Our first cruise booking with Sovereign having dumped Cruise 118 because of customer service issues. It's early days, of course, but Rebecca at Sovereign was very pleasant and helpful at the telephone... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Näytä lisää
Yritys on vastannut
Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
Yritys on vastannut
Very helpful advice from Hans, based on first hand knowledge, answered all our questions on the Queen Victoria ship. We look forward to our first sailing with Cunard.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Yhteystiedot
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Yhdistynyt kuningaskunta
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Erinomainen
997 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Great customer service. Explained everything fully and communicated well after. Also, put together a great price compared to the actual cruise line!
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Graham,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received excellent customer service and that our team took the time to explain everything clearly and keep you informed throughout the booking process.
We are also pleased we could secure you a great price compared to booking directly with the cruise line.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
So simple to use
5. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Christine Jones,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team efficient. We will be sure to pass along your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Vastaus yritykseltä The Sovereign Cruise Club
Dear Derrick Wilby,
Thank you so much for your recent 5-star review.
We are pleased to hear that your experience was a positive one and that our team were able to assist you effectively.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service…
The agent I spoke to was both friendly and efficient. She was able to help me.
4. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Karen Hall,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team were friendly, efficient and able to help you with your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
A Single Persons Rant
Would have been nice to get some on board spend and fir single passengers not to be penalised WHEN will the cruise companies work that out
11. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Richard Upton,
Thank you for your recent 4-star review.
We do appreciate your comments regarding onboard credit and single occupancy pricing. However, these are determined by the cruise line rather than ourselves. In this case, there was no onboard spend available on either the solo occupancy fare or the equivalent double occupancy fare type.
While we understand your disappointment, we are a little disappointed to receive a 4-star rating based on factors that are unfortunately outside of our control. We always strive to secure the very best offers available from the cruise lines and to provide the highest level of service to our customers.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Vastaus yritykseltä The Sovereign Cruise Club
Dear Jan Varden,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were able to provide helpful guidance and professional service when booking your cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Vastaus yritykseltä The Sovereign Cruise Club
Dear Anthony Gwilt,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were able to guide you in finding the right cruise for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Poppy was very helpful
Poppy was very helpful, and we booked our cruise there and then,so we did not lose the cabin we wanted. Thank you Poppy
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Sally,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy was so helpful and was able to secure the cabin you wanted. We will be sure to pass on your kind words to her and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Dealt with Sovereign Cruise Club Several Times
Dealt with Sovereign Cruise Club several times now. So far they have delivered the best service & prices - just as they claim to do.
A very professional & efficient team.
Thank you.
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Dr. S,
Thank you so much for your recent 5-star review.
We are delighted to hear that we have consistently delivered on our promise of great service and competitive pricing. Your kind words about our professional and efficient team are greatly appreciated.
Thank you for choosing Sovereign and we look forward to helping with your future cruise plans.
Kind regards,
The Sovereign Cruise Club
Very easy to do business with
Very easy to contact and talk to a real person. Promises to return calls are always honoured-a rarity nowadays- and most of all very competitive pricing. Can’t ask for more.
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Barbara Ormerod,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you value our personal service, reliable communication and competitive pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Have used them for years following a…
Have used them for years following a reccomendation from another satisfied client. The staff certainly know their ships and extremely helpful when booking cruises.
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Raymond Few,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear that you came to us through a recommendation and that our team's knowledge and expertise have continued to meet your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The agent Poppy was most helpful.
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Peter Dillon,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy was so helpful and provided you with a positive experience. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Ella gave great service and price
Ella gave great service and price. very professional
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Ian J,
Thank you so much for your recent 5-star review.
We are delighted to hear that Ella provided great service and a competitive price while maintaining a professional approach throughout. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
We have booked cruises through Sovereign for over 20 years
We have booked cruises through Sovereign for over 20 years. They are very professional, helpful, responsive and do genuinely beat any other quote for the same cruise.
6. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Gywn Humphreys,
Thank you so much for your recent 5-star review and continued loyalty over the years.
We are delighted to hear that our team has consistently provided professional, helpful and responsive service and that we have been able to secure the best value for your cruises. Your continued loyalty and trust mean a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Took deposit from us
Took deposit from us. No chatting about what we had paid for. Very off putting towards caller. No in depth communication despite asking a question. The caller couldn't wait to get off my call.
Not what I would call good customer service.
30. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Diane,
We are genuinely sorry that you came away feeling disappointed, as that is never the experience we want for any of our customers, particularly when the vast majority of our feedback reflects five-star service.
Having carefully reviewed your call with our office, we do feel your review does not fully reflect the circumstances.
Before taking your deposit, our consultant provided a full recap of the booking, including the details of the holiday you were reserving. The booking information was read back in full and you were specifically asked whether you had any questions before proceeding with the deposit payment, to which you confirmed that you did not.
During the call, you also asked whether a drinks package was included with your booking and we confirmed that it was not. In addition, we advised that all booking documentation would be issued within 7–10 days and that you would be able to access your booking online once the reservation had been processed.
We always strive to provide helpful, transparent and professional service and it is disappointing to learn that the interaction left you with a different impression. Whilst we respect your right to share your experience, we do not believe the review accurately reflects the content of the call.
Nonetheless, we regret that you were left feeling dissatisfied and remain committed to assisting you further should you require any additional information regarding your booking.
Kind regards,
The Sovereign Cruise Club
A first class service
A first class service. Friendly, very helpful staff and very patient. Easy to contact with follow-up questions. Could not be better - could not fault it.
28. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Catherine Miles,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received first-class service from our team. Your kind words mean a great deal to us and we are thrilled that we exceeded your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I have booked with sovereign for many…
I have booked with sovereign for many years always being very satisfied with all personnel by method of phone always very polite and helpful
5. elokuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Mr Crowley,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear that you have consistently been satisfied with the service provided by our team. Delivering friendly, helpful and professional support is always our priority and your continued trust means a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always helpfull when you book a cruisrk yr…
Always helpfull when you book yr cruise, communication always good,
28. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Rob,
Thank you so much for your recent 5-star review.
We are delighted to hear that you continue to find our team helpful and that our communication is consistently of a high standard. Providing excellent service throughout the booking process is very important to us and we truly appreciate your loyalty.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful
Very helpful, polite , understanding of our needs .. we would definately book a Cunard cruise through you again
Thank you
28. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Lesley Lawrence,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful, polite and attentive to your needs. Providing a personalised service is something we take great pride in and we are thrilled that we would be your choice again for a future cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great service & attention from Poppy
28. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Mr Strachan,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy provided great service and attentive support throughout your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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