The lady I spoke to was extremely helpful and friendly and she dealt with my questions very well. Really looking forward to our trip to Liverpool to see Lewis Capaldi and our hotel stay which we had b... Näytä lisää
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I was a little concerned booking package from the U.S. but the customer service people at Bundl were always so responsive and answered my questions promptly. The hotel room was great and the concert... Näytä lisää
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Paid over £300 for hotel in ticket package, rooms dated, shower was blocked and had fiscies coming out of shower tray whilst showering. Hotel promised another night stay and refund but all we’ve been... Näytä lisää
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We used Bundl to book tickets and accommodation to see Pitbull Blackweir in Cardiff. The site was easy to use and kept you regularly updated via email. Concert tickets come through on your ticke... Näytä lisää
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Yrityksen kirjoittama
Book your event tickets online. Official ticket and hotel packages. Handpicked hotels, flexible payments, limited availability.
Yhteystiedot
Bloomsbury Way 40, WC1A 2SE, London, Yhdistynyt kuningaskunta
- sound.travel
4,2
Hyvä
283 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Arrived at hotel before the event and…
Arrived at hotel before the event and it turns out they hadn't even booked the room. Contacted them on the day and they passed me back to Ticketmaster. Ended up having to pay to stay somewhere else at a lower graded hotel. Raised a complaint and got a call from sound travel to apologise and admit they hadn't booked it. Then got offered barely enough to cover the lower grade hotel and we had to pay to get there. They said they would "escalate the matter" still waiting for a response
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
We’re very sorry for the stress and disappointment you experienced, especially given how important this event was to you. We have apologised personally and have since arranged compensation to reflect both the inconvenience and the impact on your plans.
We also recognise our follow-up took longer than it should have.
Thank you for sharing your feedback, it helps us improve. If you have any outstanding concerns, please reply to our last email or contact us directly so we can make sure everything is fully resolved.
We are currently in the middle of a…
We are currently in the middle of a nightmare with this company. With rescheduling of the Coldplay London concert from Sunday 7th to Saturday 6th they have managed to completely change our accommodation booking and are insisting one of our prepaid nights of accommodation will be for a date we are not even in the UK. Customer service has been terrible - and we are expected to travel from abroad in 48hours with no confirmed accommodation!
I'd love to think this review might get a response - as all other attempts have failed.
One very very disappointed customer
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thank you for taking the time to leave your feedback. We completely understand your frustration and sincerely apologise for the stress this situation has caused.
Please know that our team has been working tirelessly to manage the thousands of hotel bookings impacted by the rescheduling of the Coldplay London concert from Sunday 7th to Saturday 6th. All affected guests were communicated with, and bookings were adjusted to reflect the new concert dates. Any additional nights before or after the concert (“shoulder nights”) were moved in the same pattern, so if you had the night before booked, it would remain as the night before the event.
Where guests specifically requested to keep their original dates, we handled these on a case-by-case basis to accommodate individual needs. Our team has worked hard to resolve all issues as efficiently as possible.
If your hotel booking is not reflecting what you expected, we would really like the chance to help. Please get back in touch with us directly so we can assist in securing an alternative room or arranging a refund for any unused extra night.
We are truly sorry for the inconvenience and hope we can resolve this for you promptly.
Back to the Beginning Black Sabbath gig - lifesavers!!
You guys were our LIFESAVERS for the Back to the Beginning Black Sabbath gig last weekend! Without your package, we couldn't have ever gotten tickets to the gig! Also choosing Aloft Eastside hotels was a brilliant choice! Thank you so much!!
5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thank you so much for your amazing feedback! We’re thrilled to hear you enjoyed the Back to the Beginning Black Sabbath gig and that our package made it possible for you to be there. We’re also glad you loved the Aloft Eastside, it’s one of our favourites too!
Fantastic service received despite not…
Fantastic service received despite not even being their customer. I bought a concert package off someone in US who had purchased from Sound Travel. Ticket transfer arranged easily but not name change on hotel booking. Stay was in less than 24 hours & given time difference, seller was in bed as night time there. I spoke to Sound Travel direct and easily and readily sorted for me. Excellent service which is rare to find these days. Well done. I’ll definitely be using you myself!
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thank you for such kind words! We’re so pleased we could get everything sorted in time and make your trip stress-free, even though you weren’t originally our customer. We look forward to welcoming you to your own Sound Travel package soon!
