Having had the MJ CARBON Camo &Cord Jacket for 6/8 months and only worn occasionally, I am disappointed with the finish of both button holes and buttons, ALL, ALL of which have had to be replaced. Th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a Soul Star jacket from ICKX in Sydenham. It was already an extremely good price (£55) but because I buy quite a lot there I was given £5 off. I fell in love with the colour (bright yellow) but... Näytä lisää
you sent the wrong anorak - it's supposed to have a detachable hoot but doesn't and now you are not replying to my request to exchange or have a refund
Communication is slow, the item I ve purchased does not look even near on the web site also I have to pay postage to send it back (today). I am disappointed
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Yrityksen tiedot
Yrityksen kirjoittama
Soulstar Clothing is a contemporary Men's fashion brand known for its stylish and trendy designs targeting young adults. Established with a focus on urban streetwear, the brand offers a diverse range of apparel including t-shirts, hoodies, jackets, and jeans. Soulstar's aesthetic often blends elements of urban culture with modern fashion trends, catering to individuals seeking a distinctive and fashion-forward look. The brand has gained popularity for its attention to detail and affordability, making it a favorite among fashion-conscious consumers looking to express their individuality through clothing.ar.
Yhteystiedot
James Darby Building, NG17 7LA, KIRKBY-IN-ASHFIELD, Yhdistynyt kuningaskunta
- websales@soulstarclothing.com
- soulstarclothing.com
3,4
Keskitasoinen
43 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 33 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The item arrived when stated and was…
The item arrived when stated and was good value for money.
7. syyskuuta 2026
I am highly disappointed in my purchase…
I am highly disappointed in my purchase
The pocket was sewn badly
I sent a mail asking for it to be fixed or exchanged, there was no reply
7. elokuuta 2026
you sent the wrong anorak
you sent the wrong anorak -
it's supposed to have a detachable hoot but doesn't and now you are not replying to my request to exchange or have a refund
8. kesäkuuta 2026
Amazing customer service
Love the quality of the items I brought and the customer service on resolving an issue with the delivery company was brilliant , amazing customer service.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SoulStar Clothing
Glad we could get the delivery issue sorted for you 🙌Thanks for your support!
Very good buying experience
Denim jacket - perfect fit,quality,packaging and presentation. Delivered very quickly - overall very good experience - hopefully the item quality is as good as it looks.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SoulStar Clothing
Thank you Jim for your great review! We’re delighted to hear you were happy with the purchase. We put a lot of care into both our products and presentation, so it’s great to hear that reflected in your experience.
We really appreciate your support and thanks again for taking the time to share your experience. 😊
Gave wrong item and wrong size
Gave wrong item and wrong size initially. They sorted out the order. However not happy with the delay and inconvenience.
31. maaliskuuta 2026
Vastaus yritykseltä SoulStar Clothing
Hi Noor,
We’re very sorry that you initially received the wrong item and size - we understand how frustrating that must have been.
We’re glad we were able to resolve this for you and get the correct item sent out. Thank you for your patience while we sorted this.
We’re also reviewing our fulfilment process to help prevent this happening again in the future. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Daylight Robbers
Order some joggers and the logo started peeling away on the first wear. Emailed the company and had no responses! Would not recommend buying from here!!
30. lokakuuta 2025
Vastaus yritykseltä SoulStar Clothing
Hi,
We’re very sorry to hear about your experience and apologise for the issue with the joggers. This is certainly not the standard we aim to provide.
We’re also sorry if you did not receive a response to your email. We've improved our processes and aim to do better in future.
Seemless ordering and delivery.
7. marraskuuta 2025
Vastaus yritykseltä SoulStar Clothing
That's exactly what we're here for, Russell - Cheers! See you next time.
The item arrived promptly
The item arrived promptly, is of excellent quality, and the payment process was convenient as I could use my preferred method.
5. lokakuuta 2025
Vastaus yritykseltä SoulStar Clothing
Thanks Malcolm! We aim to deliver the best for our valued customers.😊
Completely unclear about returns or…
Completely unclear about returns or exchanges. I asked via email for help and all they sent was a size guide chart, not useful at all. So I guess we are keeping the jacket.....
13. syyskuuta 2025
Vastaus yritykseltä SoulStar Clothing
That's not the standard we hold ourselves to, and we're sorry. We've improved our processes and tackle these issues as a matter of urgency.
Excellent item and fast delivery 👍
25. elokuuta 2025
Vastaus yritykseltä SoulStar Clothing
Cheers Kevin! Glad you’re happy with the item and delivery. Appreciate the support!
Lovely items
Lovely items, fast delivery. Very pleasedwill order from soulstar clothing again..
23. kesäkuuta 2025
Vastaus yritykseltä SoulStar Clothing
Thanks Dawn! We aim to deliver only the best. Hope you buy from us again! 😊
Great item, arrived quickly, free postage!
Item exactly as picture and description, sizing correct too. Great price and free postage, arrived promptly. Recommended!
4. toukokuuta 2025
Vastaus yritykseltä SoulStar Clothing
Hi Alan,
Thanks for sharing your experience. Appreciate the support. 😊
Don’t buy these shorts
Don’t buy these shorts. Terrible product made by terrible people who don’t know how to make clothing. Thank you
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SoulStar Clothing
Sorry to hear you weren’t happy with your order. We always want customers to have a great experience with us, so please feel free to reach out directly and we’ll do our best to help.
T-shirt is bad
T-shirt is good quality but it has red stitching and as soon as i washed it around the stitching became pink. I’m not pleased. I can’t wear it out anymore the T-shirt is ruined
8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SoulStar Clothing
We’re sorry to hear that, Holly. We’ve reviewed our quality control processes and are constantly working to improve our products. We’d love the chance to make it up to you in the future.
Paid 50 pound for jacket and came with…
Paid 50 pound for jacket and came with a 30 dollar price tag on sleeve
Woops
6. helmikuuta 2025
Vastaus yritykseltä SoulStar Clothing
Can’t believe our jacket exposed our supplier’s inflation-free pricing strategy 😭 Appreciate you pointing it out, definitely a whoops moment from us!
Where is my order!!!
20. lokakuuta 2024
Great service and staff is so kind
27. syyskuuta 2024
Superb quality and styling at an amazing price
Bought a Soul Star jacket from ICKX in Sydenham. It was already an extremely good price (£55) but because I buy quite a lot there I was given £5 off. I fell in love with the colour (bright yellow) but was a bit concerned that, at that price, it would be poor quality. I was wrong; it’s easily as good quality as a jacket costing six times as much. It’s lightweight yet beautifully warm. Best of all, I’ve had loads of compliments about it which, when you’re a vain old dude like me, is very gratifying. Thanks Soul Star!
12. syyskuuta 2024
Oma-aloitteinen arvostelu
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