Having had the MJ CARBON Camo &Cord Jacket for 6/8 months and only worn occasionally, I am disappointed with the finish of both button holes and buttons, ALL, ALL of which have had to be replaced. Th... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a Soul Star jacket from ICKX in Sydenham. It was already an extremely good price (£55) but because I buy quite a lot there I was given £5 off. I fell in love with the colour (bright yellow) but... Näytä lisää
you sent the wrong anorak - it's supposed to have a detachable hoot but doesn't and now you are not replying to my request to exchange or have a refund
Communication is slow, the item I ve purchased does not look even near on the web site also I have to pay postage to send it back (today). I am disappointed
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Soulstar Clothing is a contemporary Men's fashion brand known for its stylish and trendy designs targeting young adults. Established with a focus on urban streetwear, the brand offers a diverse range of apparel including t-shirts, hoodies, jackets, and jeans. Soulstar's aesthetic often blends elements of urban culture with modern fashion trends, catering to individuals seeking a distinctive and fashion-forward look. The brand has gained popularity for its attention to detail and affordability, making it a favorite among fashion-conscious consumers looking to express their individuality through clothing.ar.
Yhteystiedot
James Darby Building, NG17 7LA, KIRKBY-IN-ASHFIELD, Yhdistynyt kuningaskunta
- websales@soulstarclothing.com
- soulstarclothing.com
3,4
Keskitasoinen
43 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 33 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very satisfied with the product I would…
Very satisfied with the product I would recommend to everyone 👍👍👍
5. syyskuuta 2024
I ordered the product paid for it and…
I ordered the product paid for it and then you emailed to say the product was no longer in stock, pointless exercise
3. syyskuuta 2024
Excellent customer service
Excellent customer service. Made a mistake with my order and they amended it fairly quick.
31. elokuuta 2024
you pay for what you get !
14. elokuuta 2024
Ordered the wrong size and got in…
Ordered the wrong size and got in touch with soulstar and they said they would chanpge the size for me as my goods had not been dispatched yet which they did and the shorts i purchased are great quality
8. elokuuta 2024
Poor quality
Stitching came undone after about an hours use. Left a hole so they've been immediately demoted to work ware. Quality is poor.
7. helmikuuta 2024
Vastaus yritykseltä SoulStar Clothing
Apologies for the delay in response. With regards to the hole, we apologise for this. We can assure you that this doesn't happen often and we aim to keep customers happy with the best quality product.
Vastaus yritykseltä SoulStar Clothing
Thank you for your feedback and we look forward to your next Soulstar order coming through
I haven’t received my package
9. joulukuuta 2023
Vastaus yritykseltä SoulStar Clothing
Hi Amy,
We are sorry that you are not happy. The delay in your order was due to a communication error. Despite numerous attempts to contact you via multiple contact methods we didn't get this resolved until Thursday 14/12/23. Your package was sent out on the very night we resolved the issue. You should receive this within the next couple of days.
Thank you
Vastaus yritykseltä SoulStar Clothing
Thank you so much for your review! We look forward to your next order!
Awful delivery
It’s been 10 days and I have not heard anything about my delivery
Basically just scammed me
31. lokakuuta 2023
Vastaus yritykseltä SoulStar Clothing
We apologies for the delay in getting your order to you. I have checked our records and it appears your order was deliver today 9/11/23
My son is happy with his coat
17. lokakuuta 2023
Vastaus yritykseltä SoulStar Clothing
Thank you.
We are glad that you are happy with your order.
Soulstar
MJ Carbon Camo Jacket Quality problems.
Having had the MJ CARBON Camo &Cord Jacket for 6/8 months and only worn occasionally, I am disappointed with the finish of both button holes and buttons, ALL, ALL of which have had to be replaced. The button holes have ALL frayed and there's some seams that have not 'caught' the material.
I really didnt expect these faults being a British made garment. NOTE... Cant find the jacket on your website. I guess, discontinued... ?
28. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SoulStar Clothing
Dear Customer, we are very sorry you are not happy with your purchase. please be sure to contact our customer service team with your order number so we can look further into this issue.
It’s a very good clothing company where…
It’s a very good clothing company where I bought bought a summer jacket. It was amazing in quality & price & delivery was on time as well.
13. kesäkuuta 2023
Vastaus yritykseltä SoulStar Clothing
thank you so much for your 5 star review and we are glad you are happy with your purchase :)
Quality is good
9. huhtikuuta 2023
Vastaus yritykseltä SoulStar Clothing
thank you so much for your review, we are so glad you are happy with your purchase :)
Communication is slow
Communication is slow, the item I ve purchased does not look even near on the web site also I have to pay postage to send it back (today). I am disappointed
21. maaliskuuta 2023
Vastaus yritykseltä SoulStar Clothing
Dear customer, we are very sorry you are unhappy with your order. We work Monday - Friday 10am - 6pm, unfortunately you messaged out of hours Friday night so we did not reply until first thing Monday morning. We also do state in the returns policy that we do not offer free returns, only free standard UK delivery. If there is anything else we can do to help please contact our customer service team, we will be more than happy to assist.
Vastaus yritykseltä SoulStar Clothing
Dear customer, sorry that you have received this item with a rip. If you contact our customer service team we will sort this out and replace the item right away :)
Good price for reflective coat.
Good price for reflective coat.
No zips on side pockets though.
And hole in internal pocket which my wife kindly repaired
26. helmikuuta 2023
Vastaus yritykseltä SoulStar Clothing
thank you for your review! Any problems when receiving your goods please contact our customer service team via email and we will do our best to resolve them right away! :)
10/10
Quality of item is great, jacket fits perfect so measurments in size guide are spot on, will be ordering more from here, no where else seemed to have what I ordered too, speed of shipping and updates were 10/10 very happy
16. helmikuuta 2023
Vastaus yritykseltä SoulStar Clothing
thank you so much for your 5 star review and we are so glad you are happy with your purchase :)
Recent coats purchase
Great products reasonably priced. Both voats ideal for cold weather.Delivered on time no complaints.
15. tammikuuta 2023
Vastaus yritykseltä SoulStar Clothing
thank you so much for your 5 star review and we are glad you are happy with your purchase and our service :)
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