Serious payment issues
Currently trying to pay on bundl+ travel which is part of this group for a package booked weeks ago - payment fails every time and raised issue on Sunday gone still not sorted - son concerned he’s lost the deposit or this is a scam ticket company - not happy and worried about the booking now even if we do manage to pay
13. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Hi Gillian, Thanks for your feedback. We are currently experiencing a technical issue with our payment system, which our team is actively working to resolve. Please rest assured that your son's booking is completely safe, and there is no risk of losing the deposit or package.
We want to assure you that we are keeping all affected customers informed as we work towards a solution. In the meantime, we’ve advised customers not to worry about completing payments, and we will notify them as soon as the issue is resolved so payments can be finalised.
Great reminder emails
Great reminder emails, platform to log into, quick and real response to locate tickets to concert, check in at hotel was easy and the overall package was amazing!
7. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Great to hear that you were happy with the overall experience. We hope to see you again soon on another package experience!
The team at Sound Travel were truly Amazing.
The team at Sound Travel were truly amazing and 5 star treatment all the way, in helping me to change the date of booking at late notice due to partner falling ill and being hospitalised.
Louise/Taylan and the team were fantastic and made a very stressful time much better.
Thanks to Sound travel, Ticketmaster, Alliance Assistance and Ibis
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Great that we could help you out in getting your package changed and hope all is well with your partner. Hope to see you again for another package experience!
Customer service
So we had difficulties trying to recoup the cost from the hotel that we could no longer use which came as part of a package deal.
Despite the fact that neither I nor the hotel were particularly helpful the sound team were exceptionally good at recouping the cost for me.
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thank you for taking the time to share your experience with us. We understand how frustrating it can be when unexpected issues arise, and we're glad that our team could help you in recouping the cost of the hotel.
Thanks for choosing us, we hope see you traveling with us in the future!
Minimum contact from Sound Travel
Minimum contact from Sound Travel. Not sure what value they added really - the hotel was unaware of the discount on food and drink, and we were told check-in was from 2pm but the hotel check-in time is 4pm. Contacted chat bot to be told pretty much 'oh well...' Hotel did the best they could, but given I've booked an expensive package I expect better.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Hi Jules,
Thank you for sharing your feedback with us. We’re sorry to hear that you felt there was minimal contact from our team. Please know that we did send out information emails and provided our contact details for support via email, webchat, and phone.
We pride ourselves on providing great customer service and will be looking into your chat bot experience to ensure that it meets the standards our customers expect. We’ve also reached out to the hotel regarding the food and drink discount to ensure this doesn’t happen again—thank you for bringing this to our attention. We sincerely apologise for the misinformation regarding the hotel check-in time; we will address this to prevent future misunderstandings.
We hope you enjoyed the overall experience of the hotel, plus the event, and we hope to have the opportunity to welcome you on another experience with us in the future.
The Team at Sound Travel
Had a great time at the Billy Joel…
Had a great time at the Billy Joel concert at Cardiff. Communication good, Clayton hotel very nice and central, check in very easy, staff polite and hotel happy to take our bag 3 hours prior to check in. Slept well. Planned to park at Newport and train in, as knew off road closures prior to the event which was a great move. Dead easy. The package was expensive, but it’s one off the bucket list and otherwise we couldn’t have got the tickets. A second night was expensive so stayed in the premier inn just across the road which was perfect.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
We’re thrilled you had a fantastic time at the Billy Joel concert and enjoyed the convenient and comfortable stay—thank you for your detailed feedback!
Billy Joel in Cardiff experience.
Billy Joel in Cardiff experience.
Lovely big hotel room and check-in very slick at Park Plaza. Tickets and concert great and well organised. 15 min walk to stadium. Book parking well in advance as roads closed off around town. We parked at Newport as left it too late so got train into Cardiff £12.00. Loads of restaurants around 5 min walk but advise to book. Staff at hotel great, only problem was the pub music across the road bumping til 2.30am..no sleep! Ask for a room at back of hotel. Otherwise great time in Cardiff.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thank you for your feedback! We’re glad to hear you had a great time at the Billy Joel concert and overall enjoyed your stay at Park Plaza. We appreciate your tips for future travellers and will certainly pass along the note about the noise to the hotel. We hope to welcome you back for another fantastic experience soon!
Fantastic Billy Joel but no transport
Billy Joel was fantastic and the Mercure Cardiff North hotel was good enough but no transport provided from hotel to venue.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thanks for sharing your feedback with us! We're thrilled to hear that you enjoyed the Billy Joel concert and the Mercure Cardiff North hotel.
