Our first cruise booking with Sovereign having dumped Cruise 118 because of customer service issues. It's early days, of course, but Rebecca at Sovereign was very pleasant and helpful at the telephone... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My enquiry was dealt with efficiently and in the usual friendly manner by Skye at Sovereign and we got a better deal than going direct. Booking for another party, the changes we needed to make later w... Näytä lisää
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Näytä lisää
Yritys on vastannut
Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Yhteystiedot
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Yhdistynyt kuningaskunta
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Erinomainen
998 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I find Sovereign, rulers of the waves
I find Sovereign a friendly and efficient company to deal with, plus the benefit of great pricing.
23. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Pershore,
Thank you so much for your recent 5-star review.
We are pleased to hear you have found Sovereign friendly, efficient and great value.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Having used Sovereign many times
Having used Sovereign many times, everything was up to their reliable service.
Megan who is dealing with our booking is so polite and efficient and a credit to your compamy.
16. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Peter Flesher,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear you have once again experienced the reliable service you expect from us. We will be sure to pass your wonderful comments on to Megan.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very good to talk to with good knowledge of the cruises
Very good to talk to with good knowledge of the cruises.
20. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Vanessa,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team knowledgeable and easy to talk to.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always had great service from Sovereign
Staff are always very helpful and nothing is too much trouble, they have patience with us old folk 😂
23. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Sheila Rawlins,
Thank you so much for your recent 5-star review.
We are delighted to hear our team are always helpful and patient. It is great to hear that they have made your booking experience an enjoyable one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
You can always speak to a human who…
You can always speak to a human who knows what they are doing. Can ring anytime with a question. Can get your documents by post I still like a paper ticket (you can call me old fashioned). Prices are unbeatable.
22. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear you value being able to speak with our knowledgeable team and the personal service we provide. It is great to know our postal documentation and competitive prices make a difference to your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
A lady named Cleo who was helpful…
A lady named Cleo who was helpful considerate and very professional.
19. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Mr Steven Laister,
Thank you so much for your recent 5-star review.
We are delighted to hear that Cleo was helpful, considerate and professional throughout your experience. We will be sure to pass on your lovely feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Go sovereign
staff thoroughly efficient following through every section of booking and making sure we get a really great deal on the many cruises we have booked with you. We are in our 80s. All we want is help to achieve as many cruises as we can while we are fit enough to do so.You are definitely our No.1 travel agent. Thank you for everything. We always recommend you to fellow cruisers.
21. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Maureen Graham Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear our team has consistently provided efficient service and helped you secure great deals on your cruises. It means a great deal to be your number one travel agent and we appreciate your recommendation.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Speedy booking process with agent who…
Speedy booking process with agent who very clearly understood my requirements.
21. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that your booking was completed quickly and that our team understood your requirements clearly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Exceptional Service
I have used Sovereign a number of times and always have been impressed with the service.
This time around I was looked after by HANS JAGDEO who was exceptional. Very very pleased with the service I received.
7. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear .Ray P,
Thank you so much for your recent 5-star review.
We are delighted to hear you have consistently been impressed with our service and it is wonderful to know Hans provided such exceptional support on this occasion.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
No problem too small
No problem too small, very efficient, professional, friendly and helpful. Also patient! Thank you Megan and your colleagues.
20. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear RojjerB,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team efficient, professional, friendly and helpful. We will be sure to pass your lovely comments on to Megan and the rest of the team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign called back after a request…
Sovereign called back after a request and gave a very competitive price compared to other agencies who couldn’t come anywhere near what Sovereign offered me. The deal and booking was completed quickly, efficiently and professionally. Will always be my first contact point now
20. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Paul,
Thank you so much for your recent 5-star review.
We are delighted to hear you were pleased with our competitive pricing and the efficient, professional service you received.
We appreciate your recommendation and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
What a delight to deal with Poppy…
What a delight to deal with Poppy Jones…. Polite, engaging, professional…. and answered our queries promptly
16. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Bernard,
Thank you so much for your recent 5-star review.
We are pleased to hear that Poppy provided such polite, engaging and professional service. It is great that she was able to answer your queries promptly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Able to give me immediately
Able to give me immediately, information regarding this cruise. Hans was knowledgeable and efficient during booking process.
16. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Bernard,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Hans was able to provide the information you needed straight away and that you found the booking process knowledgeable and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Seamless& professional service
6. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear David Kemp,
Thank you so much for your recent 5-star review.
We are delighted to hear you experienced a seamless and professional service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Prompt response to enquiry
Prompt response to enquiry. Friendly and helpful staff member; Skye offered useful information and support in booking with cruise line.
Much appreciated
7. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Gill,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye was able to provide prompt, friendly and helpful service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always Top Service
Answer the phone promptly, ring back when they say, polite and friendly and all booked efficiently without any problems.
14. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Mrs Sue Pipe,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team polite, friendly and efficient. It is great to hear that everything was booked smoothly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I have booked with Sovereign a few…
I have booked with Sovereign a few times now and always been happy with the service.
13. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Elizabeth Dobbs,
Thank you so much for your recent 5-star review and continued loyalty.
We are thrilled to hear you have been happy with our service each time you have booked with us.
We appreciate your support and look forward to helping you plan your next holiday.
Kind regards,
The Sovereign Cruise Club
Everyone was very helpful.
2. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Graham Peers,
Thank you so much for your recent 4-star review.
We are pleased to hear that our team were helpful throughout your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very efficient
2. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Peter Whitney,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our service efficient and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Skye was very efficient and informative…
Skye was very efficient and informative thank you
2. heinäkuuta 2026
Vastaus yritykseltä The Sovereign Cruise Club
Dear Sheila,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye was efficient and informative throughout your experience.
We will be sure to pass on your kind words and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
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