I ordered 5 bands as part of a deal. The bands arrived and 1 was a band I did not order and one I did was missing. I emailed support and within an hour received a response. The bands arrived I intende... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Above and beyond. Team worked to try to figure out my problem Garmin Instinct 3 Tactical. Didn't end up being compatible. Quick refund and good communication. Will try to be product in future if my... Näytä lisää
Very poor customer service. After multiple interactions with AI, asked to speak with a human. Apparently that is not possible. I bought 3 bands on a. “Buy 2 get one free” promo. Was told by AI that... Näytä lisää
Solace bands customer service is amazing. I had a small issue with an order and they immediately made it right. I will definitely be purchasing again in the future.
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I sent an email to customer service…
I sent an email to customer service asking a question and got a response the same day. And they were extremely friendly
Great product and great experience with customer service
This was the second time ordering. One of the bands I ordered was on back order. When I contacted customer service, after a month of waiting for the back order to ship, they explained what was going on and gave me option to fix the situation. Super friendly and a quick response. Also the products are high quality and exactly like the show! Would definitely recommend this company to everyone I know!
The quality of the bands and shipping
The quality of the bands, the quick shipping, the ease of ordering and the fantastic responses from customer service.. the responses are always so supportive and full of gratitude and excitement.
Solace has the best customer service
Solace has the best customer service. I emailed about an issue with one of my bands. I received a email back within 30 minutes and a new band has already been sent. Other companies need to take lessons from this company. Best customer service hands down
She caught my order before it went out…
She caught my order before it went out wrong because of a mistake I had made. She happily fixed it in a Sunday night and I received my order just as I had wanted. Everything is beautiful!!
Amazing Customer Service and attention to the orders and the details in the orders.
Thank you!!
5 Stars for Solace
Great products, colors, and customer service. My bands arrived quickly and when I noticed an issue with one of my bands, customer service was quick to help and send me a new band, which was super nice. Will be returning for more bands!
Solace is outstanding
Solace is outstanding. Great products and exceptional customer service. They stand by their products. Highly recommend.
I love the bands
I love the bands! When I received the wrong band, it was replaced promptly.
Solace is a great company.
Solace bands are super comfortable. They have super fast shipping. When an issue arises they are super fast at returning emails and fixing the issue. Great company
Customer service is 10/10
Customer service is 10/10. My watch band was coming lose at the magnet clasp. When I sent pics to customer service, I received and immediate response and solution. Thank you for honoring your product Solace!!! I will recommend to others and come back to support this company!
Color Fading After Only 2 Months
My disappointment is not only my Agave watchband fading after only 2 months, it is with Solace Bands customer service. They “offered” to replace it BUT I would have to pay a “small shipping and handling fee”. Their product didn’t hold up and they even admitted others have had similar concerns with some of the colors so I feel it should be replaced at no cost to me. I really like these bands and have 6 others in various colors but at $39 each they are not inexpensive.
I have loved my experience
I have loved my experience. I accidentally had the wrong address on the order and they responded in minutes that they had corrected it.
Fast Email Support & Outstanding Watch Strap
I had a great experience overall. The support team responded to my email inquiry very quickly, clarifying all of my questions right away. On top of the fantastic communication, the watch strap itself is high quality and remarkably lightweight, which I absolutely love. Highly recommended!
They processed my warranty claim right…
They processed my warranty claim right away. Great customer service!
Warranty
I love all my Solace watch bands! I love the fact that they do stand behind their guarantee and life time warranty of their bands. Not many other companies say they warrant anything and then don’t stand behind it but this company does I highly recommend this company!
Awesome product and customer service
I have placed two orders for watch bands. I am very happy with them. I love the colors and the size. The second order I placed got lost. So I sent an email to customer service. I got a reply back within an hour. They gave me the option to cancel the order or they would send me an other set of bands. Really glad I had them ship the new set. They are beautiful. I am very satisfied with the bands and customer service.
I love my bands
I love my bands! Although my order initially came with one of the bands being the wrong color, the customer service was outstanding and extremely quick to resolve the issue. They sent the correct color free of charge and allowed me to keep the extra band that was the wrong color! I would definitely recommend to others and I will also be ordering more myself.
Great Customer Service
This company has great customer service. They were really prompt and helpful. They offered solutions for me when the carrier lost my package. I love their bands and will continue to buy from them!
One of the bands I received wasn't in…
One of the bands I received wasn't in perfect condition. I sent a picture and inquired about a warranty replacement. Very quickly, I received a response saying they'd mail a replacement right away. Amazing customer service will keep me as a customer for life!
hiccup with my order shipment
Had a hiccup with my order shipment for which I contacted Solace’s customer service. The response was almost immediate and was exactly what was needed to correct the issue. The customer service was excellent; it is obvious to me that Solace places a high value on their customers. Very refreshing experience!
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