sizing, fit, and collection makes it so easy to curate timeless pieces. Absolutely love

I purchased a 2 piece Spanx travel essentials in black. The fabric is very soft and comfy. I have almost a similar one made by Tribal but it has no zipper in top and collar is smaller.

My first comment about the spanx set is that it is uncomfortably hot all the time. So much so that I change out of the top almost every time. I’m 62 and run a little warm most of the time so for you chilly gals this one is a winner. If you run hot I would pass. The top is a bit of a crop- not a lot but if you like your top a bit longer in the tummy area you may want to pass. Also the collar with zipper is heavy so a lot of bulk with a coat on. The pants fit well and are super comfy. The pants have no pockets- that’s a fail for me as I didn’t notice there were no pockets until after purchase. Not a big deal but if you like pockets these aren’t the pants for you. Overall I like my Tribal one a little more with the 3/4 sleeve, small collar, longer waisted and while it runs a bit warm too (similar fabric) not as hot as the Spanx and the pants have pockets. You’re going to spend well over 400 for both Spanx pieces in Canada so important to weigh the pros and cons.

Ordered a few times - products are good and are shipped to the UK from overseas. Always easy and shipping very reasonable. The products are good but generally I order things I’ve already got or have tried in the US as the return costs are prohibitive due to it being an overseas order

I love love love the Everyday Leggings! They made me feel comfortable and confident postpartum and smooths everything out

I have been a fan of SPANX for years their shapewear is still my favorite but their booty boost leggings are unreal
Not see-through and they do not have a middle seam, so it is a seamless legging that is such a game changer the way they put the seam on the back really accentuates your booty. It’s amazing and super comfortable with its amazing SPANX shapewear technology It sucks everything in.