Your feedback on the transport really helps, and we'll keep it in mind as we work on making things better.
Thanks for choosing us, and we hope to make your next experience even smoother!
Billy Joel and his band were fabulous
Billy Joel and his band were fabulous - up there among the best I’ve seen. The entry to the concert was smooth and easy.
The 1 star is for the hotel.
The Clayton hotel was appalling for the price of the package. Chaotic check in, real problem locating and handing back our luggage that we left at reception because they hadn’t issued a ticket, AC in room inefficient, no fridge in room, room service after the concert appalling - we were really hungry and ordered sandwiches. No brown bread, no sourdough bread, only filling was cheese and it was sandwiched in the cheapest, processed thin white bread. £17 for 2 sandwiches. The drink token to be used at the bar only allowed beer or wine or a soft drink. I don’t drink beer or wine. How can you charge £447 each and use such a basic, sub standard hotel? £447 and you can’t even offer a spirit and mixer? Wouldn’t book Sound Travel again
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Hi Nina,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed the Billy Joel concert and that it was among the best you’ve seen.
However, we’re truly sorry that the hotel aspect of your package did not meet the standard you expected. Your feedback regarding the Clayton Hotel is extremely important to us, and we will be passing this on to the hotel management to ensure they are aware of these issues and can work on improvements.
Customer satisfaction is a top priority for us, and we’re disappointed that we didn’t meet your expectations on this occasion. We would love the opportunity to provide you with a better experience for a future event package. If you decide to book with us again, please feel free to reach out directly, and we’ll do everything we can to ensure a more enjoyable stay.
The Team at Sound Travel
Very smooth arrangements with no…
Very smooth arrangements with no problems for our ticket and hotel package to see the amazing Billy Joel in Cardiff.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thanks for your review! It’s wonderful to hear that everything went smoothly for your Billy Joel experience and that you enjoyed both the concert and hotel package! :)
Billy Joel concert in Cardiff
Billy Joel concert in Cardiff. Package was great, Park Plaza hotel very comfortable with lovely staff. Concert itself was amazing, so well organised from the initial booking to up to date email contact and getting us to where we should be in the stadium!
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
We’re delighted you found the Park Plaza hotel comfortable and enjoyed the amazing concert—your positive feedback means a lot to us! We hope to see you again soon on another package experience!
Hotel was poor
Stayed at mercure part of the Billy Joel package. A long way from stadium, costing us £50 in taxis. Hotel was not 4* which I paid extra for. Billy Joel was spot on but wouldn’t use the hotel package again
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Hi Angela,
Thank you for your feedback. We’re delighted to hear you had a great time at the Billy Joel concert. We’re sorry to learn that the distance from the stadium and the hotel didn’t meet your expectations. We always aim to provide accurate information at the time of booking to ensure transparency.
We also appreciate your views on the hotel’s star rating, this is the hotel’s official classification, but we will certainly consider your feedback of this hotel for future events.
We’d love to have you onboard for another package experience. If you see anything you’re interested in, please don’t hesitate to get in touch with us directly.
The Team at Sound Travel
Good package and communication
Good package, good communication and nice to find a bottle of fizz in the hotel room. Will certainly use again.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thanks for the positive feedback and we look forward to welcoming you again very soon! :)
Great hotel
Great hotel, nice staff, good food. Only problem, lift not working to Restaurant. As a disabled person, the 2 flights of stairs were difficult to climb!!
10. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thank you for your feedback. We’re pleased to hear that you enjoyed the hotel overall. We’re truly sorry to hear about the lift issue and the difficulty it caused you. Your feedback is important to us, and we’ll make sure to address this with the hotel to improve accessibility. We appreciate your understanding and hope to welcome you back under better circumstances.
Attended Billy Hoel on Cardiff with an…
Attended Billy h Joel in Cardiff with an overnight stay. All perfect. No issues from booking to packing up and coming home.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
We’re glad to hear that your Billy Joel experience and stay went perfectly. See you on another trip soon!
Great Concert Thanks to Billy
Great Concert Thanks to Billy. Stadium has it off to a fine art. Minimal queuing in or out. Helps if you know where you are going from previous visits. Hotel was definitely basic but did the job and we are hime in hereford by 10:30.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sound Travel & Bundl
Thanks for your review! We are happy to hear you had a great time at the concert and the hotel met your needs. We hope to see you on another package experience soon!
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