Soho HomeArvostelua 

Great experience with Soho Home. Fabulous products but received damaged from Courier but were instantly replaced by Laura in Soho Support who provided excellent customer service throughout. Very grateful to her and highly recommend.

Chloe was really helpful in finding a solution for a faulty item. She was efficient and very reactive to the situation. Thank you!

Hi, my wife and I bought a house full of furniture from Soho Home which is all excellent quality. We had one issue with a sofa that became defective after 14 months with a metal rod working it's way out through a side wall. The manner by which thus was dealt with initially was very poor and I had to remind Soho Home on a number of occasions that it needed to be sorted. For what ever reasons - probably staff leaving - the issue was not being resolved. However, after another prompt, a young woman called Jill took control, arranged a replacement and a refund of the delta between the original and replacement sofa costs and with good grace completely sorted the issue. We now have a beautiful sofa in place at home. It may have took a little work n our part to get this result but it should be said that Soho Home and Jill in particular came through for us when called upon.

Great experience as always and Erin was incredibly helpful.

Great customer service. Swift response via email and solved my issue instantly.

My return was processed quickly and with ease for me - thank you Jill.

Great products, responsive customer service. Very chic.

Gamze Kaya was brilliant, honest, and generous with her advice and her simplicity. It is rare these days to come across genuinely passionate people who love what they do, excel at it, and remain completely unaffected by ego or the need to impress others. Not her! Thank you, Gamze!

Chloe was very patient and solved my problem as soon as possible. Really great experience!

Ordered a decanter as a gift, beautiful product and big thanks to Laura in customer service for delivery support.

Update - even more disappointed that having heard nothing this post prompted a response only to suggest the issue is with the delivery company and me and that all their products are assembled before delivery. It’s clearly nonsense and rather than being helpful they’ve just said it’s all my fault. Either way, please be very careful with this company, they are playing off Soho House’s reputation but have gone massively downhill over the years since they started (we’ve bought about a dozen items from them over the years). Quality and customer service are without a doubt a 1 out of 10.

Terribly disappointed. We’ve been waiting over 3 months for our new bed which arrived today only for a manufacturing defect to mean it could not be assembled (the foot of the bed had a piece that was 1cm too wide at both ends) and the velvet in various places was damaged - not what you’d expect for a £5k bed. The delivery guys finally abandoned the assembly, but were quite concerned as Soho House only allow them 20 minutes to deliver and assemble the furniture. They said that this is what they got paid for regardless of how long it took (noting they were on site for 90 minutes) and Soho Home make them work 16 hour days. It’s a really bad look for a brand I’ve respected for so long to not only sell such poor quality products (which clearly have no quality control) but then to engage in modern day slavery feels terrible. We contacted customer services who originally said someone would come out later today to fix, but having waited 3 hours I spoke to someone else who advised that wouldn’t be true and it could take weeks for the technical team to visit. She suggested using a hack saw to ‘adjust’ the poorly fitting piece so we could use it. Genuinely speechless about the products and the quite lazy service given the impact this now has (as we’ve given our old bed to charity). I wish I’d read some of the reviews on here before we ordered but looks like we’ll be sleeping on the floor for some time.

Always a pleasure to purchase from Soho Home. Special mention for Adnan in Customer Services who will go above and beyond to help should there be any issue with your order. Highly recommend 👍

I have recently moved house and have bought many light fittings and side tables from the Soho Home Website. I have been very pleased with everything and in fact decided to buy another fleet side table. This was delivered but it was immediately evident that it was not level and the table top was slanting. I had kept the original box but unfortunately was unable to unscrew the top and so couln't repackage it. Adnan was very helpful, liasing with the staff in the Westbourne Grove Studio so that I could take it back there. A replacement has been ordered and I'm looking forward to receiving it soon.

We had a misfortunate experience take place whereby a mirror we ordered wasn’t actually available last minute. After speaking with Jill, she was hugely helpful and managed to find us one of the mirrors. She went above and beyond and I can’t thank her enough! Thank you Jill!

Thank you so much for your quick response and for being so helpful - much appreciated! :)

Jill at Soho Home Customer Service has been excellent. She was in regular communication and dealt with my complaint brilliantly, throughout all stages and without prompting. I'm delighted with the outcome of my complaint and Jill couldn't of handled it any better.

Sophie and Paula in the CS team at Soho Home are very good. Very responsive and keen to help and ensure any issues are resolved.

Quick response from Linda with issue solved immediately. Thank you!

We’ve hesitated to post this, but what happened with Soho Home deserves to be seen by anyone considering buying from them. Especially those who, like us, have been clients for years and expect professionalism from a premium brand .
At their recent Archive Sale, we purchased an Arielle Extra-Large Wall Mirror, physically present at the event, clearly marked with a stock label showing two available units. We saw it, chose it, paid for it in full. A simple, legitimate transaction.
Days later, Soho Home cancelled the order, claiming a “stock discrepancy.” That would be curious enough, except that the mirror was standing right there at the time of purchase and was not for display since it had indicated and confirmed stock labels. Their own terms for Archive Sales even state that “items must be taken at time of purchase.”. Other terms only refer to website purchases and are not applicable.
In other words, they sold something they apparently had no intention, or ability, to deliver. Maybe a hook for the sample sale, where the real hope is that everyone goes away with a body lotion.
But what really sets this experience apart is their idea of a “resolution.” After ignoring formal correspondence, Soho Home “apologised” by offering us a £250 voucher, suggesting we could use it to buy a smaller mirror, half the size of the one we had already paid for, if, of course, we spent an extra £180. When poor service borders with arrogance.
A brand built on design, craftsmanship, and “care” should understand that luxury isn’t about scented candles. It’s about integrity. We used to love the brand and are sad to see it in decline.
At this point, we’re simply counting the days until Restoration Hardware opens in London!

poor customer service, their promo ended the day before-reached out to purchase furniture at yesterday’s price -they won’t bother to help with it! apparently they have too much sales to care